Top 1420 Itil Process Analyst Jobs

Service Desk Analyst - Newark, NJ/Hybrid
Software Technology Inc —Newark, NJ
- Contract
- Hybrid work
- Computer Science
- Writing skills
- Mid-level
Quick Apply
Business Analyst Trainee
CapitalPlanHoldings —Remote
- $62,000 - $72,000 a year
- Full-time
- Computer Science
- No background check
- SQL
- Health savings account
- Health insurance
Quick Apply
11d
Senior Business Process Analyst
True Tandem —Remote
- $115,000 - $128,000 a year
- Full-time
- Azure
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Application Analyst
Community Medical Group —Miami, FL
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Enterprise Application Business Analyst
DARAMIC, LLC —Charlotte, NC
- Full-time
- Mid-level
- 3 years
- Master's degree
Quick Apply
IT Analyst (Contract-to-Hire)
Blue Star Partners LLC —Columbus, OH
- $60 - $65 an hour
- Hybrid work
- Customer service
- Mid-level
- Microsoft Office
Quick Apply
ITIL Problem Management Analyst
OSI Digital —Irvine, CA
- $25 - $50 an hour
- 5 years
- Office
- In-person
Quick Apply
Workday Systems Analyst
CEDENT —Remote
- $40 - $60 an hour
- Contract
- Mid-level
- Dental insurance
- Vision insurance
Service Desk Analyst
The Boston Beer Company —Boston, MA
- $30 - $50 an hour
- Full-time
- Continuous improvement
- Fair chance
- 1 year
- Wellness program
- Employee stock purchase plan
Quick Apply
Monitoring Analyst
Two95 International Inc. —Sacramento, CA
- Weekends as needed
- Mid-level
- 3 years
- SQL
Quick Apply
Production Support Analyst – ACH Payments
Finzly —Remote
- Night shift
- Remote
- 7 years
- SQL
- Analysis skills
Analyst - Enterprise Risk Advisory 5A
Genpact LLC —New York, NY
- $45,000 - $56,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Finance
Quick Apply
14d
ServiceNow Business Analyst
eCIFM Solutions Inc. —San Ramon, CA
- $95,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- 2 years
Quick Apply
Client Operations Analyst II
NLP Logix —Jacksonville, FL
- $75,000 - $85,000 a year
- Full-time
- Azure
- Computer Science
- Mid-level
Quick Apply
Technical Product Analyst
Electronic Systems Inc —Fairfax, VA
- Contract
- Hybrid work
- Mid-level
- Analysis skills
- Quality control
Cloud Analyst
Maximus —Tysons, VA
- $50,000 - $80,000 a year
- Azure
- Mid-level
- AWS
- Paid holidays
- Disability insurance
Junior Configuration Analyst
Maximus —Tysons, VA
- $40,000 - $65,000 a year
- Remote
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Business Analyst
Barrow Wise Consulting —Chicago, IL
- $70,000 - $90,000 a year
- Full-time
- School experience
- Computer Science
- 5 years
- Health insurance
- Paid time off
Quick Apply
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
EDI Requirements Analyst & Production Operations Specialist
SKT Lab —Fremont, CA
- Email
- Senior level
- Communication skills

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Service Desk Analyst - Newark, NJ/Hybrid

Software Technology Inc -
Newark, NJ

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Job Details

Contract

Qualifications

Windows
Bachelor's degree
IP networking
Network routing
Productivity software
Active Directory management

Full Job Description

Service Desk Analyst

Newark, NJ

6-month contract

Hybrid schedule - 3 days Onsite, 2 days Remote

Roles and Responsibilities

· Field end user phone calls, emails, and alerts, and submit tickets accordingly.
· Provide first & second level of support to end users, properly identifying and diagnosing reported issues and requests with the mindset of resolving upon first contact or remaining engaged with the client via proper follow up and communication, ensuring closure.
· Escalate tickets to the appropriate channels when required to ensure incidents and requests are resolved in a timely fashion and within the SLA.
· Proactively monitor ticket queues, prioritizing incidents and requests, taking immediate action or escalating issues as required. Identify real time trends for potential recurring or major issues and communicating findings to the proper support teams and management
· Ensure all tickets are properly managed with complete and accurate information. Perform ticket trending and analysis of recurring issues and provide suggestions for reducing tickets, improving issue resolution, optimizing client satisfaction and the overall customer IT experience.
· Create knowledge articles, maintain an active knowledge base, and follow processes based on ITIL principles and best practices. Actively participate in process improvement through training and collaboration with both service desk and support team members.
· Stay informed of new technology, features, and functionality as they are deployed to provide optimal client support. Offer suggestions for improvements of current technology in production or available for implementation.

Education, Experience and Qualifications:

· Bachelor's Degree in Computer Science or related field.
· 3-5 years' experience in a corporate IT service desk environment with exceptional problem-solving skills.

Knowledge and Skills:

· Must have exceptional skills in Office 365.
· Must be proficient working with Microsoft Windows, Office Suite, and Active Directory.
· Must have basic networking (TCP/IP, DNS, routing, subnetting) knowledge.
· Basic understanding of ITIL or related processes and best practices, as well as end user and client related SLAs.
· Excellent communication skills, including the ability to interact effectively with all clients and executives, always promoting and maintaining a high standard of customer service and satisfaction.
· Proficiency in customer relationship management, building strong relations with clients.
· Team player required: Must be able to interact with peers, engineers and support staff, as well as all of IT management in a constantly evolving environment
· Ability to work in fast paced environment and a strong desire to learn.

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Refine Your Search

Itil Process Analyst jobs

Service Desk Analyst - Newark, NJ/Hybrid

Business Analyst Trainee

Senior Business Process Analyst

Application Analyst

Enterprise Application Business Analyst

IT Analyst (Contract-to-Hire)

ITIL Problem Management Analyst

Workday Systems Analyst

Service Desk Analyst

Monitoring Analyst

Production Support Analyst – ACH Payments

Analyst - Enterprise Risk Advisory 5A

ServiceNow Business Analyst

Client Operations Analyst II

Technical Product Analyst

Cloud Analyst

Junior Configuration Analyst

Business Analyst

Service Desk Technology Support Analyst

EDI Requirements Analyst & Production Operations Specialist

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