Top 28592 Internet Service Provider Jobs

Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Miami, FL
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
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Install and Repair / Tower Technician at Wireless Internet Service Provider (WISP) Tristate Wi-Fi by
Tri-State Wifi by Wi-Fiber —Bullhead City, AZ
- $18 - $21 an hour
- Weekends as needed
- Clean driving record
- OSHA
- Customer service
- Health savings account
- Paid holidays
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Clinical Reimbursement Specialist (MDS) - Groves Center-3K retention bonus
The Groves Center —Lake Wales, FL
- Full-time
- Background check
- CPR Certification
- Microsoft Outlook
- Health insurance
- Dental insurance
Board Certified Behavior Analyst (BCBA) (Sign On Bonus $5,000)
Bridgeway Integrated Healthcare Services, Inc —Brigham City, UT
- $70,000 - $94,120 a year
- Part-time
- Background check
- Computer literacy
- HIPAA
- Profit sharing
- Wellness program
11d
Psychologist
Bridgeway Integrated Healthcare Services, Inc —Salt Lake City, UT
- $80,000 - $125,000 a year
- Weekends as needed
- Experience working with individuals with developmental disabilities
- Computer literacy
- HIPAA
- Profit sharing
- Wellness program
7d
Nurse Practitioner - F/T - Reno, NV
MEDEVAL —Reno, NV
- $120,000 - $150,000 a year
- Extended hours
- Nursing
- Blood sampling
- Microsoft Excel
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Psychologist
Clay Consulting —Gulf Breeze, FL
- $120,000 - $150,000 a year
- Extended hours
- Microsoft Excel
- Computer literacy
- HIPAA
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4d
Neuropsychologist
Innovative Therapeutic Services, —Cheltenham, MD
- 5 years
- Computer literacy
- Adults
- Employee assistance program
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Board Certified Behavior Analyst (BCBA) (Sign On Bonus $5,000)
Bridgeway Integrated Healthcare Services, Inc —Taylorsville, UT
- $70,000 - $94,120 a year
- Part-time
- Background check
- Computer literacy
- HIPAA
- Profit sharing
- Wellness program
7d
Occupational Therapist (Part Time - OT) - Restore OP Chilton County
Restore Therapy Services —Clanton, AL
- Part-time
- CPR Certification
- Management
- Computer literacy
- Disability insurance
- Health insurance
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RN Weekend Supervisor - Groves Center-3K Retention Bonus
The Groves Center —Lake Wales, FL
- Full-time
- Background check
- CPR Certification
- Microsoft Outlook
Physical Therapist
Reliant Rehabilitation —Aberdeen, WA
- $55 - $65 an hour
- Full-time
- Skilled nursing facility
- Computer literacy
- Physical & Rehabilitation Medicine
- Continuing education credits
- Loan repayment program
Physical Therapist (Part Time - PT) - Restore OP Chilton County
Restore Therapy Services —Clanton, AL
- Part-time
- CPR Certification
- Computer literacy
- Physical & Rehabilitation Medicine
- Disability insurance
- Health insurance
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Las Cruces, NM (Psychiatrist or Psychologist with Office (vA))
Sentinel Health Services —Las Cruces, NM
- $90 - $400 a day
- Weekends as needed
- Private practice
- Psychiatry
- Physical & Rehabilitation Medicine
- Flexible schedule
Physical Therapist
Reliant Rehabilitation —Pasco, WA
- $48 - $58 an hour
- Full-time
- Skilled nursing facility
- Computer literacy
- Physical & Rehabilitation Medicine
- Loan repayment program
- Health insurance
Physical Therapist (Part Time - PT) - Cordova Health Care
Restore Therapy Services —Cordova, AL
- Part-time
- CPR Certification
- Computer literacy
- Physical & Rehabilitation Medicine
- Disability insurance
- Health insurance
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Board Certified Behavior Analyst (BCBA) - In-Home ABA Services
Boston Behavior Learning Centers —Brockton, MA
- $77,000 - $88,000 a year
- Part-time
- Hybrid work
- Data analysis skills
- Mid-level
- Master's degree
- Travel reimbursement
- Continuing education credits
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Nurse Practitioner
Strive Health —Evansville, IN
- $112,000 - $140,000 a year
- Email
- Hybrid work
- CPR Certification
- Nursing
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
10d
Part-time Occupational Therapist | Walpole, MA
The Home for Little Wanderers, Inc. —Walpole, MA
- Part-time
- Computer literacy
- Mid-level
- Master's degree
Physical Therapist
Reliant Rehabilitation —Yeadon, PA
- $44 - $49 an hour
- Full-time
- Skilled nursing facility
- Computer literacy
- Physical & Rehabilitation Medicine
- Loan repayment program
- Health insurance

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Customer Service and Tech Support - Customer Support for Learning and Development

Lifted, an Upwork Company™
Miami, FL

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Phone communication
Computer literacy
High school diploma or GED
Mobile devices

Full Job Description

Company Description

The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.

Job Description

Key Responsibilities include:

Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students.
Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone.
Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements.
Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software.
Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies.
Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.

Qualifications

REQUIRED QUALIFICATIONS:

High School Diploma / GED and relevant work experience
Minimum of 1 year of experience in a similar call center role
All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:

Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.

Physical and Technical Requirements:

This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking.
Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
Professional home office setup free from distractions during operational hours.
Ability to attend virtual training sessions via webcam.

Education and Knowledge:

Thorough knowledge of home-based connectivity support.

Communication Skills:

Strong verbal and written communication skills.
Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.
Proficiency in telephone and email etiquette.

Technical Proficiency:

Expertise in PC and Internet applications.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
Proficiency in web-based applications; Salesforce experience is a plus.
Knowledge of Microsoft Windows operating systems.

Customer Service and Problem-Solving:

Consultative approach to customer service.
Strong problem-solving and analytical skills with a solutions-oriented mindset.

Professional and Personal Qualities:

Ability to work in a high-volume environment while maintaining quality.
Ability to work independently and collaboratively within a team-oriented environment.
Resilient, detail-oriented, and accountable for high-quality work.
Ability to prioritize competing tasks and deliver results effectively.
Ability to take ownership of work and execute projects.
Open to feedback and demonstrates adaptability and continuous improvement.

Additional Requirements:

Ability to clear required background check.

DESIRED QUALIFICATIONS:

Previous experience with Education field
Salesforce Experience
Previous Customer Service or Tech Support experience with proven record of achievement

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.

Quick Apply

Refine Your Search

Internet Service Provider jobs

Customer Service and Tech Support - Customer Support for Learning and Development

Install and Repair / Tower Technician at Wireless Internet Service Provider (WISP) Tristate Wi-Fi by

Clinical Reimbursement Specialist (MDS) - Groves Center-3K retention bonus

Board Certified Behavior Analyst (BCBA) (Sign On Bonus $5,000)

Psychologist

Nurse Practitioner - F/T - Reno, NV

Psychologist

Neuropsychologist

Board Certified Behavior Analyst (BCBA) (Sign On Bonus $5,000)

Occupational Therapist (Part Time - OT) - Restore OP Chilton County

RN Weekend Supervisor - Groves Center-3K Retention Bonus

Physical Therapist

Physical Therapist (Part Time - PT) - Restore OP Chilton County

Las Cruces, NM (Psychiatrist or Psychologist with Office (vA))

Physical Therapist

Physical Therapist (Part Time - PT) - Cordova Health Care

Board Certified Behavior Analyst (BCBA) - In-Home ABA Services

Nurse Practitioner

Part-time Occupational Therapist | Walpole, MA

Physical Therapist

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