Top 159 It Service Manager Jobs in Chantilly, VA

End User Services Manager
Tepa LLC —Alexandria, VA
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
7d
IT Service Manager
AAC Inc —Vienna, VA
- $120,000 - $130,000 a year
- PMP
- Bachelor of Science
- Bachelor's degree
Quick Apply
Service Desk Manager
Centuria —Alexandria, VA
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Platform Engineer (Desktop Infrastructure)
Navy Federal Credit Union —Vienna, VA
- $96,100 - $123,200 a year
- Online Application
- Computer Science
- System design
- Research
14d
Senior Manager, AI Engineering (People Leader) (Gen AI Platform Services)
Capital One —McLean, VA
- Email
- Azure
- Computer Science
- Java
- Health insurance
Service Center Manager
Govcio LLC —Fairfax, VA
- $150,000 - $199,260 a year
- Full-time
- 11+ years
- Office
- Bachelor's degree
Service Desk Lead
Koniag Government Services —Vienna, VA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
9d
Service Desk Manager
Govcio LLC —Washington, DC
- $140,000 - $168,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Bachelor's degree
- Mentoring
6d
Enterprise Service Manager
Akima, LLC —Herndon, VA
- $150,000 - $190,000 a year
- Full-time
- Azure
- Computer Science
- PMP
- Dental insurance
- 401(k)
Service Center Frontline Account Manager
CACI —Chantilly, VA
- $61,100 - $122,200 a year
- Weekends as needed
- Mid-level
- Windows
- 1 year
- Health insurance
10d
Service Center Manager
Leidos —Arlington, VA
- $131,300 - $237,350 a year
- Full-time
- Bachelor of Science
- 8 years
- Bachelor's degree
Service Desk Manager
Peraton —Washington, DC
- $112,000 - $179,000 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Service Desk Manager
DMI —Washington, DC
- $109,525.50 - $119,023.50 a year
- Full-time
- Senior level
- Commercial
- Disability insurance
- Health insurance
Service Desk Manager
The Heritage Foundation —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Dental insurance
- Paid time off
Service Desk Lead (Active Secret Clearance)
Akima, LLC —Alexandria, VA
- $150,000 - $170,000 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Service Desk Manager / IT Service Center Manager Universal IT Customer Support w/TS Clearance
TekSynap —Washington, DC
- $120,000 - $170,000 a year
- Weekends as needed
- 5 years
- Pass drug screening
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
1d
IT Service Mgr
ValidaTek, Inc. —Arlington, VA
- Background check
- PMP
- 5 years
Quick Apply
8d
Service Desk Manager
HII —Springfield, VA
- $94,352 - $122,000 a year
- Email
- 7 years
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
Technical Services Supervisor
SAIC —Arlington, VA
- $80,001 - $120,000 a year
- Full-time
- Computer Science
- PMP
- Mid-level
7d
Client Service Manager
TekSynap —Arlington, VA
- $115,000 - $155,000 a year
- Weekends as needed
- Computer Science
- 5 years
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply

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It Service Manager jobs near Chantilly, VA

End User Services Manager

Tepa LLC -
Alexandria, VA

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Job Details

Full-time
$115,000 - $135,000 a year
7 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Performance dashboard reports
Employee onboarding
Dashboard development
Knowledge management
Managing technical support teams
Serving clients
Managing teams in a customer support role
Team leadership
Enterprise software
Automation software
Customer satisfaction tracking
Dashboard creation support
Enterprise software support
Frontline customer support management
Supervising experience
Records management
Internal employee customer service
Onboarding process management
Equipment inventory management
Backlog management
Analytics

Full Job Description

ABOUT THE TEPA COMPANIES

Established in 2005 and owned by the Paskenta Band of Nomlaki Indians, The Tepa Companies deliver comprehensive and sustainable solutions to federal, state, local, and private-sector clients throughout the United States. The tribally owned companies work independently and collaboratively to provide wide-ranging construction, engineering, environmental, industrial, staffing, and technology services.

When you join Tepa Companies, you have the opportunity to expand your entrepreneurial skill set while growing professionally alongside the best in the industry. You will have the opportunity to impact your team, the organization as a whole, and subsequently, our Tribe.

We seek out top talent to provide the best services for our clients. We focus on being a responsible company for our employees and their families by creating a culture that reflects our core values and offering competitive pay and benefits package. Our benefits package includes comprehensive medical, dental, vision, generous paid time off and holidays, 401(k) plan with company match, life insurance, flexible spending and health savings account, mental health support and resources, short and long-term disability, and tuition reimbursement.

LOCATION: This is a hybrid position requiring regular in-office presence in Alexandria, VA.

Salary Range: $115,000.00 - $135,000.00

ABOUT THE JOB

The Tepa Companies are seeking an End User Services Manager to lead the delivery of end-user technology services across the organization, ensuring employees receive professional, responsive, secure, and reliable support throughout the technology lifecycle. As the End User Services Manager, you will partner closely with Infrastructure, Cybersecurity, HR, Procurement, and business leaders to continuously improve service delivery, operational maturity, and customer satisfaction.

Job Functions:

Leads daily operations of the End User Services team, including Service Desk, walk-up support, and IT Asset Management.

Owns the end-user technology lifecycle, including onboarding, device deployment, software fulfillment, moves/adds/changes, refresh, recovery, and secure disposal.

Establishes and monitors service KPIs, customer satisfaction metrics, SLAs/SLOs, backlog health, and technician productivity.

Owns hardware asset inventory accuracy, lifecycle planning, warranty management, procurement coordination, and CMDB integrity.

Develops repeatable operational processes, standard operating procedures, and knowledge management practices.

Partners with Infrastructure on endpoint engineering (Intune, Autopilot, imaging, automation) while owning operational execution.

Coordinates onboarding and offboarding with HR and Security to ensure timely provisioning and recovery of assets and access.

Drives continuous improvement through automation, self-service, and process optimization.

Leads, coaches, and develops End User Services staff while fostering professionalism, accountability, and customer focus.

Provides operational reporting and service health updates to IT leadership.

WHAT WE'RE LOOKING FOR

Bachelor's degree or equivalent experience.

7+ years of progressive IT support or end-user services experience.

2+ years of leadership or supervisory experience.

Experience with enterprise ITSM platforms and IT Asset Management.

Strong customer service, communication, organizational, and analytical skills.

Ability to obtain and retain high customer satisfaction scores.

Ability to consistently achieve service objectives.

Ability to accurately manage asset inventory and lifecycle records.

Ability to efficiently onboard and offboard team members and staff.

Ability to reduce service request backlog and improve response times.

Ability to create and maintain operational dashboards supporting data-driven decisions.

Ability to lead improved knowledge reuse and automation adoption.

Preferred:

ITIL Foundation

HDI Support Center Manager

Microsoft Intune and Autopilot

CMDB administration

Enterprise procurement and lifecycle management

Equal Opportunity Employer/Veterans/Disabled

Salary Range:

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Refine Your Search

It Service Manager jobs in Chantilly, VA

End User Services Manager

IT Service Manager

Service Desk Manager

Platform Engineer (Desktop Infrastructure)

Senior Manager, AI Engineering (People Leader) (Gen AI Platform Services)

Service Center Manager

Service Desk Lead

Service Desk Manager

Enterprise Service Manager

Service Center Frontline Account Manager

Service Center Manager

Service Desk Manager

Service Desk Manager

Service Desk Manager

Service Desk Lead (Active Secret Clearance)

Service Desk Manager / IT Service Center Manager Universal IT Customer Support w/TS Clearance

IT Service Mgr

Service Desk Manager

Technical Services Supervisor

Client Service Manager

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