Top 30659 It Jobs | SimplyHired

IT Help Desk Associate
Mitchell Companies —Gulfport, MS
- $49,400 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
Quick Apply
IT Support Analyst
JRBT —Waco, TX
- $24.52 - $29.80 an hour
- Full-time
- Background check
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
11d
IT Support Specialist
Haverford Systems, Inc. —Downingtown, PA
- $47,500 - $52,000 a year
- Full-time
- Computer science
- Computer Science
- Engineering
- Health insurance
- Dental insurance
Quick Apply
IT - WMS Super User
NewCold —Hagerstown, MD
- $71,000 - $75,000 a year
- Mid-level
- Business development experience
- Continuous improvement
IT Functional Analyst
Robert Half —Akron, OH
- Contract
- Mid-level
- Office
- SQL
- Disability insurance
- Dental insurance
Quick Apply
IT Support Technician
VBest Software Inc —Charlotte, NC
- Contract
- Organizational skills
- IT
- Communication skills
Quick Apply
IT Business Analyst
HAMASPIK CHOICE INC —Spring Valley, NY
- $85,000 - $95,000 a year
- Full-time
- Mid-level
- Microsoft Office
- 3 years
Quick Apply
EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
Quick Apply
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
Help Desk Analyst - Trenton, NJ(Remote)
Software Technology Inc —Trenton, NJ
- Remote
- Microsoft Word
- Windows
- Communication skills
Quick Apply
IT Technician
Visentry LLC —Englewood, NJ
- Full-time
- Mid-level
- Communication skills
Quick Apply
Junior Service Support Analyst
Software Technology Inc —Charlotte, NC
- $32.50 an hour
- Hybrid work
- Windows
- In-person
- Entry level
Quick Apply
Desktop Support Technician, IT Operations
Tesla —Palo Alto, CA
- $24.00 - $52.80 an hour
- Full-time
- Azure
- Mid-level
- Windows
- Commuter assistance
- Health savings account
IT Security Analyst
Whitley Penn LLP —Dallas, TX
- 8 hour shift
- Hybrid work
- Azure
- Research
- Office
- Profit sharing
- Wellness program
Quick Apply
IT Support Specialist (Salesforce/CHATS Support) - Remote
Software Technology Inc —Remote
- Remote
- Google Workspace
- Mid-level
- 3 years
Quick Apply
IT Support Specialist
IT Integrity —Wilmington, DE
- Experience equivalent to degree accepted
- Associate's degree
- Entry level
IT Assistant / Help Desk (Entry Level)
ACTS Aviation Security —Des Plaines, IL
- $55,000 a year
- Research
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
IT Support Technician
SpaceX —Hawthorne, CA
- $29 - $45 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Driver's License
- Paid parental leave
- Employee stock purchase plan

I want to receive the latest job alert for It

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Help Desk Associate

Mitchell Companies -
Gulfport, MS

Quick Apply

Job Details

Full-time
$49,400 a year

Qualifications

Computer operation
IT user and group management
Equipment troubleshooting
Internal employee customer service
Productivity software support
Desktop applications
Productivity software
Identity and access management (IAM) solutions
Associate's degree
IT department experience

Full Job Description

Position: IT Help Desk Associate

Reports to: Systems Engineer

Location: Gulfport, MS

Position Summary

The IT Help Desk Specialist is responsible for providing day-to-day technical support to employees across the organization. This role serves as the first point of contact for Tier 1 IT issues, including troubleshooting hardware, software, and access-related requests.

This position focuses on timely resolution of common technical issues, clear communication with end users, and proper escalation of more complex problems to the IT Manager or external partners.

Key Responsibilities

Serve as the primary point of contact for Tier 1 IT support requests (in-person, phone, and ticketing system)
Troubleshoot and resolve common issues related to:
Workstations, laptops, and mobile devices
Password resets and account access
Email, printers, and basic network connectivity
Standard business applications (e.g., Microsoft Office, ADP access, etc.)
Log, track, and update all support requests in the ticketing system
Ensure timely response and resolution in line with service expectations
Escalate unresolved or complex issues to the Technology Manager or appropriate vendor
Set up and configure new hire equipment (computers, accounts, system access)
Support onboarding and offboarding processes (account creation, access removal, equipment handling)
Maintain and organize IT equipment inventory
Assist with basic system updates, patches, and routine maintenance tasks
Provide clear, user-friendly guidance to employees with varying levels of technical experience
Follow established IT policies, security protocols, and documentation standards
Other duties as assigned

Qualifications

Required:

1–3 years of experience in an IT support or help desk role
Associates degree with technical focus
Basic knowledge of:
- Windows operating systems
- Microsoft 365 / Office applications
- Active Directory (user account management, password resets)
Strong troubleshooting and problem-solving skills
Ability to communicate technical information in simple, clear terms
Organized and able to manage multiple requests at once
Customer-service mindset and ability to work with colleagues at all levels

Preferred:

Experience with ticketing systems, such as Spiceworks
Familiarity with basic networking concepts (Wi-Fi, VPN, connectivity issues)
Experience supporting hourly or field-based workforces

Work Environment:

This position operates in a professional office environment combined with beverage distribution warehouse. This is a full-time position, standard working hours are Monday through Friday. Occasional evening or weekend work may be required. Minimal travel (less than 10%).

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Ability to lift and move up to 10 lbs. of equipment.

Additional Information:

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign other related duties and responsibilities as needed to meet organizational needs.

Equal Employment Opportunity Statement:

Mitchell Companies is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Quick Apply

Refine Your Search

It jobs

IT Help Desk Associate

IT Support Analyst

IT Support Specialist

IT - WMS Super User

IT Functional Analyst

IT Support Technician

IT Business Analyst

EHR Helpdesk Analyst- REMOTE

IT Help Desk Technician

Help Desk Analyst - Trenton, NJ(Remote)

IT Technician

Junior Service Support Analyst

Desktop Support Technician, IT Operations

IT Security Analyst

IT Support Specialist (Salesforce/CHATS Support) - Remote

IT Support Specialist

IT Assistant / Help Desk (Entry Level)

IT Helpdesk Analyst (Level 1 / L1 Support)

IT Support Technician I

IT Support Technician

I want to receive the latest job alert for It

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected