Top 17974 It Research Support Jobs

IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Clinical Research Support Specialist
Veeva Systems —Remote
- $50,000 - $75,000 a year
- Weekends as needed
- Remote
- English
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Cyber Operator
Fortress Information Security —Remote
- $60,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Pass drug screening
- Research
- Disability insurance
- Health insurance
Quick Apply
Technical Product Support Representative
Olive Systems —New York, NY
- $65,000 - $90,000 a year
- Full-time
- Hybrid work
- English
- JavaScript
- US work authorization
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IT Support Analyst
Oahu Publications —Honolulu, HI
- From $55,000 a year
- Full-time
- Computer Science
- Ability to walk for extended periods
- Windows
- Health insurance
- Dental insurance
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Senior CNO Developer (Cyber246)
Research Innovations —Saint Petersburg, FL
- Full-time
- Writing skills
- Research
- Office
- Paid parental leave
- Health insurance
Network Administrator
APPS / Portamedic —Allentown, PA
- $50,000 - $70,000 a year
- Weekends as needed
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
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Technology Research Analyst
Connective Business Solution —Tallahassee, FL
- Full-time
- Computer science
- Computer Science
- Research
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Senior Systems Security Engineer
Modern Technology Solutions, Inc —Huntsville, AL
- Full-time
- Computer science
- Computer Science
- 11+ years
- Disability insurance
- Health insurance
ICT Disaster Response Specialist
Samaritan's Purse —North Wilkesboro, NC
- Full-time
- Up to 50% travel
- 5 years
- English
- Paid holidays
- Disability insurance
Internet/Web Engineer
Connective Business Solution —Tallahassee, FL
- Full-time
- Computer science
- Computer Science
- System design
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IT Specialist (Req #: 1086)
NW Construction —Bozeman, MT
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
- Health savings account
- Disability insurance
11d
Systems Administrator
Connective Business Solution —Tallahassee, FL
- $70 - $80 an hour
- Weekends as needed
- Computer science
- Computer Science
- 5 years
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Assistive Technology Assessment Coordinator
Midstate ARC Inc —Meriden, CT
- $20 - $25 an hour
- Part-time
- Background check
- Experience working with individuals with disabilities
- Research
- Dental insurance
- 401(k)
Quick Apply
Systems Analyst
Connective Business Solution —Tallahassee, FL
- Full-time
- Computer science
- Computer Science
- Research
Quick Apply
System Security Engineer (Engineering, Analyst)
The MIL Corporation —Lexington Park, MD
- $70,000 - $104,000 a year
- Bachelor of Science
- System design
- Master's degree
- Health insurance
- Tuition reimbursement
Senior Vulnerability Researcher (Cloud & Containers)
CACI —Florham Park, NJ
- $113,200 - $237,800 a year
- Full-time
- 7 years
- Azure
- Research
- Health insurance
Manager, Technology Research
Connective Business Solution —Tallahassee, FL
- Full-time
- Computer science
- 7 years
- Computer Science
Quick Apply
IT Audit Senior Associate (TS/SCI w/ Poly Required)
Kearney & Company —Fort Meade, MD
- $60,000 - $100,000 a year
- Research
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
Senior Network Engineer
isofy —North Charleston, SC
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- Research
- Health insurance
- Dental insurance
Quick Apply

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IT Support Tier I

ACF Technologies, Inc. -
Remote

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Job Details

$18 - $21 an hour

Qualifications

IIS
Software implementation
SSRS
Microsoft Exchange
Research
Windows
Network infrastructure
SQL
Cisco routers/switches implementation
Math
Email configuration (technical support)
Computer hardware
Hardware support
Scripting
Networking equipment (troubleshooting support)
System deployment
SNMP
SMTP
Windows Server administration
Client-server architecture
Debugging
Network security
Database software proficiency

Full Job Description

JOB PURPOSE: The Customer Care, IT Support Tier I will support external clients in their use of ACF’s products; understand the client’s business needs and improve client satisfaction with ACF’s products. This is a high-profile position where client satisfaction and maintaining ACF’s high-quality standards are a priority.

This is a remote work from home position using ACF supplied hardware. Must have good/excellent internet access at home and a dedicated work area free of any distractions.

Essential Duties and Responsibilities:
Support ACF clients on issues which can include product administration, design, training and troubleshooting, and analyzing customer software performance issues.
Develop technical and functional expertise in all ACF products.
Resolve client issues in a timely manner by performing research, local testing, or by directing the client to the applicable documentation.
Document known issues/fixes/workarounds in knowledgebase articles.
Maintain customer database by logging all support calls.
Provide on-call coverage in a rotation.

Job Requirements & Skills:
BS in Computer Science, Information Systems or a technically related field or equivalent related work experience in a multi-site software services environment.
Working knowledge of Microsoft Windows Server platforms 2008R2/2012, SQL, IIS server and other associated networked systems, managed switches (Cisco, Bay, Netgear, etc.) network security, etc.
An understanding of network topology concepts and protocols: WAN, LAN, DNS, DHCP, SMTP, SNMP, TCP/IP, HTTP, IMAP, POP3, EXCHANGE.
Experience in client/server networking environments and best practices, experience with hardware vendors, and a strong understanding of networking aspects.
Experience configuring, setting up, and debugging PC-based and Web-based systems.
Understanding of SQL/Scripting/Reporting SQL Server Reporting Services.
Preferred Certifications: Security + and Cloud +
Help Desk experience preferred.
Exhibit "Customer Success" behavior
Experience with NetSuite helpdesk software preferred
Software as a service (SaaS) experience
Requires reading; math; conducting research via customer-oriented questions; documenting feedback and coordinating with others to accomplish results.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at a time.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Quick Apply

Refine Your Search

It Research Support jobs

IT Support Tier I

Clinical Research Support Specialist

Cyber Operator

Technical Product Support Representative

IT Support Analyst

Senior CNO Developer (Cyber246)

Network Administrator

Technology Research Analyst

Senior Systems Security Engineer

ICT Disaster Response Specialist

Internet/Web Engineer

IT Specialist (Req #: 1086)

Systems Administrator

Assistive Technology Assessment Coordinator

Systems Analyst

System Security Engineer (Engineering, Analyst)

Senior Vulnerability Researcher (Cloud & Containers)

Manager, Technology Research

IT Audit Senior Associate (TS/SCI w/ Poly Required)

Senior Network Engineer

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