Top 345 Information Technology Manager Jobs in Reston, VA

Help Desk Manager Level I
ActioNet —Rosslyn, VA
- Up to $165,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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IT Manager
Chevy Chase Club —Chevy Chase, MD
- $124,000 - $170,000 a year
- Full-time
- Customer service
- Research
- Mid-level
Quick Apply
Help Desk Manager
Stanley Martin Homes, LLC —Reston, VA
- $110,600 - $128,600 a year
- 8 hour shift
- Experience equivalent to degree accepted
- Senior level
- Business
- Paid parental leave
- Health savings account
Quick Apply
Director, Executive, Desktop, and Walk-up Technical Support
Marriott International, Inc —Bethesda, MD
- $127,000 - $216,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
- Commuter assistance
- Paid parental leave
12d
IT Service Manager
AAC Inc —Vienna, VA
- $120,000 - $130,000 a year
- PMP
- Bachelor of Science
- Bachelor's degree
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Help Desk Manager
SiloSmashers —Arlington, VA
- Full-time
- Hybrid work
- 8 years
- Bachelor's degree
- Senior level
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Desktop Support Manager
HII —Springfield, VA
- $94,352 - $125,500 a year
- Email
- 7 years
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
IT Support Manager - TS/SCI required
Leidos —Chantilly, VA
- $92,300 - $166,850 a year
- Full-time
- System design
- Master's degree
- AWS
5d
Senior IT Change Manager
General Dynamics Information Technology —Springfield, VA
- $124,093 - $143,750 a year
- 5 years
- Analysis skills
- Training & development
- Paid time off
- 401(k) matching
7d
Onsite Support Lead, Senior
CGI Group, Inc. —Arlington, VA
- $100,000 - $200,000 a year
- 5 years
- Bachelor's degree
- Mentoring
- Paid parental leave
- Paid holidays
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
Information Systems Manager
Amentum —McLean, VA
- $150,000 - $170,000 a year
- Full-time
- Computer science
- Computer Science
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
Site Manager
Leidos —Washington, DC
- $92,300 - $166,850 a year
- Full-time
- 6 years
- Bachelor of Science
- Master's degree
13h
Cyber Support Center (CYSC) Manager
Leidos —Camp Springs, MD
- $116,350 - $210,325 a year
- Full-time
- Bachelor of Science
- Master's degree
- Bachelor's degree
6d
IT Change Manager 141174
Anistar Technologies —Springfield, VA
- $120,000 - $130,000 a year
- Full-time
- 5 years
- IT
- In-person
- Health insurance
- Dental insurance
Quick Apply
5d
Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)
Deloitte —Arlington, VA
- $113,000 - $188,400 a year
- Full-time
- 3 years
- Bachelor's degree
- Travel
IT Enterprise Portfolio & Value Manager
System One —Vienna, VA
- $70 - $80 an hour
- Contract
- Computer science
- Computer Science
- Finance
- Health insurance
- Dental insurance
Quick Apply
Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Operations Manager
Akima, LLC —Herndon, VA
- $154,000 - $194,000 a year
- Full-time
- Computer science
- Computer Science
- PMP
- Health insurance
- Dental insurance
Enterprise Service Manager
Akima, LLC —Herndon, VA
- $150,000 - $190,000 a year
- Full-time
- Azure
- Computer Science
- PMP
- Dental insurance
- 401(k)

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Information Technology Manager jobs near Reston, VA

Help Desk Manager Level I

ActioNet -
Rosslyn, VA

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Job Details

Full-time
Up to $165,000 a year

Qualifications

ITIL Foundation
Managing technical support teams
Customer communication
Computer science
ITIL Certification
Bachelor's degree in information technology
Computer Science
Team supervision
Managing teams in a customer support role
Technical documentation
macOS support
Software implementation
Metrics Reporting
Mid-level
Windows
Incident Escalation
Team development
Key Performance Indicators
Customer service training (staff training program)
Professional development support
Bachelor's degree
Zendesk
Task prioritization
HDI Certification
Customer support ticket management
Mentoring
macOS
ServiceNow
Technical training
Bachelor's degree in computer science

Full Job Description

Position: Helpdesk Manager - Level I

Location: Rosslyn, VA

Clearance: Secret

The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs). Duties are:

Supervise the daily operations of the help desk team, ensuring timely resolution of support tickets.
Monitor ticket queues and assign tasks to team members based on priority and expertise.
Provide first-line escalation support for unresolved or complex technical issues.
Train and mentor help desk staff to improve technical skills and customer service.
Track and report on help desk performance metrics, such as response times and resolution rates.
Ensure compliance with SLAs and organizational policies for IT support.
Maintain documentation of help desk processes, procedures, and troubleshooting guides.
Collaborate with IT teams to escalate and resolve system-wide issues.
Assist in the implementation of new help desk tools and technologies.
Foster a positive and professional work environment to enhance team performance.

Professional Qualifications/Skills

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Minimum of 2 years of experience in IT support or help desk operations.
Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
Basic knowledge of IT systems, including Windows, macOS, and common productivity software.
Excellent communication and interpersonal skills to interact with end users and team members.
Strong organizational and time management skills to handle multiple priorities.
Experience in training and mentoring staff is preferred.
Familiarity with ITIL or other IT service management frameworks is a plus.
Relevant certifications, such as CompTIA A+ or ITIL Foundation, are desirable.
Ability to work in a fast-paced environment and adapt to changing priorities.
HDI Team Lead Certification
COBIT Foundation Certification

Salary up to $165,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range.

Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Quick Apply

Refine Your Search

Information Technology Manager jobs in Reston, VA

Help Desk Manager Level I

IT Manager

Help Desk Manager

Director, Executive, Desktop, and Walk-up Technical Support

IT Service Manager

Help Desk Manager

Desktop Support Manager

IT Support Manager - TS/SCI required

Senior IT Change Manager

Onsite Support Lead, Senior

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

Information Systems Manager

Site Manager

Cyber Support Center (CYSC) Manager

IT Change Manager 141174

Senior Helpdesk Engineering Management Specialist (TS/SCI Poly)

IT Enterprise Portfolio & Value Manager

Service Desk Manager

Operations Manager

Enterprise Service Manager

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