Top 346 Information Technology Manager Jobs in Reston, VA

End User Services Manager
Tepa LLC —Alexandria, VA
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
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4d
Help Desk Manager Level I
ActioNet —Rosslyn, VA
- Up to $165,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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Help Desk Manager
SiloSmashers —Arlington, VA
- Full-time
- Hybrid work
- 8 years
- Bachelor's degree
- Senior level
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Director, Executive, Desktop, and Walk-up Technical Support
Marriott International, Inc —Bethesda, MD
- $127,000 - $216,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
- Commuter assistance
- Paid parental leave
11d
Help Desk Manager
Stanley Martin Homes, LLC —Reston, VA
- $110,600 - $128,600 a year
- 8 hour shift
- Experience equivalent to degree accepted
- Senior level
- Business
- Paid parental leave
- Health savings account
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IT Service Manager
AAC Inc —Vienna, VA
- $120,000 - $130,000 a year
- PMP
- Bachelor of Science
- Bachelor's degree
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IT Manager
Chevy Chase Club —Chevy Chase, MD
- $124,000 - $170,000 a year
- Full-time
- Customer service
- Research
- Mid-level
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Service Center Manager
Govcio LLC —Fairfax, VA
- $150,000 - $199,260 a year
- Full-time
- 11+ years
- Office
- Bachelor's degree
Desktop Support Manager
HII —Springfield, VA
- $94,352 - $125,500 a year
- Email
- 7 years
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
IT Support Manager - TS/SCI required
Leidos —Chantilly, VA
- $92,300 - $166,850 a year
- Full-time
- System design
- Master's degree
- AWS
4d
Senior IT Change Manager
General Dynamics Information Technology —Springfield, VA
- $124,093 - $143,750 a year
- 5 years
- Analysis skills
- Training & development
- Paid time off
- 401(k) matching
6d
Information Systems Manager
Amentum —McLean, VA
- $150,000 - $170,000 a year
- Full-time
- Computer science
- Computer Science
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
Onsite Support Lead, Senior
CGI Group, Inc. —Arlington, VA
- $100,000 - $200,000 a year
- 5 years
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
Cyber Support Center (CYSC) Manager
Leidos —Camp Springs, MD
- $116,350 - $210,325 a year
- Full-time
- Bachelor of Science
- Master's degree
- Bachelor's degree
5d
IT Asset Manager Level 2
CACI —Suitland, MD
- $59,600 - $122,100 a year
- Full-time
- Bachelor of Science
- Mid-level
- Finance
- Health insurance
Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)
Deloitte —Arlington, VA
- $113,000 - $188,400 a year
- Full-time
- 3 years
- Bachelor's degree
- Travel
SENIOR MANAGER OF INFORMATION SYSTEMS
Verida Inc —Washington, DC
- Computer Science
- 5 years
- Office
Quick Apply
4d
Deskside Support Manager
Leidos —Washington, DC
- $82,550 - $149,225 a year
- Full-time
- Windows
- 3 years
- Master's degree
IT Enterprise Portfolio & Value Manager
System One —Vienna, VA
- $70 - $80 an hour
- Contract
- Computer science
- Computer Science
- Finance
- Health insurance
- Dental insurance
Quick Apply
Sr. Manager, IT & Security Risk
Career Developers —Reston, VA
- $185,000 - $200,000 a year
- Hybrid work
- 8 years
- Analysis skills
- Bachelor's degree
Quick Apply
10d

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Information Technology Manager jobs near Reston, VA

End User Services Manager

Tepa LLC -
Alexandria, VA

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Job Details

Full-time
$115,000 - $135,000 a year
4 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Performance dashboard reports
Employee onboarding
Dashboard development
Knowledge management
Managing technical support teams
Serving clients
Managing teams in a customer support role
Team leadership
Enterprise software
Automation software
Customer satisfaction tracking
Dashboard creation support
Enterprise software support
Frontline customer support management
Reporting and dashboarding tools
Supervising experience
Records management
Internal employee customer service
Onboarding process management
Equipment inventory management
Backlog management
Analytics

Full Job Description

ABOUT THE TEPA COMPANIES

Established in 2005 and owned by the Paskenta Band of Nomlaki Indians, The Tepa Companies deliver comprehensive and sustainable solutions to federal, state, local, and private-sector clients throughout the United States. The tribally owned companies work independently and collaboratively to provide wide-ranging construction, engineering, environmental, industrial, staffing, and technology services.

