Top 2177 It Services Manager Jobs

Global Manager, IT Support Services
Resolution Technologies —Hoboken, NJ
- Windows
- 8 years
- Bachelor's degree
Sr. Manager of IT Assurance and Advisory Services
Archon Resources —Catoosa, OK
- $165,000 a year
- Full-time
- CPA
- 5 years
- Office
Quick Apply
IT Field Services Manager
Radiology Partners —Remote
- Full-time
- Hospital
- Inventory management
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
Senior Manager, End User Services
GitLab —Remote
- $115,200 - $194,400 a year
- Full-time
- Remote
- Google Workspace
- Continuous improvement
- Senior level
- Employee stock purchase plan
- Health insurance
Manager, IT Services
Billtrust US Careers —Nashville, TN
- $100,000 - $110,000 a year
- On call
- Hybrid work
- 5 years
- Windows
- Continuous improvement
- Health insurance
- Paid time off
Quick Apply
Manager, IT Business Services Portfolio
Radiology Partners —Remote
- $115,000 - $130,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
Lead Product Manager, Professional Services
Mindbody —New York, NY
- $151,000 - $201,000 a year
- Remote
- 6 years
- Product management
- Senior level
Quick Apply
IT Services Manager
ZIM —Virginia Beach, VA
- Full-time
- Microsoft Excel
- Computer Science
- Bachelor of Science
Quick Apply
Practice Manager - Implementation Services (Remote)
Veeva Systems —Remote
- $100,000 - $200,000 a year
- Full-time
- Remote
- Travel
- Mentoring
- Recruiting
- Paid holidays
- Health insurance
Manager, Professional Services
Netwrix —Remote
- Full-time
- Remote
- Engineering
- Senior level
- Business
- Health insurance
- Opportunities for advancement
Quick Apply
IT Service Desk Support Analyst-Level 1- Operations Support Mgr
TELUS Agriculture & Consumer Goods —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Technical Services Manager
GL Solutions —Kalispell, MT
- $84,000 - $96,000 a year
- Full-time
- Background check
- 5 years
- System design
- Health insurance
- Dental insurance
Quick Apply
IT Manager of Service & Support
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- Background check
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Managed Services Revenue Cycle Technology Manager
Huron Managed Services LLC —Chicago, IL
- $115,000 - $145,000 a year
- Full-time
- Azure
- 5 years
- SQL
- Dental insurance
Quick Apply
Hadoop Administration ( Lead )
Sonsoft Inc —Austin, TX
- Full-time
- Mid-level
- Java
- Bachelor's degree
Quick Apply
Senior Systems Engineer / Technical Lead (Managed Services)
CommTech Industries —Metairie, LA
- $90,000 - $110,000 a year
- Full-time
- Background check
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
Lead Systems Engineer (Managed IT Services / MSP)
Kale Technology Services, LLC —Bainbridge, GA
- $75,000 - $95,000 a year
- Full-time
- Clean driving record
- 5 years
- Windows
- Paid training
- Paid holidays
Quick Apply
2d
Financial Services Tech Consulting Manager - WAM - Aladdin
EY —New York, NY
- $128,400 - $267,400 a year
- Computer Science
- Research
- 3 years
- Paid holidays
- Health insurance
Infrastructure Service Lead - TS/SCI with Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $128,039 - $173,229 a year
- 8 years
- Analysis skills
- Bachelor's degree
- Paid time off
- 401(k) matching
Financial Services Tech Consulting Manager - WAM - Aladdin
EY —New York, NY
- $128,400 - $267,400 a year
- Computer Science
- Research
- 3 years
- Paid holidays
- Health insurance

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Global Manager, IT Support Services

Resolution Technologies -
Hoboken, NJ

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Job Details

Qualifications

AI models
AI chatbots
Vendor relationship building
Managing technical support teams
Stakeholder engagement
Machine learning/AI-based analysis
Predictive modeling analysis
Managing teams in a customer support role
Global team management
Key Performance Indicators
Predictive analytics projects
AI-driven automation
AI strategy
Call center management
Automation tools
Cross-functional communication
IT department experience
Stakeholder management

