Top 16944 It Computer Tech Jobs

IT Service Desk Agent
SCHLUTER SYSTEMS L.P. —Northlake, TX
- Full-time
- English
- Mid-level
- Office
- Wellness program
- Paid holidays
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IT Help Desk Technician
iVenture Solutions —Jacksonville, FL
- $37,000 - $50,000 a year
- Full-time
- Hybrid work
- Windows
- Driver's License
- Bachelor's degree
- Paid training
- Mileage reimbursement
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IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
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IT Helpdesk Technician
Helpt —Remote
- From $18 an hour
- Weekends as needed
- Remote
- Windows
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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IT Support Technician - (REMOTE)
eXp World Holdings —Remote
- Remote
- Google Workspace
- Computer Science
- Bachelor of Science
- Wellness program
- Paid parental leave
Service Technician I - IT Help Desk
VytlOne —Remote
- $25 - $27 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Disability insurance
13d
IT Support Computer Field Service Tech
Realm Technologies LLC —Horseheads, NY
- $50 - $300 a day
- Part-time
- Pass drug screening
- Residential
- Driving
- On-the-job training
- Flexible schedule
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Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)
Govcio LLC —Remote
- $45,000 - $47,500 a year
- Full-time
- Remote
- Military
- Windows
- High school diploma or GED
10d
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
13d
Level 1 IT Technician
SDG Corporation —Remote
- Full-time
- Remote
- Windows
- High school diploma or GED
- Organizational skills
Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Tier 3 IT Support Technician
Bedrock Technology —Jessup, PA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Office
- Paid holidays
- Health insurance
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IT Technician – MSP Onsite & Help Desk
LDD Consulting, Inc. —Albuquerque, NM
- From $20.42 an hour
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
- Dental insurance
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13d
Tech Support
INFINITY MASSAGE CHAIRS —Seabrook, NH
- $15 - $20 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Profit sharing
- Health savings account
Quick Apply
Technical Support Agent
Essintial Enterprise Solutions LLC —Camp Hill, PA
- $21 - $23 an hour
- Travel
- POS
- Senior level
Quick Apply
Field Service Engineer
TeamLogic IT —Wilmington, NC
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Customer Technical Support Advisor - Hanover Park, Bilingual Spanish
Corston Architectural Detail —Hanover Park, IL
- $40,000 - $50,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
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Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
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Technical Support Representative
Spaceman USA —Loveland, CO
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
IT Support Specialist - Level One and Level Two openings available
New Orleans Integrated Technologies —New Orleans, LA
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply

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IT Service Desk Agent

SCHLUTER SYSTEMS L.P. -
Northlake, TX

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Job Details

Full-time

Benefits

Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Mobile device support
Employee relationship building
English
Desktop (troubleshooting support)
Desktop administration
Ticketing system technical support
Mobile devices

Full Job Description

Description:

As part of a global IT Team, the IT Service Desk Agent acts as the single point of contact for end users, applying customer service and technical skills to document, manage and fulfill user requests. This position plays a key role in supporting the IT team in exceeding business expectations while providing support across a wide range of IT services. In addition to gathering information through user conversation the Service Desk Agent applies a close attention to detail while documenting, scoping, and prioritizing tasks prior to escalation to further lines of support. Additional responsibilities of this role include configuring and deploying assets, managing IT inventory, deploying software to workstations, providing remote and deskside support, and maintaining a knowledge base with the support of their team.

Primary Responsibilities

Act as the primary point of contact for end users and first response for IT service operation issues and requests.
Prioritize and escalate issues based on urgency and business impact.
Deliver professional support with a customer-focused approach
Maintain an acceptable first call resolution rate and minimize downtime & disruptions for end users
Support IT service operation governance through ticket ownership.
Develop and maintain a knowledge base and deliver relevant training.
Advocate for and support ITSM processes and procedures.
Adhere to IT security policies and guidelines
Contribute to continual improvement activities by providing feedback and required support.
Maintain an accurate IT asset inventory. Register, track and manage IT assets
Promote best practice and security awareness.
Triage requests for type, severity, and appropriate support team.
Provide 1st level support for service operation tickets.
Procure and manage local IT assets. Provide consistent communication regarding ticket status to end users.
Provision, deploy, and exchange end points in local environment

Requirements:

Associate degree (preferred)
Basic ITIL Certification a plus
1 year minimum experience supporting desktops, applications and mobile device

Broad knowledge of the IT service features of the portfolio and their use in the company
Ability to adhere to processes, policies, and procedures.
Experience with basic technical administration of IT Technologies Experience working in a support focused environment.
Strong time management for balancing multiple tickets and prioritizing urgent tasks.
Ability to listen actively and explain technical topics in an easy-to-understand way
Fluent in the English language (both written and spoken).
Team and solution oriented.
An effective collaborator and contributor.
Self-motivated and able to take initiative.
Able to establish and maintain positive working relationships and customer support.
Able to prioritize and handle multiple tasks simultaneously.

COMPANY BENEFITS

Paid Weekly
Guaranteed Bi-Annual Bonuses
Generous PTO
10 Paid Holidays
Wellness Program (Earn up to an additional $600. Annually)
Medical, Dental, Vision, STD, LTD
Flexible Spending Account
Company Paid Life Insurance
401K / Company Match
Annual Performance Review
Employee Referral Program

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG, and want to be part of what makes our products- extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.

"Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder

Come be a part of a Growing Company and help us paint the town ORANGE!!!

#SSIND

Quick Apply

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It Computer Tech jobs

IT Service Desk Agent

IT Help Desk Technician

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Service Technician I - IT Help Desk

IT Support Computer Field Service Tech

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IT Specialist (Tier 1)

Level 1 IT Technician

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Tier 3 IT Support Technician

IT Technician – MSP Onsite & Help Desk

Tech Support

Technical Support Agent

Field Service Engineer

Customer Technical Support Advisor - Hanover Park, Bilingual Spanish

Senior IT Support Engineer

Technical Support Representative

IT Support Specialist - Level One and Level Two openings available

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