Top 3369 It Applications Support Jobs

Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)
Govcio LLC —Remote
- $45,000 - $47,500 a year
- Full-time
- Remote
- Military
- Windows
- High school diploma or GED
9d
Field Service Engineer
TeamLogic IT —Wilmington, NC
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Workstation Specialist
AKZAC Global —Harrisburg, PA
- $22 - $23 an hour
- Temporary
- Background check
- Construction site
- 5 years
Quick Apply
2h
Entry Level Application Systems Support Technician - In Office
Speed Commerce —Louisiana, MO
- From $15.50 an hour
- Nights as needed
- Office
- Databases
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Senior Business Analyst
Genesis Capital LLC —Sherman Oaks, CA
- $120,000 - $160,000 a year
- Full-time
- Office
- Bachelor's degree
- Team management
- Health savings account
- AD&D insurance
Quick Apply
Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
Director, Applications Development (ERAS)
Association of American Medical Colleges —Washington, DC
- $186,745 - $219,700 a year
- Full-time
- Computer Science
- Bachelor of Science
- AWS
- Paid parental leave
- Paid holidays
IT Support & Applications Specialist II
Alerus Financial —Rochester, MN
- $25 - $30 an hour
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
SYSTEMS & APPLICATIONS SUPPORT SPECIALIST
Center for Integrated Family and Health Services —Covina, CA
- $25 - $32 an hour
- Full-time
- Microsoft Excel
- Addiction Medicine
- Adults
- Health insurance
- Dental insurance
Quick Apply
Business Analyst II
Ellwood Group, Inc. —Irvine, PA
- Computer science
- Computer Science
- 5 years
Quick Apply
Field Service Engineer
TeamLogic IT —Wilmington, NC
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Computer Support Specialist
Global Data Consultants —Beloit, WI
- CAD
- Mid-level
- Windows
- Opportunities for advancement
IT Support Specialist – Managed Services
McDonough Telephone Cooperative —Colchester, IL
- $30.25 - $35.55 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
Clinical Application Specialist - Echo (PRN: Minimum 2 days/wk)
ImaCor, Inc. —Austin, TX
- Up to $75 an hour
- Contract
- Background check
- Inpatient
- Mid-level
- Flexible schedule
Quick Apply
API Product Manager
Association of American Medical Colleges —Washington, DC
- $115,855 - $136,300 a year
- Full-time
- Bachelor's degree
- Product management
- Children
- Paid parental leave
- Paid holidays
Campus Technician (Information Technology)
UEI College/SAGE Albuquerque —Albuquerque, NM
- $24 - $26 an hour
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Inventory management
- Health savings account
- Health insurance
Quick Apply
3d
Application Support Specialist
Frazier Industrial Company —Long Valley, NJ
- $75,000 - $80,000 a year
- Full-time
- Oracle
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Senior Trainer – Large-Scale Implementation SaaS Application - Public Sector
E.K. Associates —Los Angeles, CA
- $80,000 a year
- Full-time
- Hybrid work
- Background check
- English
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Application Support Analyst
VDART TECHNOLOGIES PRIVATE LIMITED —Bridgewater, NJ
- $33 - $35 an hour
- Contract
- Computer Science
- Software troubleshooting
- Customer service
Quick Apply
3h
IT Onsite Technician
Hemmersbach Nordamerika —Kankakee, IL
- $43,680 - $52,000 a year
- Full-time
- Mid-level
- Windows
- In-person
- Disability insurance
- Health insurance
Quick Apply

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Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)

Govcio LLC -
Remote

Apply Now

Job Details

Full-time
$45,000 - $47,500 a year
9 days ago

Qualifications

Confidential information handling
Smartphone (troubleshooting support)
iOS
Windows
High school diploma or GED
Video conferencing software
Customer support ticket management
Video conferencing systems operation
Ticketing system technical support
Mobile devices

Full Job Description

Overview:

GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions.

Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner.

This position is fully remote located within the continental United States. If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office.

Shifts (Eastern Time)

Time

Days

8:00 am-4:30 pm ET

Mon - Fri

Responsibilities:

Provide professional and timely technical support via phone, chat, and ticketing system.
Support initial mobile device setup, login credentials, application configuration, and user navigation.
Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards.
Use probing questions and active listening to understand customer issues and provide tailored guidance.
Escalate issues appropriately while maintaining ownership through resolution.
Provide clear and reassuring guidance to end users while diagnosing and resolving issues.
Communicate complex technical concepts in clear, user-friendly language.
Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT).
Stay composed and professional in high-stress situations; focus on delivering a positive user experience.
Proactively alert leadership to any emerging issues or trends that may impact service delivery.
Collaborate with peers and leadership in a team-driven environment to continuously improve service quality.
Remain composed and focused on customer satisfaction while troubleshooting and resolving issues.
Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential.
Embrace a team-oriented approach!

WHAT YOU’LL BE DOING

As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own.

Answer incoming customer calls into the Tier 1 Help Desk
Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements
Ask probing questions, listen, and record data capture details and actions performed in all customer tickets
Ensure problem ownership, escalate issues through proper channels
Provide reassurance to end users when delivering solutions and diagnosing issues
Advise management of potential risks that may have impact on customer base and operating environment
Promote end-user satisfaction in adherence to established performance metrics

Qualifications:

Required Skills and Experience:

High school diploma required; Associate's or Bachelor's degree preferred.
Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience).
Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms.
Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).
Excellent customer service and communication skills (verbal and written).
Ability to handle confidential information (PHI/PII) with discretion and integrity.
Demonstrated reliability, punctuality, and consistent attendance.
Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge.

Clearance Requirement:

Must be able to obtain and maintain a Public Trust Security Clearance.
U.S. citizenship required.

Preferred Skills and Experience:

Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification.
Experience supporting Cisco videoconferencing systems or mobile network troubleshooting.
Knowledge of medical terminology or prior experience in healthcare IT support.
Prior military service and/or experience working with or supporting the military and veteran community

Posted Salary Range: USD $45,000.00 - USD $47,500.00 /Yr.

Apply Now

Refine Your Search

It Applications Support jobs

Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)

Field Service Engineer

Workstation Specialist

Entry Level Application Systems Support Technician - In Office

Senior Business Analyst

Experienced Technical Support Analyst

Director, Applications Development (ERAS)

IT Support & Applications Specialist II

SYSTEMS & APPLICATIONS SUPPORT SPECIALIST

Business Analyst II

Field Service Engineer

Computer Support Specialist

IT Support Specialist – Managed Services

Clinical Application Specialist - Echo (PRN: Minimum 2 days/wk)

API Product Manager

Campus Technician (Information Technology)

Application Support Specialist

Senior Trainer – Large-Scale Implementation SaaS Application - Public Sector

Application Support Analyst

IT Onsite Technician

I want to receive the latest job alert for It Applications Support

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