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9d
QA Lead, Operations (Cell Therapy) (W)
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Healthcare Production Support Lead

Two95 International Inc. -
Philadelphia, PA

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Job Details

Contract
$12,000 - $15,000 a year

Qualifications

Managing technical support teams
Data Integration (Data management)
Application systems
Standard Operating Procedures (SOPs) implementation
C#
IT system monitoring
Global team management
SQL
ETL process automation
IT experience within healthcare
Technology management experience
Clinical information systems
Incident management operations support
Integration Platforms (Enterprise solutions)
Production monitoring
Agile software development
Application Maintenance
Systems & applications support
SSIS
Real-time data processing implementation
Standard operating procedures (SOPs)
Cross-functional communication
Standard operating procedures drafting
Production troubleshooting
Database software proficiency

Full Job Description

Job Summary

Our Greater Philadelphia area client is looking for an Healthcare Production Support Lead. Step into a role where your leadership, technical depth, and healthcare impact truly matter—own critical clinical systems, guide a high‑performing global team, and be the person who keeps mission‑essential data flowing when it counts most, for an organization that is leading the Payer space (Population Health Management, Medicaid/Medicare).

Position Description:

Monitoring and hands-on coding most of the day to ensure the issues are working well.

o 60% Production Support/Monitoring

o 40% Development in .Net and SSIS as needed

Oversee production stability, high‑priority workflows, and time‑sensitive operations, including early‑morning through evening processing and SLA‑critical activities
Partner closely with business groups, compliance, and customer‑facing teams to understand needs, lead conversations, and drive issue resolution and system improvements
Provide guidance to offshore production support teams responsible for clinical, PHM, and MCO application ecosystems

Requirements

Required Skills:

7+ years experience must be able to be both technical and functional – monitoring, and also debugging code.
60% Production Support/Monitoring
40% Development in .Net and SSIS as needed
Hands-on experience with SSIS, .NET, C# for modification to code as needed
Production Support for incident resolution
Understand technicalities of batch interfaces
Excellent communication – to report up to leadership in a proper format
7+ years working with healthcare technology platforms
Understand SOPs, create SOPS (Standard Operating Procedures)
Work with the appropriate team to make sure these issues get resolved
Experience with data integrations, ETL pipelines, and real‑time system interactions
Strong SQL capabilities, solid analytical thinking, and the ability to collaborate with engineering teams to diagnose and resolve technical problems
Proven experience guiding onshore/offshore staff, communicating effectively with business stakeholders, and working within structured SDLC and Agile environments
Available any time from 7am to 10pm during the time that jobs are running

Bonus Skills:

Azure Cloud experience highly preferred

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BATCH MAKER/COMPOUNDER 1st or 2nd shift

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