When you join Tepa Companies, you have the opportunity to expand your entrepreneurial skill set while growing professionally alongside the best in the industry. You will have the opportunity to impact your team, the organization as a whole, and subsequently, our Tribe.

We seek out top talent to provide the best services for our clients. We focus on being a responsible company for our employees and their families by creating a culture that reflects our core values and offering competitive pay and benefits package. Our benefits package includes comprehensive medical, dental, vision, generous paid time off and holidays, 401(k) plan with company match, life insurance, flexible spending and health savings account, mental health support and resources, short and long-term disability, and tuition reimbursement.

LOCATION: This is a hybrid position requiring regular in-office presence in Alexandria, VA.

Salary Range: $115,000.00 - $135,000.00

ABOUT THE JOB

The Tepa Companies are seeking an End User Services Manager to lead the delivery of end-user technology services across the organization, ensuring employees receive professional, responsive, secure, and reliable support throughout the technology lifecycle. As the End User Services Manager, you will partner closely with Infrastructure, Cybersecurity, HR, Procurement, and business leaders to continuously improve service delivery, operational maturity, and customer satisfaction.

Job Functions:

Leads daily operations of the End User Services team, including Service Desk, walk-up support, and IT Asset Management.

Owns the end-user technology lifecycle, including onboarding, device deployment, software fulfillment, moves/adds/changes, refresh, recovery, and secure disposal.

Establishes and monitors service KPIs, customer satisfaction metrics, SLAs/SLOs, backlog health, and technician productivity.

Owns hardware asset inventory accuracy, lifecycle planning, warranty management, procurement coordination, and CMDB integrity.

Develops repeatable operational processes, standard operating procedures, and knowledge management practices.

Partners with Infrastructure on endpoint engineering (Intune, Autopilot, imaging, automation) while owning operational execution.

Coordinates onboarding and offboarding with HR and Security to ensure timely provisioning and recovery of assets and access.

Drives continuous improvement through automation, self-service, and process optimization.

Leads, coaches, and develops End User Services staff while fostering professionalism, accountability, and customer focus.

Provides operational reporting and service health updates to IT leadership.

WHAT WE'RE LOOKING FOR

Bachelor's degree or equivalent experience.

7+ years of progressive IT support or end-user services experience.

2+ years of leadership or supervisory experience.

Experience with enterprise ITSM platforms and IT Asset Management.

Strong customer service, communication, organizational, and analytical skills.

Ability to obtain and retain high customer satisfaction scores.

Ability to consistently achieve service objectives.

Ability to accurately manage asset inventory and lifecycle records.

Ability to efficiently onboard and offboard team members and staff.

Ability to reduce service request backlog and improve response times.

Ability to create and maintain operational dashboards supporting data-driven decisions.

Ability to lead improved knowledge reuse and automation adoption.

Preferred:

ITIL Foundation

HDI Support Center Manager

Microsoft Intune and Autopilot

CMDB administration

Enterprise procurement and lifecycle management

Equal Opportunity Employer/Veterans/Disabled

Salary Range:

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Refine Your Search

Information Technology Manager jobs in Reston, VA

End User Services Manager

Help Desk Manager Level I

Help Desk Manager

Director, Executive, Desktop, and Walk-up Technical Support

Help Desk Manager

IT Service Manager

IT Manager

Service Center Manager

Desktop Support Manager

IT Support Manager - TS/SCI required

Senior IT Change Manager

Information Systems Manager

Onsite Support Lead, Senior

Cyber Support Center (CYSC) Manager

IT Asset Manager Level 2

Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)

SENIOR MANAGER OF INFORMATION SYSTEMS

Deskside Support Manager

IT Enterprise Portfolio & Value Manager

Sr. Manager, IT & Security Risk

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