Top 9124 Internet User Experience Jobs

Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
IT Support Administrator
Würk —Remote
- $85,000 - $105,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Disability insurance
Quick Apply
Mobile Applications Developer
Fort Aquila Courier & Freight —Remote
- $45 - $55 an hour
- Azure
- Software troubleshooting
- Mid-level
- Paid training
- Dental insurance
Quick Apply
QA Manager
Bitwarden —Remote
- $130,000 - $190,000 a year
- Remote
- Analysis skills
- Supervising experience
- Mentoring
Quick Apply
Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Junior Full Stack Developer
e.Republic —Remote
- $80,000 a year
- Full-time
- Remote
- Salesforce
- Mid-level
- SQL
Quick Apply
Customer Success Advocate
ClearStar —Remote
- $35,000 - $38,000 a year
- Full-time
- Remote
- Background check
- Continuous improvement
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Representative
Lifted, an Upwork Company™ —San Francisco, CA
- Contract
- Remote
- Computer literacy
- Mid-level
Quick Apply
Information Technology Operations Manager
MediQuant LLC —Remote
- Weekends as needed
- Remote
- Background check
- Computer Science
- HIPAA
- Work from home
Quick Apply
Help Desk Support Engineer
SOSi —Florida
- $41,852 - $77,723 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- 3 years
Quick Apply
Call Scripter (IT Dept)
Quality Contact Solutions —Remote
- Email
- Remote
- Windows
- SQL
- Analysis skills
Support Consultant
Zillow.com —Remote
- $20.60 - $34.60 an hour
- Weekends as needed
- Remote
- English
- Mid-level
- Fair chance
- Flexible schedule
Member Support Associate
Lively —Remote
- $22 - $28 an hour
- 8 hour shift
- Remote
- Spanish
- English
- Bachelor's degree
- Paid parental leave
- Health savings account
Quick Apply
Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
AI Implementation Associate
Railbookers Group —Remote
- Remote
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Personalized Internet Assessor - Maltese (MT)
TELUS Digital —Malta, MT
- $6.81 an hour
- Part-time
- English
- Quality control
- Computer skills
Quick Apply
Customer Success Manager
AspireIQ —Remote
- $90,000 - $110,000 a year
- Full-time
- Organizational skills
- 1 year
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Social Media Specialist: US
Claire Bahn Group —Remote
- $22 an hour
- Part-time
- Remote
- Mid-level
- US work authorization
- Communication skills
Technical Writer (Sequence)
Horizon Blockchain Games Inc. —Remote
- Mid-level
- JavaScript
- Software development experience
Quick Apply

I want to receive the latest job alert for Internet User Experience

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Internet User Experience jobs near

Information Technology Manager jobs in Remote

Helpdesk Specialist jobs in Washington, DC

Full Stack Developer jobs in Remote

Quality Assurance Manager jobs in Remote

Call Center Representative jobs in Remote

IT Technician jobs in Remote

IT Administrator jobs in Remote

Customer Success Manager jobs in Remote

Technical Support Representative jobs in San Francisco, CA

Support Associate jobs in Remote

Remote Helpdesk jobs in Georgia

Helpdesk Engineer jobs in Cranston, RI

Senior Software Engineer jobs in Minneapolis, MN

Helpdesk Engineer jobs in Decatur, GA

Mechanical Engineer jobs in Ann Arbor, MI

Helpdesk Engineer jobs in Lubbock, TX

Mechanical Design Engineer jobs in Tennessee

Helpdesk Engineer jobs in Plantation, FL

Information Technology jobs in West Bend, WI

School Computer Technology Specialist jobs in New York, NY

Help Desk Specialist

Ardent Eagle Solutions -
Washington, DC

Apply Now

Job Details

Full-time
$26 - $33 an hour

Benefits

Paid time off
Work from home
401(k) matching

Qualifications

Incident management software
Windows
Computer hardware
Desktop (troubleshooting support)
macOS
Desktop administration
Ticketing system technical support

Full Job Description

Overview:

The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards.

