Top 29 Itil Process Analyst Jobs in Phoenix, AZ

Service Desk Analyst
Mattamy Homes —Scottsdale, AZ
- Full-time
- Mid-level
- Office
- Travel
Enterprise Systems Analyst
Intel —Phoenix, AZ
- $105,300 - $175,210 a year
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Office
- Health insurance
Analyst, Network Operations Center
Guitar Center —Phoenix, AZ
- $25 - $40 an hour
- 12 hour shift
- Data analysis skills
- Mid-level
- Office
- Paid holidays
- Health insurance
12d
EHR Help Desk Analyst
Southwest Human Development Inc —Phoenix, AZ
- CPR Certification
- HIPAA
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply
AS400 /IBM i Infrastructure Analyst
Kyndryl —Phoenix, AZ
- $63,840 - $121,440 a year
- Full-time
- 5 years
- Analysis skills
- Continuous improvement
- Health insurance
- Dental insurance
IT Support Analyst - MWH
MWH —Phoenix, AZ
- $48,000 - $65,000 a year
- Full-time
- Background check
- Computer science
- Mid-level
- Paid parental leave
- AD&D insurance
Epic Research & Genomics Analyst
Deloitte —Gilbert, AZ
- $125,000 - $143,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
13d
Sr. Business Continuity Analyst
Early Warning Services —Scottsdale, AZ
- $84,000 - $126,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Research
- Paid parental leave
- Health savings account
Epic Willow Pharmacy Applications Consultant 6193365
Accenture —Scottsdale, AZ
- $75 - $85 an hour
- Weekends as needed
- Remote
- Management
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
Staff Analyst III
Western Alliance Bank —Phoenix, AZ
- Full-time
- 7 years
- Office
- Bachelor's degree
- Wellness program
- Health insurance
10d
IT Clinical Solution Analyst II
Banner Health —Phoenix, AZ
- $32.09 - $53.48 an hour
- Weekends as needed
- Remote
- Research
- Mid-level
- Bachelor's degree
- Health insurance
- Opportunities for advancement
5h
Senior Business Analyst I
CE Wilson Consulting, LLC —Phoenix, AZ
- Part-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
IT Software Asset Management Analyst
DoorDash USA —Tempe, AZ
- $95,200 - $140,000 a year
- Microsoft Excel
- Customer service
- 5 years
- Paid parental leave
- Parental leave
Quick Apply
IT On-Site Support Technician
WSP —Tempe, AZ
- $60,800 - $83,600 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Technical Analyst
Circle K —Tempe, AZ
- Monday to Friday
- Microsoft Outlook
- 5 years
- ERP systems
Director, Digital Workplace and End User Services
onsemi —Scottsdale, AZ
- Online Application
- Bachelor's degree
- US work authorization
- Scripting
ServiceNow Senior Tech Lead
RTX Corporate —Phoenix, AZ
- $132,400 - $251,600 a year
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
- Paid holidays
- Disability insurance
ServiceNow Business Analyst
Stellar IT Solutions LLC —Chandler, AZ
- $90,000 - $120,000 a year
- Full-time
- Azure
- 5 years
- AWS
Quick Apply
Analyst II - Asset Management
HonorHealth —Phoenix, AZ
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Epic Certified Beacon Consultant 6304718
Accenture —Scottsdale, AZ
- $75 - $85 an hour
- Weekends as needed
- Remote
- Management
- HIPAA
- 3 years
- Disability insurance
- Health insurance

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Itil Process Analyst jobs near Phoenix, AZ

Service Desk Analyst

Mattamy Homes -
Scottsdale, AZ

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Job Details

Full-time

Qualifications

Technical support via phone
Incident Escalation
Incident management operations support
Resolving technical support tickets
Productivity software
Escalation handling

Full Job Description

Location:

Phoenix, Arizona (5 days/week in office)

Company:

Mattamy Asset Management

Department:

IT Enterprise Services, Mattamy Asset Management

Employment Type:

