Top 20332 It Internet Technology Jobs

Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Technical Support Associate - PH
Compass Experience Labs —Remote
- Full-time
- Remote
- Mid-level
- Communication skills
Quick Apply
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
IT Support Technician
L7 Solutions —Fort Lauderdale, FL
- $42,500 - $55,000 a year
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Mileage reimbursement
- Disability insurance
Quick Apply
Junior IT specialist
Inexpanse —Horsham, PA
- Part-time
- English
- Research
- Windows
Part Time Library Support Information Technology (IT) Technician
Outsource IT Solutions Group —Des Plaines, IL
- $15.00 - $17.50 an hour
- Part-time
- Background check
- Office
- Windows
- Flexible schedule
Quick Apply
12d
IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
IT Security Administrator
Bitwarden —Remote
- $115,000 - $145,000 a year
- Remote
- HIPAA
- Mid-level
- Communication skills
Quick Apply
IT Helpdesk Technician
Golden Hippo —Los Angeles, CA
- $26.35 - $35.14 an hour
- Weekends as needed
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Tier 1 Support Specialist - US Remote
PerfectServe —Remote
- $19 an hour
- Weekends as needed
- Remote
- English
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
5d
DeskTop IT Technician
KDM —Cincinnati, OH
- Mid-level
- Windows
- 3 years
Quick Apply
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
IT Inventory Control Specialist
Safe Horizon, Inc. —New York, NY
- $34.06 - $37.36 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Quick Apply
Desktop Engineer
Progent Corporation —Remote
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
10d
Data Analytics
NPower Michigan —Detroit, MI
- $55,000 - $75,000 a year
- Temporary
- Hybrid work
- Computer literacy
- High school diploma or GED
- US work authorization
Quick Apply
Network Engineer
Syntiro Networks, Inc —Remote
- $30 - $60 an hour
- Full-time
- Remote
- Heavy lifting
- Mid-level
- Analysis skills
- Flexible schedule
Quick Apply
9d
Computer & Information Systems Specialist - Freelance AI Trainer Project
Meridial —Remote
- $6 - $65 an hour
- Remote
- Computer Science
- System design
- Mid-level
IT Technician
Trapp Family Lodge —Stowe, VT
- $20 an hour
- Part-time
- Mid-level
- Windows
- Cleaning
Quick Apply
Director of IT (Information Technology)
Hello Innovation —Detroit, MI
- Full-time
- 5 years
- Senior level
- Paid holidays
- Health insurance
Quick Apply

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Help Desk Specialist

Ardent Eagle Solutions -
Washington, DC

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Job Details

Full-time
$26 - $33 an hour

Benefits

Paid time off
Work from home
401(k) matching

Qualifications

Incident management software
Windows
Computer hardware
Desktop (troubleshooting support)
macOS
Desktop administration
Ticketing system technical support

Full Job Description

Overview:

The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards.

This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments.

Background:

Ardent Eagle Solutions (AES) is seeking a Help Desk Specialist to support a Department of Commerce (DOC) program. This role serves as a critical front-line resource responsible for delivering high-quality technical support to end users across a dynamic, mission-driven environment.

Responsibilities:

Serve as the primary point of contact for end-user technical support via phone, email, web portals, and in-person interactions
Provide troubleshooting and resolution support for:
- Email systems and account access
- Network directories and user permissions
- Computer operating systems (Windows and macOS)
- Standard desktop applications (e.g., Microsoft Office Suite)
- Applications developed or deployed under the contract
Diagnose and resolve hardware and software issues, including desktops, laptops, and peripheral devices
Support and troubleshoot printer and connectivity issues
Document, track, and manage incidents and service requests using a ticketing system
Escalate complex or unresolved issues to appropriate technical teams, ensuring proper follow-through
Maintain accurate records of issues, resolutions, and user interactions
Provide clear, professional communication and guidance to users with varying levels of technical proficiency
Contribute to knowledge base articles and standard operating procedures as needed

Qualifications:

Approximately 2 years of experience in a help desk, technical support, or related IT support role
Demonstrated ability to troubleshoot hardware and software issues across multiple platforms
Experience supporting both Windows (PC) and macOS environments
Strong customer service skills with the ability to communicate technical information clearly and effectively
Familiarity with ticketing systems and incident management processes
Ability to prioritize tasks and manage multiple support requests in a fast-paced environment
This position may require the ability to obtain and maintain a Public Trust clearance or other government suitability determination

Education:

Associate’s Degree (AA/AS) in Information Technology, Computer Science, or a related field

Equivalent combination of education and relevant experience may be considered in lieu of a degree

Certification(s):

Industry-recognized certifications such as:

CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate
Apple Certified Support Professional (ACSP)

Compensation:

The compensation range for this position is $26 – $33 per hour. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.

Compensation Disclaimer:
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.

Location and Work Hours:

This position supports a hybrid work schedule and requires regular on-site presence in Washington D.C.

Employees will be expected to report on-site several days per week, with the specific schedule determined in coordination with their Supervisor. As such, candidates must reside within a reasonable commuting distance of Washington, D.C. This position is not eligible for full-time remote work or for candidates located outside of the local commuting area.

Standard working hours are based on a 40-hour work week, Monday through Friday. While some flexibility may be available, employees are generally expected to be available during core business hours of 9:00 AM – 3:00 PM ET.

When working remotely, employees must have access to a reliable internet connection and a suitable work environment that supports productivity and compliance with company policies.

This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor. All employees must adhere to the Company’s “Work from Home and Telework” policies and procedures as outlined in the Employee Handbook and must sign the Employee Handbook Acknowledgement prior to being authorized to work remotely.

Benefits and EEO:

At Ardent Eagle Solutions, we offer a comprehensive benefits package for our employees and their families. For employees covered under the Service Contract Act (SCA), we provide a Health & Welfare payment that can be used to purchase health benefits. SCA employees also have the option to enroll in our company-sponsored plans at full cost. All employees may take advantage of additional programs, including:

Matching 401(k) Plan
Continuing Education Assistance
Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

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