Top 76778 Infrastructure Service Manager Jobs

Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
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Customer Service Quality Manager
Parsons —Remote
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Upper Skagit Indian Tribe —Sedro-Woolley, WA
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- Email
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A Fast Growing AI Robotics Company —San Francisco, CA
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Martell Electric, LLC —South Bend, IN
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One way Wireless Construction —Basehor, KS
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13d
Technical Support Manager - HVAC Construction
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Field Technician - Diesel Generators
PowerGen, Inc. —Tracy, CA
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Field Engineer
Henkels & McCoy West —Vancouver, WA
- $77,968.80 - $78,600.00 a year
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Program Manager, In-Line Amplification (ILA) Construction
Elite ICT, LLC. —Champaign, IL
- $115,000 - $125,000 a year
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- Civil engineering
- 7 years
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IT Operations Manager
Yocha Dehe Wintun Nation —Brooks, CA
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Program Manager
Shermco Industries, Inc. —Irving, TX
- $165,000 - $190,000 a year
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Manager - Engineering MRRP
Louisville Water Company —Louisville, KY
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Commercial Launch & Deployment Manager
Mill —San Bruno, CA
- $160,000 - $200,000 a year
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StressCrete Group —Northport, AL
- Full-time
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Project Superintendent - Healthcare Construction
The Christman Company —Washington, DC
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- Microsoft Word
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11d

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Customer Service Operations Manager

HONK -
Remote

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Job Details

Full-time
$60,000 - $100,000 a year

Qualifications

Productivity software

Full Job Description

Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion

We don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.

The Role

The Customer Service Operations Manager leads a team of Operations Supervisors and specialists responsible for delivering exceptional roadside assistance experiences at scale. This role is accountable for frontline and escalation team performance, service quality, customer satisfaction, and operational efficiency.

You will partner closely with Operations, Workforce Management, Training, Product, Technology, and Leadership teams to improve processes, solve complex service challenges, and ensure customers receive timely, empathetic support when they need it most.

You Will:

Lead from the front and support the team during periods of high demand
Lead and develop a team of Operations Supervisors across frontline and escalation functions.
Own performance against key operational metrics, including service levels, quality, customer satisfaction, and productivity.
Provide leadership and guidance for complex customer and service provider escalations.
Partner with Workforce Management, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
Analyze operational data and trends to identify opportunities for improvement and drive corrective action.
Develop and implement process improvements that enhance efficiency, scalability, and service quality.
Conduct regular performance reviews, coaching, and development discussions with direct reports.
Communicate operational performance, risks, and recommendations to senior leadership.
Lead operational response during service disruptions, severe weather events, and other high-impact incidents.
Foster a culture of accountability, collaboration, and continuous improvement while supporting the team wherever needed.

What You Bring

5+ years of leadership experience in a customer service, contact center, or operations environment.
Experience leading supervisors and developing high-performing customer-facing teams.
A customer-first mindset with a passion for delivering exceptional service, especially during complex or escalated situations.
Strong analytical and problem-solving skills with the ability to use data to drive decisions and improve performance.
Proven ability to identify operational challenges, implement process improvements, and drive measurable results.
Calm under pressure and able to make sound decisions in a fast-paced, rapidly changing environment.
Strong interpersonal skills with the ability to influence, coach, and collaborate across all levels of the organization.
Proficiency with Google Workspace and contact center technologies.
Experience with workforce management, quality assurance, performance management, and customer experience metrics preferred.
Experience in roadside assistance, insurance, transportation, logistics, or other service-based industries preferred.

The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

Infrastructure Service Manager jobs

Customer Service Operations Manager

Customer Service Quality Manager

Electrical Service Manager

Crew Supervisor

Project Estimator

Production Manager Data Center Infrastructure

Community Development Planner / Assistant Emergency Manager

Facility Manager

Construction Project Executive

Telecom Project Manager

Technical Support Manager - HVAC Construction

Field Technician - Diesel Generators

Field Engineer

Program Manager, In-Line Amplification (ILA) Construction

IT Operations Manager

Program Manager

Manager - Engineering MRRP

Commercial Launch & Deployment Manager

Business Development Manager - Utility T&D

Project Superintendent - Healthcare Construction

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