Top 102 It Manager Jobs in Philadelphia, PA

Operations Manager - VoIP Communications Company
Axxess Networks —Blue Bell, PA
- $85,000 - $100,000 a year
- Full-time
- 3 years
- Supervising experience
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Senior Global Network Manager /Collaboration Technologies-
Liberty Personnel Services, Inc, LP86396 —Philadelphia, PA
- Email
- Computer science
- Computer Science
- Master's degree
Quick Apply
STEM Coordinator 26-27 SY
Alliance for Progress Charter School —Philadelphia, PA
- $50,000 - $70,000 a year
- Full-time
- School experience
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT Network Technican Supervisor
Experis —Philadelphia, PA
- $70,964 - $88,706 a year
- Contract
- Microsoft Excel
- Writing skills
- Mid-level
Quick Apply
11d
IT Help Desk Manager
Arcadia University —Glenside, PA
- Full-time
- Background check
- Classroom
- Google Workspace
- Tuition reimbursement
- Retirement plan
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IT Manager
Mental Health Partnerships —Philadelphia, PA
- $75,000 - $85,000 a year
- Overtime
- Hybrid work
- Google Workspace
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply
IT Manager
HBKS Wealth Advisors —Conshohocken, PA
- Full-time
- Maintenance
- Mid-level
- Microsoft Office
- Profit sharing
- Paid holidays
Quick Apply
Assistant Manager of Operations – CLAS IT
Villanova University —Villanova, PA
- $71,700 - $89,600 a year
- Full-time
- Mid-level
- Office
- Windows
- Tuition reimbursement
11d
IT Manager - Workforce & Operational Systems
Subaru of America —Camden, NJ
- $125,800 - $135,000 a year
- Full-time
- Hybrid work
- Oracle
- Bachelor of Science
- System design
- Profit sharing
- Health insurance
IT Manager, Ops Tech Solutions (OTS)
Amazon.com Services LLC —West Deptford, NJ
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Senior Manager, IT Support Services - Penn Dental Medicine
University of Pennsylvania —Philadelphia, PA
- $100,000 - $105,000 a year
- Full-time
- Background check
- Research
- Office
- Health insurance
- Dental insurance
Manager, IT
NFI Industries —Camden, NJ
- $128,827.14 - $171,769.52 a year
- Full-time
- Azure
- 5 years
- Bachelor of Science
- Wellness program
- Paid parental leave
Director, IT-MIS
PHILABUNDANCE —Philadelphia, PA
- $125,000 a year
- Extended hours
- 7 years
- Computer Science
- PMP
Quick Apply
Sr. Manager, Corporate Technology Services
AMETEK, Inc. —Berwyn, PA
- $140,000 - $180,000 a year
- Microsoft Outlook
- Computer Science
- Office
11d
IT Security Manager
Angeion Group LLC —Philadelphia, PA
- $115,000 - $125,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Manager Applications Support
Elwyn —Elwyn, PA
- Computer Science
- 3 years
- SQL
- Paid training
- Health insurance
Quick Apply
11d
Director of Information Technology
Project Home —Philadelphia, PA
- $118,695 a year
- Full-time
- 5 years
- Master's degree
- Administrative experience
- Paid parental leave
- Disability insurance
Quick Apply
IT Technical Support Supervisor
Rhoads Industries, Inc. —Philadelphia, PA
- Weekends as needed
- Background check
- Computer science
- Computer Science
- Paid time off
- 401(k) matching
Quick Apply
IT Manager-Fire
City of Philadelphia —Philadelphia, PA
- $80,000 - $90,255 a year
- Email
- Computer Science
- 5 years
- HIPAA
- Wellness program
- Paid holidays
Quick Apply
Sr IT Development Mgr (US)
TD Bank —Mount Laurel, NJ
- $123,680 - $200,200 a year
- Full-time
- Basic math
- Office
- 8 years
- Health insurance
- Paid time off
1d

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It Manager jobs near Philadelphia, PA

Operations Manager - VoIP Communications Company

Axxess Networks
Blue Bell, PA

Quick Apply

Job Details

Full-time
$85,000 - $100,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Life insurance

Qualifications

Operational analysis
Teamwork
Operational management
Team development
Data analytics
Budgeting

Full Job Description

Position Summary

The Operations Manager is responsible for overseeing the daily operational functions of a VoIP communications company, ensuring the efficient delivery, implementation, support, and maintenance of voice, data, UCaaS, CCaaS, SIP, and networking services. This role manages operational staff, drives process improvements, maintains service quality standards, and ensures customer satisfaction while supporting company growth objectives.

