Top 165 It Service Manager Jobs in Chantilly, VA

End User Services Manager
Tepa LLC —Alexandria, VA
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
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6d
IT Service Manager
AAC Inc —Vienna, VA
- $120,000 - $130,000 a year
- PMP
- Bachelor of Science
- Bachelor's degree
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IT Service Manager
Aveshka Inc —Vienna, VA
- Full-time
- Bachelor's degree
- Senior level
- Business
- Commuter assistance
- Tuition reimbursement
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IT Service Manager
Softtek Government Solutions —Vienna, VA
- Full-time
- Bachelor's degree
- Senior level
- Business
- Commuter assistance
- Tuition reimbursement
Manager, IT Service Desk & End User Services
Clark Construction Group —McLean, VA
- Extended hours
- Google Workspace
- Computer Science
- Construction site
Service Center Manager
Govcio LLC —Fairfax, VA
- $150,000 - $199,260 a year
- Full-time
- 11+ years
- Office
- Bachelor's degree
Enterprise Service Manager
Akima, LLC —Herndon, VA
- $150,000 - $190,000 a year
- Full-time
- Azure
- Computer Science
- PMP
- Dental insurance
- 401(k)
IT Service Delivery Manager SME
Zantech —Ashburn, VA
- Full-time
- Hybrid work
- Office
- Analysis skills
- Senior level
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14d
Manager, Data Center Support Services
Oracle —Ashburn, VA
- Office
- Mentoring
- Senior level
IT Service Delivery Manager
Berkeley Research Group, LLC —Washington, DC
- $130,000 - $180,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
IT Service Center (ITSC) Manager
ViewSoft —Washington, DC
- Mid-level
- Health insurance
IT Service Desk / Knowledge Base Manager
Kaimetrix —Fort Belvoir, VA
- Full-time
- Computer science
- Computer Science
- Master's degree
- Commuter assistance
- Health savings account
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Service Desk Manager
Client Server Software Solutions —Alexandria, VA
- Office
- Bachelor's degree
- In-person
- Continuing education credits
- Commuter assistance
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Platform Engineer (Desktop Infrastructure)
Navy Federal Credit Union —Vienna, VA
- $96,100 - $123,200 a year
- Online Application
- Computer Science
- System design
- Research
13d
Senior Manager, AI Engineering (People Leader) (Gen AI Platform Services)
Capital One —McLean, VA
- Email
- Azure
- Computer Science
- Java
- Health insurance
Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Service Desk Manager
HII —Springfield, VA
- $94,352 - $122,000 a year
- Email
- 7 years
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
Service Desk Manager
Centuria —Alexandria, VA
- Computer science
- Computer Science
- Bachelor of Science
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Service Center Manager
Leidos —Arlington, VA
- $131,300 - $237,350 a year
- Full-time
- Bachelor of Science
- 8 years
- Bachelor's degree
14d
Client Service Manager
TekSynap —Arlington, VA
- $115,000 - $155,000 a year
- Weekends as needed
- Computer Science
- 5 years
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply

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End User Services Manager

Tepa LLC -
Alexandria, VA

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Job Details

Full-time
$115,000 - $135,000 a year
6 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Performance dashboard reports
Employee onboarding
Dashboard development
Knowledge management
Managing technical support teams
Serving clients
Managing teams in a customer support role
Team leadership
Enterprise software
Automation software
Customer satisfaction tracking
Dashboard creation support
Enterprise software support
Frontline customer support management
Reporting and dashboarding tools
Supervising experience
Records management
Internal employee customer service
Onboarding process management
Equipment inventory management
Backlog management
Analytics

Full Job Description

ABOUT THE TEPA COMPANIES

Established in 2005 and owned by the Paskenta Band of Nomlaki Indians, The Tepa Companies deliver comprehensive and sustainable solutions to federal, state, local, and private-sector clients throughout the United States. The tribally owned companies work independently and collaboratively to provide wide-ranging construction, engineering, environmental, industrial, staffing, and technology services.

When you join Tepa Companies, you have the opportunity to expand your entrepreneurial skill set while growing professionally alongside the best in the industry. You will have the opportunity to impact your team, the organization as a whole, and subsequently, our Tribe.

We seek out top talent to provide the best services for our clients. We focus on being a responsible company for our employees and their families by creating a culture that reflects our core values and offering competitive pay and benefits package. Our benefits package includes comprehensive medical, dental, vision, generous paid time off and holidays, 401(k) plan with company match, life insurance, flexible spending and health savings account, mental health support and resources, short and long-term disability, and tuition reimbursement.

LOCATION: This is a hybrid position requiring regular in-office presence in Alexandria, VA.

Salary Range: $115,000.00 - $135,000.00

ABOUT THE JOB

The Tepa Companies are seeking an End User Services Manager to lead the delivery of end-user technology services across the organization, ensuring employees receive professional, responsive, secure, and reliable support throughout the technology lifecycle. As the End User Services Manager, you will partner closely with Infrastructure, Cybersecurity, HR, Procurement, and business leaders to continuously improve service delivery, operational maturity, and customer satisfaction.

Job Functions:

Leads daily operations of the End User Services team, including Service Desk, walk-up support, and IT Asset Management.

Owns the end-user technology lifecycle, including onboarding, device deployment, software fulfillment, moves/adds/changes, refresh, recovery, and secure disposal.

Establishes and monitors service KPIs, customer satisfaction metrics, SLAs/SLOs, backlog health, and technician productivity.

Owns hardware asset inventory accuracy, lifecycle planning, warranty management, procurement coordination, and CMDB integrity.

Develops repeatable operational processes, standard operating procedures, and knowledge management practices.

Partners with Infrastructure on endpoint engineering (Intune, Autopilot, imaging, automation) while owning operational execution.

Coordinates onboarding and offboarding with HR and Security to ensure timely provisioning and recovery of assets and access.

Drives continuous improvement through automation, self-service, and process optimization.

Leads, coaches, and develops End User Services staff while fostering professionalism, accountability, and customer focus.

Provides operational reporting and service health updates to IT leadership.

WHAT WE'RE LOOKING FOR

Bachelor's degree or equivalent experience.

7+ years of progressive IT support or end-user services experience.

2+ years of leadership or supervisory experience.

Experience with enterprise ITSM platforms and IT Asset Management.

Strong customer service, communication, organizational, and analytical skills.

Ability to obtain and retain high customer satisfaction scores.

Ability to consistently achieve service objectives.

Ability to accurately manage asset inventory and lifecycle records.

Ability to efficiently onboard and offboard team members and staff.

Ability to reduce service request backlog and improve response times.

Ability to create and maintain operational dashboards supporting data-driven decisions.

Ability to lead improved knowledge reuse and automation adoption.

Preferred:

ITIL Foundation

HDI Support Center Manager

Microsoft Intune and Autopilot

CMDB administration

Enterprise procurement and lifecycle management

Equal Opportunity Employer/Veterans/Disabled

Salary Range:

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Refine Your Search

It Service Manager jobs in Chantilly, VA

End User Services Manager

IT Service Manager

IT Service Manager

IT Service Manager

Manager, IT Service Desk & End User Services

Service Center Manager

Enterprise Service Manager

IT Service Delivery Manager SME

Manager, Data Center Support Services

IT Service Delivery Manager

IT Service Center (ITSC) Manager

IT Service Desk / Knowledge Base Manager

Service Desk Manager

Platform Engineer (Desktop Infrastructure)

Senior Manager, AI Engineering (People Leader) (Gen AI Platform Services)

Service Desk Manager

Service Desk Manager

Service Desk Manager

Service Center Manager

Client Service Manager

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