Full-Time

Reports to:

Manager, Service Desk

At Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work and our diverse teams come together to deliver on that mission in every aspect. We are thoughtful planners, precise project managers and practiced subject matter experts. And in each area of our evolving business, we are trusted to drive results. Here, your opinion will be invited, and your contributions will count. You’ll be surrounded by caring people who encourage you to be exactly who you are. You’ll grow in your area of expertise, learning alongside committed colleagues. With a relentless focus on industry leadership and a deep commitment to sustainability, we’ve got big plans for the future – and for you.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

Reporting to the IT Manager, Service Desk. The Service Desk Analyst is the primary point of contact for end-users with IT-related queries. As such, this role leads the day-to-day fulfillment of user assistance requests, investigating incidents, providing troubleshooting expertise and resolving situations as they arise.

The Service Desk Analyst is familiar with queue management techniques to ensure prompt and efficient service and can manage access control to remote systems. This role liaises with the appropriate support teams and third parties for escalation.

What you’ll do

Provide exemplary end-user support and service in all situations
Provide a prompt response to user requests for information and assist in application system problem resolution
Provide direct technical support to end-users to troubleshoot problems in an efficient and effective manner
Keep the end-user informed of progress and advise on workarounds
Monitor and report on service levels to ensure alignment with targets
Log all incoming calls in an Incident Management tool and resolve and / or escalate calls as required
Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management
Ensure that knowledge entries in the support knowledge base are up-to-date and consistent
Perform access control activities such as active directory accounts, local user privileges, etc.
Prioritize and allocate incidents and provide on calls support as required.
Be adequately informed on the IT operating environment (hardware and software) as it relates to overall IT service delivery.
Collaborate with other IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis.
Coordinate with relevant IT Service Delivery leads to resolve after-hours incidents

What you bring

College diploma or university degree in business or information systems
Minimum of 1-2 years’ related experience
Must be available to work shifts from 9:30 AM MST to 5:30 PM MST during Daylight Saving Time (March to November) and 8:00 AM MST to 5:00 PM MST outside of Daylight Saving Time (November to March).
Must be able to travel to Canada for Team Meetings two times per year
Experience providing direct technical support to end users via telephone or e-mail to troubleshoot problems in an efficient and effective manner
Experience logging incoming calls in an Incident Management tool and resolving and / or escalating calls.
Experience in prioritizing and allocating incidents and queue management.
Experience in access control activities such as active directory accounts, local user privileges, etc. an asset
Strong communication skills – both written and verbal
Effective negotiation skills, able to use tact and diplomacy when dealing with various users and customers
Able to multi-task and prioritize appropriately in a fast paced environment
Experience using Microsoft Office.

Bonus points

A+ Certification
ITIL Foundations Certification
Familiarity with and demonstrated understanding of enterprise's business and IT operating environment an asset.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.

Who we are

Mattamy Asset Management (MAM) is the parent company of Mattamy Homes Canada and Mattamy Homes U.S., which together make up the largest family-owned homebuilding platform in North America.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Asset Management is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Qualified applicants will be contacted directly by the Talent Acquisition team.

Apply Now

Refine Your Search

Itil Process Analyst jobs in Phoenix, AZ

Service Desk Analyst

Enterprise Systems Analyst

Analyst, Network Operations Center

EHR Help Desk Analyst

AS400 /IBM i Infrastructure Analyst

IT Support Analyst - MWH

Epic Research & Genomics Analyst

Sr. Business Continuity Analyst

Epic Willow Pharmacy Applications Consultant 6193365

Staff Analyst III

IT Clinical Solution Analyst II

Senior Business Analyst I

IT Software Asset Management Analyst

IT On-Site Support Technician

Technical Analyst

Director, Digital Workplace and End User Services

ServiceNow Senior Tech Lead

ServiceNow Business Analyst

Analyst II - Asset Management

Epic Certified Beacon Consultant 6304718

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