Top 23 It Support Analyst Jobs in Raleigh, NC

IT Analyst
Mayne Pharma —Raleigh, NC
- Computer Science
- Mid-level
- Microsoft Office
Customer Support Analyst - Student Information Systems
Wake County Public School System —Cary, NC
- Weekends as needed
- Office
- Windows
- High school diploma or GED
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
Service Desk Analyst
SDQ LLC —Morrisville, NC
- $22 - $24 an hour
- Contract
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
Quick Apply
2d
User Support Analyst (Temporary)
State of North Carolina - OSHR Temporary Solutions —Wake County, NC
- $25 an hour
- Full-time
- Computer Science
- High school
- Mid-level
- Retirement plan
Systems Analyst
WingSwept —Garner, NC
- Full-time
- Background check
- Research
- Mid-level
- Profit sharing
- 401(k) matching
Quick Apply
Sr Associate Technical Support Analyst, Medicaid
SAS —Cary, NC
- Evening shift
- Computer Science
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
Product Support Analyst (Messaging)
Bandwidth —Raleigh, NC
- Computer science
- Computer Science
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
9d
Community Solutions Central Operations Analyst I
Spectrum —Morrisville, NC
- Weekends as needed
- English
- Residential
- High school diploma or GED
- Opportunities for advancement
10d
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
Lab Computing Analyst
Zifo —Raleigh, NC
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Windows
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Dynamics 365 Finance + Operations (F+O) Support Analyst
L & M Companies Inc —Raleigh, NC
- Full-time
- Azure
- 5 years
- Mid-level
Quick Apply
Senior Service Support Analyst [Must have NCID Admin] - Raleigh, NC/On-Site
Software Technology Inc —Raleigh, NC
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply

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It Support Analyst jobs near Raleigh, NC

IT Analyst

Mayne Pharma -
Raleigh, NC

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Job Details

Qualifications

Customer communication
Serving clients
Workplace dispute resolution

Full Job Description

Position Overview

This position is responsible for computer hardware and software installation and maintenance, Ethernet networking connectivity and troubleshooting, Active Directory support, MS office, Exchange, VOIP, Mobile device support and Helpdesk support.

Key Responsibilities Areas

Customer Service: Resolve end user issues and requests in a timely manner; diffuse stressful customer situations and oversee escalation and resolution of issues
Troubleshooting: Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications)

Specific Responsibilities

Responsibilities include, but are not limited to:

Support a wide range of technologies including PCs, laptops, servers, printers, network equipment, telephone system, cellular, copiers, wireless, and A/V equipment
Basic Active Directory knowledge; create user accounts, reset passwords, create groups etc.
Mobile device management and provisioning knowledge
Publish support documentation to assist staff with requests for information & provide staff training if required
Discuss, diagnose, and correct hardware/software/networking problems with end users
Perform needs analysis in conjunction with laboratory or office personnel with respect to hardware and software
Ability to present and deliver IT training material
Comfortable supporting Executive Leadership and Board Members

Key Competencies/Requirements

Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
Conflict Resolution: Bring substantial conflicts and disagreements into the open and attempt to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.
Customer Focus & Service: Treats the needs of clients and patients as a priority. Works to develop and communicate solutions that meet customer needs. Listens well and is considered a subject-matter to clients and providers.
Problem Solving: Build a logical approach to address problems or opportunities or manage the situation at hand by drawing on one’s knowledge and experience base and calling on other references and resources as necessary
Resilience: Rebounds from setbacks and adversity when facing difficult situations; handles crisis effectively and calmly and maintains positive attitude in face of adversity.
Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

Preferred Qualifications

Associate or Bachelor’s degree in MIS or Computer Science
High school diploma or equivalent with at least two years of IT experience required in lieu of degree

Physical Requirements

Position requires the capability to occasionally lift items in excess of 20 pounds

General Statement

Mayne Pharma is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Apply Now

Refine Your Search

It Support Analyst jobs in Raleigh, NC

IT Analyst

Customer Support Analyst - Student Information Systems

IT Analyst

Level 1 Analyst IT Help Desk

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Service Desk Analyst

User Support Analyst (Temporary)

Systems Analyst

Sr Associate Technical Support Analyst, Medicaid

Product Support Analyst (Messaging)

Community Solutions Central Operations Analyst I

Application/Production Support Help Desk Analyst - Durham NC/On-Site

Lab Computing Analyst

Dynamics 365 Finance + Operations (F+O) Support Analyst

Senior Service Support Analyst [Must have NCID Admin] - Raleigh, NC/On-Site

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