Full Job Description

Global Manager, IT Support Services
The Global Manager, IT Support Services leads our worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1) and three regional Tech Support teams (EMEA/IL, Americas, and APAC) and Mobile Team. This leadership role owns all employee support channels, including chat, portal, onsite, and remote services, while driving exceptional employee experiences and operational excellence. The position is responsible for advancing automation and Ailed support strategies, unifying global processes and tools, and partnering closely with IT, Security, HR, Facilities, and Engineering to deliver a seamless, modern, and scalable support ecosystem.

Global Manager, IT Support Services Impact Areas

Operational Excellence & Proactive Strategy:

Proactive Service Evolution: Transition from reactive troubleshooting to a preventative service model by leveraging deep data analytics and trend forecasting to resolve issues before they impact the business.
Scalable Global Infrastructure: Architect robust staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones.
Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance.
Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT, NPS, and SLA/SLO compliance, to maintain a culture of continuous improvement. Use AI technologies to enhance self-service, streamline knowledge management, and create intuitive, frictionless digital experiences for a global workforce.

Professional Team Development:

High-Performance Leadership: Lead and mentor a distinguished, professional Global Service Desk (GSD) team, fostering a culture of technical excellence, empathy, and professional growth.
Executive-Grade Support: Cultivate a team capable of providing white-glove support for executive leadership and key stakeholders, ensuring zero-friction technology experiences.
Knowledge & Documentation Standards: Maintain a gold-standard repository for ticketing and technical documentation, promoting a culture of collaborative knowledge sharing and rapid onboarding.

Innovation & Digital Transformation:

Next-Gen Automation: Accelerate the digital roadmap by expanding AI-driven virtual agents, sophisticated automation workflows, and intuitive self-service portals to reduce manual overhead.
Cross-Platform Technical Mastery: Ensure the team delivers elite troubleshooting across a diverse ecosystem of devices (macOS, Windows, Mobile) and enterprise platforms.
Strategic Stakeholder Alignment: Serve as a confident liaison between IT and business units, translating complex technical data into strategic insights that drive organizational value.
Crisis & Vendor Management: Expertly manage major incidents and business communications while nurturing strategic vendor partnerships to ensure the highest tier of service delivery.

Global Manager, IT Support Services Required Qualifications

Bachelor's degree in information technology or a related field preferred.
8 to 12+ years of experience in IT Support or IT Operations, including 4 to 6+ years leading global or multi-site teams.
Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience.
Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models.
Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remediation workflows to elevate the employee support experience.
Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution.
Exceptional communication, leadership, and stakeholder management skills.

Global Manager, IT Support Services Preferred Qualifications

Experience managing follow the sun operations and supporting distributed global teams.
Proven success developing or scaling executive level/VIP support programs.
Track record of leading continuous improvement initiatives to enhance service quality and operational efficiency.

#RT

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Refine Your Search

It Services Manager jobs

Global Manager, IT Support Services

Sr. Manager of IT Assurance and Advisory Services

IT Field Services Manager

Senior Manager, End User Services

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Lead Product Manager, Professional Services

IT Services Manager

Practice Manager - Implementation Services (Remote)

Manager, Professional Services

IT Service Desk Support Analyst-Level 1- Operations Support Mgr

Technical Services Manager

IT Manager of Service & Support

Managed Services Revenue Cycle Technology Manager

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Senior Systems Engineer / Technical Lead (Managed Services)

Lead Systems Engineer (Managed IT Services / MSP)

Financial Services Tech Consulting Manager - WAM - Aladdin

Infrastructure Service Lead - TS/SCI with Polygraph

Financial Services Tech Consulting Manager - WAM - Aladdin

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