Top 16218 It Support Tech Jobs

IT Support Specialist - II
Diamond Assets —Milton, WI
- Full-time
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
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IT Support Analyst
ABARTA Coca-Cola Beverages —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
IT Desktop Tech, II
Belcan —Zanesville, OH
- $27.50 an hour
- Contract
- Mid-level
- 2 years
- Paid holidays
- Health insurance
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IT Support Technician
Addison Group —Two Harbors, MN
- $30 - $35 an hour
- Mid-level
- In-person
- 2 years
- Health insurance
- Dental insurance
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Associate IT Support Specialist
Premier Talent Partners —San Francisco, CA
- $34 - $40 an hour
- Temporary
- Office
- Windows
- US work authorization
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IT Helpdesk Technician
Helpt —Remote
- From $18 an hour
- Weekends as needed
- Remote
- Windows
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
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IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
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IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
IT Dispatcher (Remote - work from home)
Xantrion —Remote
- $45,000 - $50,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
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3d
IT Support Specialist
Greka energy Inc —Remote
- $28.40 - $34.20 an hour
- Part-time
- Remote
- Mid-level
- Windows
- Analysis skills
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17h
Fractional IT Support Technician
Interdependence —Remote
- Monday to Friday
- Remote
- 5 years
- Mid-level
- Continuous improvement
Quick Apply
EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
Quick Apply
Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
IT Support Technician (Part-Time, REMOTE)
Connection —Remote
- $38 - $40 an hour
- Part-time
- Remote
- 5 years
- Windows
- Organizational skills
4d
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
IT Support Technician - (REMOTE)
eXp World Holdings —Remote
- Remote
- Google Workspace
- Computer Science
- Bachelor of Science
- Wellness program
- Paid parental leave
IT Service Desk Support Specialist
RAYUS Radiology —Saint Louis Park, MN
- $20.70 - $29.93 an hour
- Full-time
- Remote
- Computer Science
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
IT Support Tech 1
Omega Morgan —Hillsboro, OR
- $50,000 - $60,000 a year
- Microsoft Outlook
- Windows
- SharePoint
- Paid holidays
- Disability insurance
Quick Apply

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IT Support Specialist - II

Diamond Assets -
Milton, WI

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Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Managing technical support teams
Customer communication
Personal electronics repair
Teamwork
Smartphone (troubleshooting support)
Managing teams in a customer support role
Technical documentation
iOS
Software implementation
Application deployment
Windows
Managing clients in a customer support role
Professional development support
Bachelor's degree
Email configuration (technical support)
Team management
Productivity software support
Desktop (troubleshooting support)
Mentoring
Mobile device management
macOS
Productivity software
Training
Desktop administration
CompTIA A+
Apple Certified Support Professional

Full Job Description

Company Overview

It's not enough to have the right technology today, you must have a plan for tomorrow. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality, refurbished Apple products at an affordable price. With our "lifecycle through epicycle" approach, we strive to meet our mission of providing equitable and affordable access to technology.

Job Title: IT Support Specialist 2

The IT Support Specialist 2 is an experienced technical resource who serves both internal and external clients and acts as the primary escalation point for the first-line support staff. Building on the foundation of the Support Specialist 1 role, this position takes ownership of complex problems and troubleshooting, delivers high-quality technology experiences for end-users, and helps set the standards, workflows, and documentation the support team relies on day to day.

Expect to work closely with the CIO on prioritization, issue resolution, projects. This role embodies all of Diamond Assets' Core Values: Teamwork, Flexibility, Service, Integrity, and Innovation.

Responsibilities:

Serve as the escalation point for IT Support Specialist 1 staff, independently resolving complex end-user, department, and client issues.
Install, configure, and deploy hardware and software, including building and maintaining standard deployment configurations and imaging/provisioning workflows.
Perform advanced MDM and client deployment work - device configuration, policy management, software setup and distribution - and refine deployment standards over time.
Define, document, and enforce technical standards and specifications across deployed systems, ensuring consistency and repeatability.
Mentor, train, and review the work of the Level 1 specialists, helping them grow their technical and customer service skills.
Own and maintain the IT knowledge base, documentation standards, and administer the IT Help Desk Ticketing System (queue health, categorization, SLA adherence).
Handle escalated, client-facing technical situations with professionalism and clear communication.
Lead small-to-medium projects and contribute to larger initiatives under the IT Operations Manager.

Qualifications:

Technical College degree in Information Technology, end-user devices, a related field, or equivalent experience is mandatory; certifications such as CompTIA A+, Apple Certified Support Professional, are required.
3+ years of hands-on end-user support and device repair experience or demonstrated equivalent capability at the Level 1 role.
Advanced proficiency supporting macOS, iOS, iPadOS, and Windows end-user.
Deep, hands-on MDM and client-deployment experience, including configuration profiles, policy management, software distribution, and Apple Business/Apple School ecosystem workflows.
Demonstrated ability to diagnose and repair electronic devices, with strong judgment on repair-versus-disposition outcomes.
Proven track record supporting productivity software, email, collaborative systems, and end-user networking concerns.
Demonstrated ability to mentor or train less experienced staff and to lead by example.
Exceptional customer service aptitude, including with escalated or sensitive client interactions.
Strong problem-solving abilities - identifying, researching, troubleshooting, and resolving technical issues with minimal supervision.
Thorough documentation discipline for supported systems, procedures, and processes.
Robust organizational and task-management proficiency, including the ability to prioritize across competing demands.

Beyond:

The person in this position is expected to continue to learn, grow and contribute in a fast-changing and highly productive work environment. In addition, there are high expectations for excellent communication, teamwork, and problem-solving abilities.

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Retirement plan
Tuition reimbursement
Vision insurance

Education:

Bachelor's (Preferred)

Ability to Commute:

Milton, WI 53563 (Required)

Work Location: In person

Quick Apply

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