This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments.

Background:

Ardent Eagle Solutions (AES) is seeking a Help Desk Specialist to support a Department of Commerce (DOC) program. This role serves as a critical front-line resource responsible for delivering high-quality technical support to end users across a dynamic, mission-driven environment.

Responsibilities:

Serve as the primary point of contact for end-user technical support via phone, email, web portals, and in-person interactions
Provide troubleshooting and resolution support for:
- Email systems and account access
- Network directories and user permissions
- Computer operating systems (Windows and macOS)
- Standard desktop applications (e.g., Microsoft Office Suite)
- Applications developed or deployed under the contract
Diagnose and resolve hardware and software issues, including desktops, laptops, and peripheral devices
Support and troubleshoot printer and connectivity issues
Document, track, and manage incidents and service requests using a ticketing system
Escalate complex or unresolved issues to appropriate technical teams, ensuring proper follow-through
Maintain accurate records of issues, resolutions, and user interactions
Provide clear, professional communication and guidance to users with varying levels of technical proficiency
Contribute to knowledge base articles and standard operating procedures as needed

Qualifications:

Approximately 2 years of experience in a help desk, technical support, or related IT support role
Demonstrated ability to troubleshoot hardware and software issues across multiple platforms
Experience supporting both Windows (PC) and macOS environments
Strong customer service skills with the ability to communicate technical information clearly and effectively
Familiarity with ticketing systems and incident management processes
Ability to prioritize tasks and manage multiple support requests in a fast-paced environment
This position may require the ability to obtain and maintain a Public Trust clearance or other government suitability determination

Education:

Associate’s Degree (AA/AS) in Information Technology, Computer Science, or a related field

Equivalent combination of education and relevant experience may be considered in lieu of a degree

Certification(s):

Industry-recognized certifications such as:

CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate
Apple Certified Support Professional (ACSP)

Compensation:

The compensation range for this position is $26 – $33 per hour. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.

Compensation Disclaimer:
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.

Location and Work Hours:

This position supports a hybrid work schedule and requires regular on-site presence in Washington D.C.

Employees will be expected to report on-site several days per week, with the specific schedule determined in coordination with their Supervisor. As such, candidates must reside within a reasonable commuting distance of Washington, D.C. This position is not eligible for full-time remote work or for candidates located outside of the local commuting area.

Standard working hours are based on a 40-hour work week, Monday through Friday. While some flexibility may be available, employees are generally expected to be available during core business hours of 9:00 AM – 3:00 PM ET.

When working remotely, employees must have access to a reliable internet connection and a suitable work environment that supports productivity and compliance with company policies.

This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor. All employees must adhere to the Company’s “Work from Home and Telework” policies and procedures as outlined in the Employee Handbook and must sign the Employee Handbook Acknowledgement prior to being authorized to work remotely.

Benefits and EEO:

At Ardent Eagle Solutions, we offer a comprehensive benefits package for our employees and their families. For employees covered under the Service Contract Act (SCA), we provide a Health & Welfare payment that can be used to purchase health benefits. SCA employees also have the option to enroll in our company-sponsored plans at full cost. All employees may take advantage of additional programs, including:

Matching 401(k) Plan
Continuing Education Assistance
Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

Apply Now

Refine Your Search

Internet User Experience jobs

Help Desk Specialist

IT Specialist (Tier 1)

IT Support Administrator

Mobile Applications Developer

QA Manager

Help Desk Call Center Representative

Junior Full Stack Developer

Customer Success Advocate

Technical Support Representative

Information Technology Operations Manager

Help Desk Support Engineer

Call Scripter (IT Dept)

Support Consultant

Member Support Associate

Support Analyst I (Remote)

AI Implementation Associate

Personalized Internet Assessor - Maltese (MT)

Customer Success Manager

Social Media Specialist: US

Technical Writer (Sequence)

I want to receive the latest job alert for Internet User Experience

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected