Top 199 It Project Manager Jobs in Raleigh, NC

ZVA AI Implementation Project Manager
Technical Source —Raleigh, NC
- Remote
- Mid-level
- Communication skills
Quick Apply
Technical Project Manager
QCS Staffing —North Carolina
- Contract
- Computer Science
- Engineering
- Mid-level
IT Project Manager
Fidelity Investments —Durham, NC
- Full-time
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
13d
IT Project Manager I - EHRA
State of North Carolina - Department of Information Technology —Wake County, NC
- Up to $95,500 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- 3 years
13d
IT Project Manager
Intellibee —Raleigh, NC
- Writing skills
- Microsoft Office
- Analysis skills
IT Project Manager
Diversified Services Network, Inc. —Cary, NC
- $100,000 - $107,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
10d
IT Project Coordinator
UBEO, LLC —Raleigh, NC
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Health savings account
- AD&D insurance
Project Manager - Servicenow ITSM (IT Healthcare)
CEDENT —Raleigh, NC
- Contract
- 5 years
- HIPAA
- Master's degree
IT Senior Project Manager, Program / Project Management
Xerox —Cary, NC
- $90,240 - $180,480 a year
- Full-time
- 5 years
- Bachelor's degree
- Continuous improvement
3d
Finance IT Project Specialist
Siemens Healthineers —Cary, NC
- $107,060 - $147,213 a year
- Email
- Mid-level
- IT
- In-person
- Disability insurance
- Health insurance
Technical Project Manager - REMOTE
Lenovo —Morrisville, NC
- $152,000 - $192,000 a year
- Full-time
- Computer Science
- Office
- 8 years
Senior IT Technical Project Manager
Hitachi —Raleigh, NC
- Full-time
- 5 years
- Microsoft Office
- Senior level
- Opportunities for advancement
IT Project Manager III
Labcorp —Durham, NC
- Full-time
- Hybrid work
- Computer Science
- Office
- Master's degree
- Employee stock purchase plan
- Disability insurance
7d
Senior IT Technical Project Manager
Hitachi Rail —Raleigh, NC
- Full-time
- 5 years
- Microsoft Office
- Senior level
- Opportunities for advancement
15h
NC DHHS IT Project Manager
Omega Solutions Inc —Raleigh, NC
- Full-time
- Hybrid work
- Writing skills
- Organizational skills
- Agile
- Work from home
Quick Apply
2d
IT & Automation Project Manager I
Novo Nordisk —Clayton, NC
- Microsoft Word
- Microsoft Excel
- Computer Science
- Paid holidays
- Disability insurance
7d
Enterprise Project Manager
MaintainX —Raleigh, NC
- Full-time
- 7 years
- Bachelor of Science
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
8d
Lead IT Delivery Manager
Marsh —Cary, NC
- Full-time
- Hybrid work
- Microsoft Word
- Office
- 8 years
Project Program Management Senior Manager
CVS Health —Raleigh, NC
- $67,900 - $182,549 a year
- Full-time
- HIPAA
- Bachelor's degree
- Fair chance
- Health insurance
- Dental insurance
1d
JDE ERP IT Project Manager (Remote EST, CST, MST ONLY)
Cornerstone Building Brands —Cary, NC
- Full-time
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply

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It Project Manager jobs near Raleigh, NC

ZVA AI Implementation Project Manager

Technical Source -
Raleigh, NC

Quick Apply

Job Details

Qualifications

Customer communication
Customer relationship building
Project documentation
Communication platforms
Managing clients in a customer support role
Issue tracking
Customer engagement
Collaborative technology platforms
Leading team collaboration initiatives
Customer support
Managing projects
Telephone systems
CRM system proficiency
Risk & issue management
Escalation handling
Cross-functional team management
Project stakeholder communication
Cross-functional communication
Progress tracking (project management tasks)
Client interaction via phone calls

Full Job Description

Job Title: CCaaS AI Implementation Project Manager
Team: Customer Experience / CCaaS & AI Deployments
Level: Mid-Level
Openings: 3

About the Company

We are a global leader in unified communications and customer experience solutions. Our platform powers video, voice, chat, and contact center capabilities for organizations of all sizes, helping them connect teams, engage customers, and deliver modern, AI-driven experiences across channels.

Our customer experience and CCaaS (Contact Center as a Service) offerings include AI-powered virtual agents and automation that help organizations streamline and improve customer interactions across phone, voice, and digital channels.

Role Summary

We are hiring three Mid-Level CCaaS AI Implementation Project Managers to support deployment projects for mid-market clients. These roles mirror the scope of our existing implementation project managers but are not senior program manager positions.

