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Messaging Compliance Manager, International and WhatsApp

Sent, Inc. -
New York, NY

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Job Details

Full-time
$140,000 - $200,000 a year

Benefits

Health insurance
Unlimited paid time off
Dental insurance
Vision insurance
401(k) matching

Qualifications

Customer communication

Full Job Description

About the Role

As Messaging Compliance Manager specialized in International, WhatsApp & RCS at Sent, you'll own the compliance work that keeps customers sending across borders, on WhatsApp, and on RCS.

Sent is a developer-first company powering messaging across SMS, WhatsApp, RCS, and more. Compliance isn't an afterthought here - it's how the product works and how customers trust us to deliver. This role has immediate, high-volume impact, and it's a hands-on operator role: from your first weeks you'll be carrying live registrations, template reviews, and agent launches, not writing policy from the sidelines. You'll work alongside our US-focused compliance lead, sharing context so both regions stay fully covered.

In this role, you will…

Own WhatsApp compliance end to end: template creation, categorization (marketing, utility, authentication), and review; troubleshooting template rejections and quality-rating issues; display name and sender approvals; and navigating Meta processes so customers can launch and scale.
Own RCS agent compliance end to end: agent setup and brand verification, carrier and regional launch approvals, use-case categorization, and content and consent policy review - navigating Google RBM and carrier processes so customers can launch verified agents and keep them in good standing.
Own international sender registration and country-by-country requirements, including sender ID registration, required documentation (country-specific forms, stamps, attestations), number type selection, and pre-registration where carriers or regulators require it.
Be the go-to expert on international messaging rules by region, advising customers and internal teams on exactly what's needed to send compliantly in a given country.
Partner with our US compliance lead to provide tag-team coverage across US and international, cross-training so each region has a backup.
Work directly with vendors, carriers, and aggregators on registration requirements, escalations, and policy changes that affect deliverability.
Support customers, sales, and the support team on international, WhatsApp, and RCS compliance questions, turning dense carrier and regulatory rules into clear, practical guidance.
Maintain internal documentation and playbooks so international, WhatsApp, and RCS compliance stays repeatable as we scale.
Track registrations, template approvals and declines, RCS agent launches, and compliance issues, and surface trends to leadership.

You'll be a great fit if you…

Have hands-on experience in messaging, CPaaS, or telecom compliance, with direct ownership of international, WhatsApp, or RCS programs - not adjacent exposure, and not a small slice of a broader ops job. Industry experience is required; we need someone who can ramp in weeks, not quarters.
Know the WhatsApp Business Platform from the inside: template categories, the review and approval process, quality ratings, and the common reasons templates get declined - because you've worked through them, not just read the docs.
Have taken RCS agents through launch: agent setup and brand verification, carrier and regional approvals, use-case categorization, and RBM content and consent policies. You know where launches stall and how to get a stuck agent moving.
Understand international A2P messaging: sender ID registration, country-specific documentation and pre-registration, number types, and regional carrier and regulatory rules.
Are comfortable working directly with carriers, aggregators, and platform partners on registrations and escalations.
Communicate clearly and turn complex requirements into plain-language guidance for customers and internal teams.
Are organized and detail-oriented, able to manage dozens of concurrent registrations, reviews, and agent launches without dropping threads.

A note on fit: this is a practitioner role. If your compliance background is mostly advisory or policy-level, or if WhatsApp and RCS would be channels you're learning on the job, this probably isn't the right match - and that's okay. If you've shepherded a sender ID through a difficult market, won a template appeal with Meta, and taken an RCS agent live across carriers, you'll recognize this work immediately, and we'd love to talk.

Nice to have

Prior experience at a CPaaS (Twilio, Sinch, Telnyx, Vonage, Bandwidth, or similar) or a messaging platform (Meta - WhatsApp, Google RBM).
Familiarity with WhatsApp BSP onboarding and Meta Business Manager.
Experience standing up or scaling international compliance processes from scratch.
Familiarity with US 10DLC and TCR - useful for tag-teaming with the US lead, though US depth is not the core of this role.

Our Commitment to You

Meaningful equity with high growth potential
Competitive compensation - with flexibility depending on years & depth of experience
Top-tier medical, dental, vision fully covered
401(k) with 100% match up to 4%
Unlimited PTO
Beautiful NYC workspace with daily meals and unlimited snacks
New MacBook Pro + Apple Studio Display
Wellhub Gold or Equinox membership Stipend

Sent, Inc. is an Equal Opportunity Employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds and experiences.

Compensation Range: $140K - $200K

Quick Apply

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You'll be a great fit if you…

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