Top 164632 It/communications Associate Jobs

Technical Support Associate - PH
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Network Administrator - Jacksonville, IL
Quality Network Solutions —Jacksonville, IL
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IT Director
CITY OF PRATT —Pratt, KS
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NSEA Organizational Specialist
Nebraska State Education Association —Lincoln, NE
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11d
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Test Engineer
Schweitzer Engineering Laboratories, Inc. —Pullman, WA
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Safe Air Technology LLC —Baton Rouge, LA
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Principal Software & Platform Architect
DEXA - Drone Express —Dayton, OH
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Amtelco —McFarland, WI
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IT Network System Administrator
Lebanon Internal Medicine Associates —Lebanon, PA
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Test Engineer
Schweitzer Engineering Laboratories, Inc. —Lewiston, ID
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IT Technician – MSP Onsite & Help Desk
LDD Consulting, Inc. —Albuquerque, NM
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Xiente —Philadelphia, PA
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OxyChem Insurance Risk Manager
Oxychem —Dallas, TX
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ADA Coordinator - 504 Office of Disability Services
Monroe University —New Rochelle, NY
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- Full-time
- Background check
- 5 years
- Bachelor of Science
- Health insurance
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Quick Apply

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Technical Support Associate - PH

Compass Experience Labs -
Remote

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Job Details

Full-time

Qualifications

Mid-level
Communication skills

Full Job Description

MEET COMPASS

We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Role Expectations

Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Documents incidents and resolutions and provides updates to the knowledge base where applicable
Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.

Qualification

1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
Strong technical proficiency in hardware and networking
Good understanding of security best practices in a regulated business.
Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
Experience in POS troubleshooting is an edge, ALOHA experience is a plus
Exceptional English communication skills (written and spoken)

Technology Requirements

A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
All agents must have a working camera to be used during training sessions and 1:1 conversation.
Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
All agents will be required to install third-party software in order to run the screen capture module:
- Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
Download speed must be at least 25 MBPS with latency (RTT) of <200ms.
Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
RAM: 16 GB

Benefits:

A fully remote work environment
This is currently a full time position, offering competitive wages
Comprehensive training on our products and services.
Career development opportunities, including internal promotions.
A positive and growing work culture that values diversity and inclusivity.

If you possess a compassionate nature, thrive in a customer-centric role, and have a passion for assisting others, we encourage you to apply.

Quick Apply

Refine Your Search

It/communications Associate jobs

Technical Support Associate - PH

IT Specialist (Tier 1)

Copy of Associate Cybersecurity Analyst

IT and Compliance - Compliance Associate

Internal Communications Associate

Audiovisual Support Engineer

Network Administrator - Jacksonville, IL

IT Director

NSEA Organizational Specialist

Associate Analyst, Business License

Test Engineer

IT Business Systems

Principal Software & Platform Architect

C# Linux Back-End Developer

IT Network System Administrator

Test Engineer

IT Technician – MSP Onsite & Help Desk

Salesforce Data Management Specialist

OxyChem Insurance Risk Manager

ADA Coordinator - 504 Office of Disability Services

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