Top 26 Inbound Account Manager Jobs in Rochester, NY

Bilingual Customer Service Representative
Center for Disability Rights —Rochester, NY
- $17 an hour
- Full-time
- Spanish
- Word processing
- English
Quick Apply
Account Manager I - Spending Accounts & COBRA (TPA/COBRA)
PAYLOCITY CORPORATION —Pittsford, NY
- $25 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Account Director
Agency 29 —Rochester, NY
- $100,000 - $115,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
9d
Sr. Operations Manager
Amazon.com Services LLC - A57 —Rochester, NY
- $135,000 - $182,700 a year
- Full-time
- Engineering
- Bachelor's degree
- Mentoring
- AD&D insurance
- Health insurance
Sr. Operations Manager
Amazon.com Services LLC —Rochester, NY
- $135,000 - $182,700 a year
- Weekends as needed
- Engineering
- Mentoring
- Recruiting
- AD&D insurance
- Health insurance
Retirement Services Account Manager
PAYLOCITY CORPORATION —Pittsford, NY
- $41,000 - $58,500 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Bilingual Call Center Representative
Planned Parenthood CWNY —Rochester, NY
- $20.85 - $24.12 an hour
- Weekends as needed
- Computer literacy
- HIPAA
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
14d
Talent Acquisition Specialist / Recruiter - (Client Facing, Fully Remote)
Atomus Partners LLC —Rochester, NY
- $37 - $46 an hour
- Part-time
- Remote
- 5 years
- Mid-level
- Travel
10d
Customer Account Representative
EnPro Industries —Palmyra, NY
- $38,900 - $63,300 a year
- Full-time
- Mid-level
- Windows
- US work authorization
- Health insurance
- Dental insurance
Treasury Management Technical Coordinator
Five Star Bank —Rochester, NY
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer Science
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
6h
Route to Consumer Manager / Moet Hennessy / Monroe, Ontario, & Wayne Counties
Empire Merchants North —Rochester, NY
- $70,000 - $80,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
2d
Operations Support Rep II
University of Rochester —Rochester, NY
- $19.04 - $26.63 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- University
Insurance Sales Agent
Howard Hanna Real Estate Services —Rochester, NY
- $45,000 - $75,000 a year
- Full-time
- Mid-level
- Communication skills
- Marketing
- Paid holidays
- Health insurance
Quick Apply
Appointment Coordinator- Lead Hybrid (Neuroscience)
Rochester General Hospital —Rochester, NY
- $19 - $23 an hour
- Weekends as needed
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
Quick Apply

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Bilingual Customer Service Representative

Center for Disability Rights -
Rochester, NY

Quick Apply

Job Details

Full-time
$17 an hour

Qualifications

Computer operation
Spanish
Confidential information handling
Word processing
Word embeddings
English
Administrative experience
High school diploma or GED
Productivity software
Office experience

Full Job Description

Mission Statement

CDR is a disability led, not-for-profit corporation. We provide services to people with disabilities and seniors within the framework of an Independent Living Model which promotes independence of people with all types of disabilities, enabling choice in living setting, full access to the community, and control of their life.

CDR works for national, state, and local systemic change to advance the rights of people with disabilities by supporting direct action, coalition building, community organizing, policy analysis, litigation, training for advocates, and community education.

CDR advocates for the full integration, independence, and civil rights of people with disabilities.

JOB SUMMARY

To provide administrative and technical customer service assistance to various manager of local departments for CDR and affiliated agencies.

JOB Duties
As a representative of CDR, be committed in all that you do to support, perpetuate, and model the CDR Mission.
Answer incoming telephone calls, screen calls, and refers to proper manager of handling
Assists directly with routine inquiries
Answers routing inquiries from inside and outside the company on employment verification's, benefits claims processing (ticketing), and job openings in line with written company policies on these matters
Performs other similar or related duties as requested or assigned

VIII. Qualifications

Education Requirements
At least high school diploma, two year experience preferred
Experience with Microsoft office products
Ability to maintain the highly confidential nature of human resources work
At least two years administrative experience
Personal Computer and word processor skills
Good communication skills
Bi Lingual English/Spanish

VIII. Essential Functions/Physical Requirements:

The Job Duties are representative of the essential functions of the position. The physical requirements for this position are those typically present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Reliable transportation is necessary, as there may be local day business travel required of this position.

Is there any reason you are unable to fulfill the duties of this position with or without reasonable accommodations?

Yes ____

No ____

Signature: ___________________________________________

Date: _____________

The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities.

The Center for Disability Rights, inc. is an Equal Opportunity Employer.

All reasonable accommodations will be made.

The Center for Disability Rights works for the full integration, independence, and civil rights of people with disabilities. It is vitally important to the mission of the organization that all employees understand, accept, and practice the values of the organization in the conduct of their work.

Successful candidates will demonstrate a commitment and or belief to the civil rights of persons with disabilities to live in the most integrated setting possible.

Job Type: Full-time

Pay: $17.00 per hour

Application Question(s):

Relevant Experience: Do you have at least one (01) year of experience in customer service or call center environment?
Multi-line Phones: Have you previously worked with multi-line phone systems or managed high-volume inbound calls?
Ticketing Systems: Explain your experience using electronic ticketing systems to document and route customer issues.
Software Proficiency: Which Office software suites (e.g., Web-Office, Microsoft Office) or database tools have you used to manage member accounts or files?
Time Management: This role requires addressing all tickets within a specific timeframe. How do you prioritize tasks when you have a high volume of emails, faxes, and calls simultaneously?
Call Screening: How do you politely gather information from a caller to determine which staff member is best suited to help them?
Voicemail/Outbound Follow-up: Describe your process for returning customer voicemails. What steps do you take to ensure the consumer’s needs are met during a callback?
Abandoned Calls: If you notice a high number of abandoned calls, what actions would you take to assist your supervisor and improve response rates?
Confidentiality: Can you provide an example of how you have handled sensitive or confidential information in a previous role?
Professional Greeting: How do you maintain a professional and welcoming demeanor when greeting the public in person while also managing phone lines?
Independent Work: Tell me about a time you worked with minimum supervision. How did you ensure your tasks were completed accurately and on time?

Work Location: In person

Quick Apply

Refine Your Search

Inbound Account Manager jobs in Rochester, NY

Bilingual Customer Service Representative

Account Manager I - Spending Accounts & COBRA (TPA/COBRA)

Account Director

Sr. Operations Manager

Sr. Operations Manager

Retirement Services Account Manager

Bilingual Call Center Representative

Talent Acquisition Specialist / Recruiter - (Client Facing, Fully Remote)

Customer Account Representative

Treasury Management Technical Coordinator

Route to Consumer Manager / Moet Hennessy / Monroe, Ontario, & Wayne Counties

Operations Support Rep II

Insurance Sales Agent

Appointment Coordinator- Lead Hybrid (Neuroscience)

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