Essential Duties and Responsibilities

Operational Management

Oversee day-to-day operations of service delivery, provisioning, installations, and customer support.

Manage operational workflows for VoIP, UCaaS, CCaaS, SIP trunking, internet connectivity, and networking services.

Ensure timely completion of customer implementations, moves, adds, changes, and disconnects.

Monitor operational KPIs and service performance metrics.

Develop and implement policies, procedures, and best practices to improve efficiency.

Team Leadership

Manage and mentor Operations Coordinators, Provisioning Specialists, Engineers, and Technical Support personnel.

Conduct performance reviews and establish employee development plans.

Schedule workloads and allocate resources to meet customer and business demands.

Foster a culture of accountability, collaboration, and continuous improvement.

Customer Service & Vendor Relations

Serve as an escalation point for operational and service-related issues.

Work closely with customers to ensure successful service delivery and issue resolution.

Coordinate with carriers, vendors, and technology partners regarding installations, outages, and service delivery.

Maintain strong relationships with key suppliers and service providers.

Process Improvement & Compliance

Identify opportunities to streamline workflows and improve operational performance.

Ensure compliance with company policies, regulatory requirements, and industry standards.

Maintain accurate operational records and documentation.

Participate in audits and operational reviews.

Project Management

Lead operational projects including system upgrades, migrations, and process improvements.

Coordinate cross-functional initiatives involving sales, engineering, IT, and customer support teams.

Track project timelines, budgets, and deliverables.

Reporting & Analytics

Prepare operational reports and dashboards for executive leadership.

Analyze service metrics, ticket trends, implementation timelines, and customer satisfaction scores.

Recommend operational improvements based on data analysis

Education

Bachelor's degree in Business Administration, Telecommunications, Information Technology, or related field preferred.

Equivalent combination of education and experience may be considered.

Experience

5+ years of operations management experience within telecommunications, VoIP, UCaaS, MSP, or technology services.

3+ years of supervisory or management experience.

Experience managing service delivery, provisioning, and customer support operations.

Technical Knowledge

Strong understanding of:

VoIP technologies

SIP Trunking

Hosted PBX platforms

UCaaS solutions

CCaaS solutions

Network infrastructure

Internet connectivity services

Telecom provisioning processes

Number porting procedures

Skills & Abilities

Excellent leadership and team management skills.

Strong organizational and project management abilities.

Exceptional problem-solving and decision-making skills.

Ability to manage multiple priorities in a fast-paced environment.

Strong written and verbal communication skills.

Proficiency with CRM, ticketing, and project management systems.

Advanced Microsoft Office skills, particularly Excel.

Preferred Qualifications

Experience with telecom platforms such as:

BroadSoft/BroadWorks

RingCentral

Zoom Phone

Microsoft Teams Voice

8x8

NetSapiens

PMP or project management certification.

ITIL certification.

Telecom industry certifications.

Key Performance Indicators (KPIs)

Customer implementation timelines

Service delivery accuracy

Ticket resolution times

Customer satisfaction scores

Operational efficiency metrics

Team productivity and utilization

Number port completion rates

SLA compliance

Vendor performance management

Physical Requirements

Ability to sit, stand, and work at a computer for extended periods.

Occasional travel to customer locations, company offices, and industry events.

Ability to lift up to 25 pounds occasionally.

Pay: $85,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

It Manager jobs in Philadelphia, PA

Operations Manager - VoIP Communications Company

Senior Global Network Manager /Collaboration Technologies-

STEM Coordinator 26-27 SY

IT Network Technican Supervisor

IT Help Desk Manager

IT Manager

IT Manager

Assistant Manager of Operations – CLAS IT

IT Manager - Workforce & Operational Systems

IT Manager, Ops Tech Solutions (OTS)

Senior Manager, IT Support Services - Penn Dental Medicine

Manager, IT

Director, IT-MIS

Sr. Manager, Corporate Technology Services

IT Security Manager

Manager Applications Support

Director of Information Technology

IT Technical Support Supervisor

IT Manager-Fire

Sr IT Development Mgr (US)

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