Top 30424 Information Technology Jobs

Hybrid Desktop Support Analyst
Helion Technologies Inc —Rochester, MN
- $20 - $26 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Travel
- Paid training
- Mileage reimbursement
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1h
Desktop Analyst
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Help Desk
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Temp Help Desk Technician
Find Great People —Greenville, SC
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EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
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Network Administrator I (Remote)
Connoisseur Media —Remote
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Technical Support Specialist
PatientNow —Remote
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- Full-time
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IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
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- Computer science
- Computer Science
- Bachelor of Science
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Technical Product Support - EdTech
Securly —Remote
- $24.00 - $26.44 an hour
- Overtime
- Remote
- School experience
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13d
Fractional IT Support Technician
Interdependence —Remote
- Monday to Friday
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Helpdesk Technician I
CyberSheath —Remote
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- Evenings as needed
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IT Support Technician - (REMOTE)
eXp World Holdings —Remote
- Remote
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- Computer Science
- Bachelor of Science
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Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
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- Background check
- Computer science
- Computer Science
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- Paid holidays
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IT Support Specialist
PlayStation Global —San Mateo, CA
- $93,800 - $140,800 a year
- Rotating shift
- Mid-level
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Desktop Analyst
Hudson Yards Experience —New York, NY
- $40 - $50 an hour
- Temporary
- Computer science
- Microsoft Outlook
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IT Support Specialist (Salesforce/CHATS Support) - Remote
Software Technology Inc —Remote
- Remote
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- Mid-level
- 3 years
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12d
IT Support Analyst II
Radiology Partners Inc —Remote
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
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4d
Information Technology Director
Great Plains of Cheyenne County inc —Saint Francis, KS
- $67,950.66 - $81,833.05 a year
- Full-time
- Background check
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13d
IT Application Manager
Nifco America, Corp. —Canal Winchester, OH
- Full-time
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- Background check
- Computer science
- Computer Science
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Customer Technical Support Advisor - Hanover Park, Bilingual Spanish
Corston Architectural Detail —Hanover Park, IL
- $40,000 - $50,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Hybrid Desktop Support Analyst

Helion Technologies Inc -
Rochester, MN

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Job Details

Full-time
$20 - $26 an hour
1 hour ago

Benefits

Paid training
Mileage reimbursement
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Teamwork
Interpersonal skills
Windows
Computer hardware
Associate's degree

Full Job Description

Company Overview:

Join the Leader in Dealership IT

Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.

Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT.

Work From Anywhere, Grow Everywhere

At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning — all while enjoying the flexibility of working from home.

Why You’ll Love Working Here

We invest in our people with:

Work From Home for most positions
Paid certification training materials & exam reimbursement
100% company-paid medical premiums (individual coverage) + company-funded HRA
Dental & Vision Insurance
Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
401(k) with company match
Company-paid Life & Long-Term Disability insurance
Supplemental life & short-term disability options

…and more!

If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong.

Visit Helion.jobs to learn more today!

Position Overview:

Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team in Rochester, MN. When working from home (WFH), the Hybrid DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. When going on-site, the Hybrid DSA is physically troubleshooting tickets that have been escalated to field services by the remote support team. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.

Skills & Qualifications

Knowledge of computer software, operating systems, hardware, and networking.
Experience with software as a service (SaaS) and other software hosting protocols.
Excellent verbal and written communication skills.
Good problem-solving and critical-thinking skills.
Able to work in a team as well as independently.
Ability to prioritize tasks effectively in a fast-paced environment.
Experienced in providing professional and courteous customer service.
Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
Possesses a strong team mentality.
Helps remote users including all application support and configuring VPN access.
Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
Able to commute to Helion’s client locations and complete various break/fix and project-oriented tickets as needed.
Ability to complete on-site troubleshooting tasks encompassing PC wipes, reimaging, and deployment, network connectivity, access point management and VoIP configuration.

Certification, Education & Work Experience Requirements:

CompTIA A+ or equivalent certifications.
Associates Degree in Information Technology or related subject.
1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
1+ years of experience working on-site with end users.
Ability to travel to Helion's client location in Minneapolis, Rochester, MN and surrounding areas (personal vehicle required).
Mileage reimbursement tracked and submitted via the MileIQ app (download required).

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Experience:

Azure/AD: 1 year (Preferred)
O365: 1 year (Preferred)

Ability to Commute:

Rochester, MN 55901 (Required)

Work Location: Hybrid remote in Rochester, MN 55901

Quick Apply

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