Top 3348 It Analyst Voice Jobs

Help Desk Analyst
Jackson Lewis —Orange County, CA
- $26.70 - $33.40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Analyst - Mortgage Complaints & UDAAP Testing
Treliant LLC —Remote
- $25 - $75 an hour
- Microsoft Word
- Microsoft Excel
- 5 years
- Health insurance
- 401(k)
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Informatics Analyst II - OIT
Emory University —Atlanta, GA
- Full-time
- Remote
- HIPAA
- Mid-level
- 3 years
Internal Controls Analyst
Treliant LLC —Remote
- $25 - $75 an hour
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
Analyst, IT Support
Ocean Network Express —Lombard, IL
- $50,000 - $65,000 a year
- On call
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Murex Data Management Business Analyst
Treliant LLC —New York, NY
- $60 - $90 an hour
- Hybrid work
- Microsoft Excel
- Mid-level
- Java
- Health insurance
- 401(k)
Application Support Analyst II
Jack Henry —Charlotte, NC
- Full-time
- Remote
- Mid-level
- Travel
- Organizational skills
11d
Business Analyst - OEMS
Clearwater Analytics, LLC —Chicago, IL
- $85,000 - $120,000 a year
- Full-time
- Research
- Mid-level
- Finance
- Disability insurance
- Health insurance
Quick Apply
10d
AWS Assurance Analyst, AWS Security Assurance
Amazon.com Services LLC —Herndon, VA
- $59,900 - $104,900 a year
- Full-time
- Mid-level
- AWS
- Bachelor's degree
- AD&D insurance
- Health insurance
Weather & Climatology Analyst, Global Security Intelligence
Amazon.com Services LLC —Herndon, VA
- $88,300 - $154,500 a year
- Full-time
- Mid-level
- Office
- Communication skills
- AD&D insurance
- Health insurance
Consumer Insights Analyst
Unleashed Brands —Bedford, TX
- Mid-level
- Analysis skills
- Marketing
- Paid parental leave
- Health savings account
Quick Apply
AML/KYC/Sanctions Analyst
Treliant LLC —Tampa, FL
- $20 - $25 an hour
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Cybersecurity Analyst
Davis Wright Tremaine LLP —Remote
- $108,000 - $144,000 a year
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
- Commuter assistance
- Health savings account
Business Systems Analyst
Epsilon —Chicago, IL
- $63,600 - $118,000 a year
- Email
- Hybrid work
- Mid-level
- Analysis skills
- Product management
- Commuter assistance
- Paid holidays
CRIME ANALYST I
Department of Justice —Sacramento County, CA
- $3,984 - $6,236 a month
- Full-time
- Hybrid work
- Background check
- Writing skills
- Office
11d
Snowbird IT Business Analyst
POWDR —Snowbird, UT
- Online Application
- Background check
- Mid-level
- SQL
- Health insurance
- Dental insurance
4d
IT Service Delivery Analyst
Fairview Health Services —Minneapolis, MN
- $74,006.40 - $104,499.20 a year
- On call
- 5 years
- Mid-level
- Bachelor's degree
9d
Application Support Analyst II
Jack Henry & Associates —Allen, TX
- Full-time
- Remote
- Mid-level
- Travel
- Organizational skills
11d
AI Implementation Quality Analyst
Granicus —Remote
- $80,000 - $105,700 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
- Paid parental leave
- Health savings account

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Help Desk Analyst

Jackson Lewis -
Orange County, CA

Apply Now

Job Details

Full-time
$26.70 - $33.40 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Phone communication
IT service management
Incident management software
Microsoft Exchange
Windows
Incident management operations support
Customer support ticket management
Desktop applications
macOS
Technical Proficiency
Ticketing system technical support

Full Job Description

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee.

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”.

The Firm is seeking an independent, detail oriented individual to provide end-user desktop and telecommunications hardware and software support. The individual will provide telephone support to users and perform desk-side support as needed and directed. The Analyst will provide excellent customer service with the objective to provide immediate solutions for end user issues and requests.

Essential Functions

Provide exceptional customer service.
Provide phone support while maintaining a phone availability status of 85% or higher.

Provide high level application, desktop, and telecom software and hardware support with the expectation of immediate solutions for end user issues.
Document end user issues/requests utilizing the IT Service Desk service management application.
Provide end-user hardware, software, and telecommunications desk-side system support.
Work in conjunction with entire support staff in the successful completion of all Service Desk related projects.
Work toward team standards in relation to the current Service Level Objectives.
Provide identification/resolution for IT Infrastructure and desktop issues.
Furnish reports, information and/or documentation as directed by management.
Retain ownership of all issues/requests assigned until closure with end user agreement.
Assist with execution of all desktop system and voice related moves, adds, changes, and upgrades.
Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.
Participate in department initiatives and represent the department as a member of the technical staff. Keep abreast of technologies in the Desktop and Telecommunications environment by attending seminars and other educational opportunities as required.
Computer imaging as needed and directed by IT.
Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.
Perform additional tasks as directed by management.

Qualifications/Skills Required

At least 2 years of Service Desk experience.
Excellent knowledge of MS Windows operating systems.
Excellent knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Exchange.
PC hardware proficiency (Intel/Mac/HP).
Experience with macOS is a plus.
General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.
Excellent customer service skills, including verbal and written communication skills; as well as telephone, interpersonal, analytical and organizational skills.
Team player, creative, innovative, flexible & enthusiastic.
Ability to work independently on special assignments.
Law firm experience a plus.

Educational Requirements

Associates Degree or equivalent work experience of 2 to 4 years required.

#LI KM

For California, the expected salary range for this position is between $26.70 and $33.40. The actual compensation will be determined based on experience and other factors permitted by law.

Jackson Lewis offers a competitive benefits package that includes: · Medical, dental, vision, life and disability insurance · 401(k) Retirement Plan · Flexible Spending and Health Savings Account · Firm-paid holidays, vacation and sick time · Employee assistance program and other firm benefits.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

Apply Now

Refine Your Search

It Analyst Voice jobs

Help Desk Analyst

Analyst - Mortgage Complaints & UDAAP Testing

Level 1 Analyst IT Help Desk

Informatics Analyst II - OIT

Internal Controls Analyst

Analyst, IT Support

Murex Data Management Business Analyst

Application Support Analyst II

Business Analyst - OEMS

AWS Assurance Analyst, AWS Security Assurance

Weather & Climatology Analyst, Global Security Intelligence

Consumer Insights Analyst

AML/KYC/Sanctions Analyst

Cybersecurity Analyst

Business Systems Analyst

CRIME ANALYST I

Snowbird IT Business Analyst

IT Service Delivery Analyst

Application Support Analyst II

AI Implementation Quality Analyst

I want to receive the latest job alert for It Analyst Voice

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