The emphasis is on customer-facing communication, coordination, and stakeholder management, rather than advanced or heavily technical project management. You will guide clients through AI and CCaaS implementation projects, ensuring clarity, alignment, and a smooth experience while working alongside technical deployment and engineering teams.

Ideal candidates have a Professional Services background, strong client-facing skills, and familiarity with phone/contact center or CCaaS projects, ideally from vendors such as Avaya, Genesys, RingCentral, 8x8, Five9, Gleen, Cognigy, Cisco, or similar environments.

Key Responsibilities

Client-Facing Project Coordination
- Serve as the primary day-to-day contact for mid-market customers during CCaaS and AI implementation projects.
- Lead regular customer touchpoints (status calls, check-ins, alignment meetings) to keep stakeholders informed and engaged.
- Clarify scope, timelines, and expectations, escalating risks or blockers to senior team members when needed.
Implementation Support (Non-Technical PM)
- Partner with deployment engineers and solution teams to understand implementation plans and communicate them clearly to customers.
- Track progress against key milestones and deliverables, ensuring internal and customer teams stay aligned.
- Help coordinate activities across customers, Professional Services, support, and other internal groups—without owning detailed resource scheduling or complex project plans.
Communication & Stakeholder Management
- Translate technical topics into business-focused updates for customer stakeholders.
- Capture customer decisions, risks, and action items, and ensure follow-through across all parties.
- Manage expectations around capabilities and timing, focusing on clear, proactive communication.
Professional Services Collaboration
- Work closely with Professional Services leadership and peers to apply standard methodologies and processes for mid-market implementations.
- Provide feedback from customers and projects to improve delivery practices and templates.
- Support light documentation needs (project summaries, status reports, high-level plans).
Tools & Systems
- Use Salesforce and other internal tools to track projects, activities, and customer information.
- Collaborate with teams using unified communications and contact center tooling, including AI-powered components.

Required Qualifications

Professional Services & Customer-Facing Experience
- Experience in a Professional Services, implementation, or customer success role managing or supporting deployment projects.
- Strong customer-facing skills: running calls, managing expectations, and handling escalations with professionalism.
Domain Experience (CCaaS / Contact Center)
- Familiarity with phone, contact center, or CCaaS projects (voice, IVR, routing, or customer support workflows).
- Background with one or more platforms or companies such as:
- - Avaya, Genesys, RingCentral, 8x8, Five9, Gleen, Cognigy, Cisco, or similar contact center/CX vendors.
Project Coordination Skills
- Experience coordinating mid-sized, cross-functional implementation projects, ideally in SaaS or cloud environments.
- Comfortable tracking milestones, risks, and issues—even if not acting as a highly technical or PMI-style project manager.
- Able to work from existing frameworks and templates rather than building complex PM methodologies from scratch.
Tools & Process Familiarity
- Experience with Salesforce or similar CRM tools.
- Familiarity with collaboration and communication tools commonly used in UCaaS/CCaaS environments.
- Comfortable working within established processes and using internal tools to document and track project activity.
Soft Skills
- Excellent verbal and written communication skills, especially for non-technical audiences.
- Strong relationship-building and stakeholder management capabilities.
- Organized, detail-conscious, and able to manage multiple mid-market projects at once.
- Collaborative, team-oriented mindset; comfortable working closely with technical and non-technical colleagues.

Ideal Background & Profile

3–7 years in project coordination, implementation project management, Professional Services, or customer-facing delivery roles in CCaaS, contact center, UCaaS, or CX.
Experience supporting deployments that include AI-powered or virtual agent components, even if not as a deep technical specialist.
Comfortable in a role where the focus is on communication, coordination, and client interaction, rather than detailed scheduling, advanced methodologies, or complex program management.
Motivated to grow within the CCaaS and AI implementation space, partnering closely with technical deployment teams to deliver successful customer outcomes.

Quick Apply

Refine Your Search

It Project Manager jobs in Raleigh, NC

ZVA AI Implementation Project Manager

Technical Project Manager

IT Project Manager

IT Project Manager I - EHRA

IT Project Manager

IT Project Manager

IT Project Coordinator

Project Manager - Servicenow ITSM (IT Healthcare)

IT Senior Project Manager, Program / Project Management

Finance IT Project Specialist

Technical Project Manager - REMOTE

Senior IT Technical Project Manager

IT Project Manager III

Senior IT Technical Project Manager

NC DHHS IT Project Manager

IT & Automation Project Manager I

Enterprise Project Manager

Lead IT Delivery Manager

Project Program Management Senior Manager

JDE ERP IT Project Manager (Remote EST, CST, MST ONLY)

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