Top 1574 Itil Process Analyst Jobs

SD Analyst
Provalus —Jasper, TX
- Computer networking
- Communication skills
- Entry level
Quick Apply
Senior MAVEN Architect & Operations Integrator
Leidos —Odenton, MD
- $131,300 - $237,350 a year
- Full-time
- Master's degree
- Bachelor's degree
- SharePoint
Business Analyst
Alps Alpine North America Inc —McAllen, TX
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Research
- AD&D insurance
- Paid holidays
Quick Apply
3d
Senior IT Integration Analyst
Performance Personnel Services, LLC —Pascagoula, MS
- $44 - $49 an hour
- Full-time
- Microsoft Excel
- Office
- Microsoft Office
Quick Apply
SAP Business Systems Analyst
Trumpf —Farmington, CT
- Weekends as needed
- Computer science
- Computer Science
- Writing skills
3d
Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
- Mid-level
Quick Apply
9d
Service Desk Analyst
Emergent Staffing —Minneapolis, MN
- $35 - $50 an hour
- Full-time
- Mid-level
- 3 years
- SQL
Quick Apply
ServiceNow Workflow Manager
Govcio LLC —Hampton, VA
- $120,000 - $150,650 a year
- Full-time
- High school diploma or GED
- Continuous improvement
- JavaScript
Change & Release Manager
Chickasaw Nation Industries —Albany, GA
- Full-time
- Mid-level
- Office
- Quality control
- AD&D insurance
- Disability insurance
10d
Service Desk Analyst
Emergent Staffing —Washington, DC
- $35 - $50 an hour
- Full-time
- Mid-level
- 3 years
- SQL
Quick Apply
Senior Systems Analyst
MANTECH —Arlington, VA
- Full-time
- 5 years
- Office
- Windows
Training and Development (T&D)
ResourceTek —Crossville, TN
- From $75,000 an hour
- Temporary
- Mid-level
- Office
- Analysis skills
Quick Apply
14d
Senior MAVEN Architect & Mission Integrator SME
Leidos —Odenton, MD
- $131,300 - $237,350 a year
- Full-time
- Master's degree
- Bachelor's degree
- SharePoint
Technology Business Management Analyst
SNI Companies —Ogden, UT
- $140,000 - $155,000 a year
- Full-time
- 5 years
- Finance
- Master's degree
Quick Apply
11d
Application Production Support Engineer / Production Support Analyst (Charlotte)
Experis —Charlotte, NC
- $65.06 an hour
- Contract
- 5 years
- SQL
- Senior level
- Health insurance
- Dental insurance
Quick Apply
1d
Systems Analyst
Robert Half —Brighton, MI
- $49.40 - $57.20 an hour
- Temporary
- Hybrid work
- 5 years
- Office
- SQL
- Disability insurance
- Dental insurance
Quick Apply
Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
Financial Analyst - Dallas, TX
Software Technology Inc —Dallas, TX
- On call
- Mid-level
- Organizational skills
- SharePoint
Quick Apply
Security Analyst
Sonsoft Inc —Philadelphia, PA
- Full-time
- 6 years
- US work authorization
- Senior level
Quick Apply
Security Analyst
Sonsoft Inc —Philadelphia, PA
- Full-time
- 3 years
- Analysis skills
- Bachelor's degree
Quick Apply

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SD Analyst

Provalus -
Jasper, TX

Quick Apply

Job Details

Qualifications

Customer communication

Full Job Description

The IT Service Desk Analyst position focuses on the completion of tasks to support Client projects and is assigned to Client teams through all phases either individually or with a Senior Service Desk Analyst. The IT Service Desk Analyst will work with team members to support Service Delivery. This will involve working closely on environments for the assigned Client and ticket queue (s) to ensure established Service Level Agreements are exceeded.

The IT Service Desk Analyst will be assigned to learn and become certified in the tasks necessary to support Provalus and their Clients. IT Service Desk Analysts will also assist in training Junior IT Service Desk Analysts . when assigned by the Team Lead. All Provalus employees are to ensure tasks performed adhere to the firm’s SOC 2 Type 2 compliance requirements. This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Provalus is constantly improving. Each member of our team must understand the importance of the handling of Client data.

Shift: This team operates 24 X 7 all shifts are open

Key Responsibilities and Duties :

Perform certified tasks assigned by the Shift Lead and/or Team Lead.
Provide Tier 1 - 2 level triage and ticket maintenance for IT support environment.
Provide effective oral and written communication to Clients and Junior Service

Desk Analysts leveraging approved documentation.

Acquire and maintain certifications as assigned by the Delivery Manager or in the Career Progression & Education Plan.
Continue career progression to meet requirements of Senior IT Service Desk

Analyst.

Train Junior IT Service Desk Analysts on qualified tasks.
Perform other duties as assigned.

Candidate Profile :

Solid understanding of computer hardware, software, and networking

Experience with Point - of - Sale (POS) is preferred.

Excellent verbal and written communication skills and attention to detail.
Experience with ticketing systems (ITIL) and knowledgebase management.
Ability and willingness to work individually and in a collaborative team

environment.

Strong troubleshooting skills and ability to resolve complex technical issues.
Ability to follow processes, proced

Quick Apply

Refine Your Search

Itil Process Analyst jobs

SD Analyst

Senior MAVEN Architect & Operations Integrator

Business Analyst

Senior IT Integration Analyst

SAP Business Systems Analyst

Desktop Analyst

Service Desk Analyst

ServiceNow Workflow Manager

Change & Release Manager

Service Desk Analyst

Senior Systems Analyst

Training and Development (T&D)

Senior MAVEN Architect & Mission Integrator SME

Technology Business Management Analyst

Application Production Support Engineer / Production Support Analyst (Charlotte)

Systems Analyst

Service Desk Analyst

Financial Analyst - Dallas, TX

Security Analyst

Security Analyst

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