Top 193 Interviewer Jobs

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- Health savings account
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Quick Apply
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Bi-Lingual Virtual Interviewer (French and English)

illumifin -
Remote

Quick Apply

Job Details

Full-time
From $16 an hour
11 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Microsoft Word
French
Confidential information handling
Phone communication
Call center experience
Word embeddings
English
Windows
High school diploma or GED
Organizational skills

Full Job Description

The nation's leading administrator of long-term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.
illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases.

works with insurance companies, their applicants, claimants, agents, underwriters and claims departments in an effort to complete both telephonic and face-to-face assessments. The Customer Service Representative - Assessment Services role also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are seeking a schedule of Mon-Fri, 8a-4:30p or 8:30a-5p CST.

BI-LINGUAL CUSTOMER CARE PROFESSIONAL RESPONSIBILITIES

Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to:
Provide telephonic and onsite interview status information Schedule appointments for telephonic interviews **Collects and disseminates new or updated applicant or claimant information **Coordinates requests for reprints of telephonic and onsite interviews
Hot transfers applicants to complete telephonic interviews
Handles incoming calls from independent contracted nurses and agencies to assign, update status and collect missing information on underwriting and claims onsite assessments
Understands and works comfortably with all duties, processes and policies in the Engagement Services Call Center and Assessment Services departments· Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to:
a. Financial, personal, medical and/or health-history information
Utilizes multiple illumifin specific database platforms to input, access and follow-up on customer information and activity
Provides ongoing, compassionate and proactive customer support to all Engagement Services customers

Bilingual Customer Care Professional Minimum Qualifications

Must be able to speak French (Canadian Dialect)
High school diploma or GED required.
Strong written and verbal communication skills; is familiar with business and phone protocols.
Excellent organization and detail orientation skills with the ability to meet established deadlines.
Proficient with MS Windows environment, including MS Word.
Is reliable, trustworthy, and maintains appropriate organizational confidentiality.
Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment.

The base pay for this position is starting at $16/hour depending on experience and qualifications

illumifin is an Equal Opportunity Employer (EOE/AA) and participates in E-Verify. illumifin will not discriminate in its employment and employment-related decisions against any applicant or employee based on age, race, gender, creed, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Call center: 2 years (Preferred)

Language:

French (Canadian Dialect) (Preferred)

Work Location: Remote

Quick Apply

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