Top 15 Itil Process Engineer Jobs

ZERO TRUST (ZT) PROCESS RE-ENGINEER SME
Hiring Our Heroes —Arlington, VA
- Full-time
- Hybrid work
- Azure
- Computer Science
- 5 years
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Senior Process Automation Engineer
AGE Solutions —Fort Meade, MD
- From $155,000 a year
- Hybrid work
- Computer Science
- PMP
- Writing skills
- Paid training
- Paid parental leave
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Mid ServiceNow ITSM Process Systems Engineer
USmax Corporation —St. Louis, MO
- Full-time
- Microsoft Excel
- Computer Science
- Mid-level
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ZERO TRUST (ZT) PROCESS RE-ENGINEER SME
Zermount Inc —Arlington, VA
- Full-time
- Hybrid work
- Azure
- Computer Science
- 5 years
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Jira Engineer
Peraton —Denver, CO
- $135,000 - $216,000 a year
- Bachelor of Science
- 11+ years
- High school diploma or GED
- Health savings account
- Paid holidays
Process Engineer III
Katalyst Healthcares & Life Sciences —Portsmouth, NH
- Contract
- Customer service
- English
- Windows
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IT Process Engineer II
Jabil Circuit —Memphis, TN
- Full-time
- Computer science
- Computer Science
- Mid-level
Network Engineer, Reliability & Observability
FluidStack —London, OH
- $150,000 - $250,000 a year
- Email
- Office
- SQL
- Continuous improvement
- Dental insurance
- Paid time off
ERP Technical Support Engineer Infor CSI (SyteLine)
Re:Build Manufacturing —Framingham, MA
- $80,000 - $136,000 a year
- Remote
- 5 years
- System design
- Mid-level
- Health insurance
- Dental insurance
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Senior Virtual Desktop Infrastructure Engineer
Govcio LLC —Doral, FL
- $105,000 - $120,000 a year
- Full-time
- PMP
- 5 years
- Master's degree
Senior Virtual Desktop Infrastructure Engineer
MANTECH —Doral, FL
- Full-time
- PMP
- Bachelor of Science
- Office
Systems Support Engineer
Lithium Nevada, LLC —Winnemucca, NV
- Computer science
- Azure
- Computer Science
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ZERO TRUST (ZT) PROCESS RE-ENGINEER SME

Hiring Our Heroes -
Arlington, VA

Quick Apply

Job Details

Full-time

Qualifications

Roadmap creation (System development task)
Zero Trust security
NIST SP 800-53
Process optimization
Zero trust architecture design
IT policy development
Process design
Metrics Reporting
Change management
Policy & process development
Bachelor's degree
Process improvement planning
AI-driven automation
Project leadership
Project planning phase
Implementing IT solutions
Policy Development

Full Job Description

ZERO TRUST (ZT) PROCESS RE-ENGINEERING SME

POSITION OVERVIEW

The Zero Trust Process Re-Engineering SME exists to provide senior-level advisory expertise in assessing, analyzing, and re-engineering the agency's enterprise IT and cybersecurity processes to advance its Zero Trust implementation. This role directly supports TSA's compliance with EO 14028, OMB M-22-09, and related federal mandates by translating policy requirements into actionable process change advisory that spans all five CISA ZTMM v2.0 pillars. The expected outcome is a continuously maturing ZT process posture - with advisory findings, roadmap inputs, and common control catalog contributions that drive measurable ZTMM maturity advancement and defensible IG FISMA compliance performance. This is a senior advisory role, not an execution or documentation support position.

DUTIESRESPONSIBILITIES

General Duties

Provide senior advisory guidance on the re-engineering of the agency's enterprise IT and cybersecurity processes to align with Zero Trust principles across all five CISA ZTMM v2.0 pillars: Identity, Devices, Networks, ApplicationsWorkloads, and Data.
Continuously monitor the federal ZT policy and regulatory landscape, including EOs, OMB memoranda, NIST publications, and DHS/CISA directives, and deliver real-time risk identification and actionable advisory recommendations before compliance deadlines arise.
Conduct comprehensive gap analyses of existing agency policy documentation against ZT mandates; develop remediation roadmaps and present recommended courses of action for agency concurrence.
Provide advisory support for the development and continuous maturation of the agency's ZT Common Control Catalog (CCC), ensuring recommended approaches align with RMF phases and ZT implementation lifecycle milestones.
Develop recommended updates to the ZT Roadmap and Implementation Plan, incorporating process re-engineering findings and stakeholder input for agency review and approval.
Apply real-time analysis of process performance data and ZT maturity indicators to proactively surface emerging risk areas and deliver timely recommendations, moving beyond periodic reporting to support continuous risk mitigation.
Collaborate with cross-functional stakeholders to validate process outcomes and provide recommended courses of action for continuous improvement.
Support all internal and external ZT data calls, requests, audits, and compliance updates; ensure recommended responses are developed and provided for agency review.
Develop recommended new and revised cybersecurity policy documents and SOPs; all final documentation is subject to agency review and approval.
Provide senior advisory support to ZT leadership on planning, scheduling, solution development, reporting, performance metrics, and program governance.
Leverage AI-assisted analysis tools, automation platforms, and prompt engineering techniques to enhance advisory productivity, accelerate gap analysis and documentation tasks, and enable focus on higher-value technical advisory work; apply all AI capabilities in accordance with agency acceptable use policies and Zermount's ethical AI use guidelines.

SUBJECT MATTER EXPERTISE

Subject Matter Expertise (SME) Area #1 – Zero Trust Policy, Process Re-EngineeringFederal Compliance Advisory

Expert-level mastery of CISA ZTMM v2.0 across all five pillars including demonstrated ability to conduct gap assessments, produce maturity findings, and translate ZTMM criteria into agency-level process change recommendations.
Authoritative knowledge of federal ZT mandates including EO 14028, OMB M-22-09, OMB M-21-31, NIST SP 800-207, NIST SP 800-53 Rev. 5, FISMA, and IG FISMA metrics criteria; ability to independently interpret and apply new guidance as it is released.
Demonstrated capability to lead enterprise-scale process re-engineering efforts in a federal environment - producing advisory artifacts such as gap analyses, process inventories, opportunity registers, change impact analyses, and CISO-ready briefings.
Expert-level proficiency in ZT Common Control Catalog development, including control mapping to NIST SP 800-53 control families across all five ZTMM pillars.
Independent decision-making authority on process re-engineering advisory scope, methodology selection, and recommended approach.
Problem-solving at the intersection of policy compliance and operational process design. Able to diagnose root causes of ZT maturity gaps, prioritize remediation advisory, and sequence recommendations across competing program constraints.

SME Area #2 – Enterprise IT ArchitectureTechnical Domain Fluency

Foundational working knowledge of enterprise IT systems architecture, including cloud platforms (Azure, AWS, or GCP), network environments, database systems, and systems administration - sufficient to assess ZT process impacts across technical domains and engage credibly with technical stakeholders and pillar SMEs.
Familiarity with enterprise IT service management frameworks (e.g., ITIL) and their intersection with cybersecurity process design and ZT implementation planning.
Understanding of hybrid cloud and on-premises infrastructure models as they relate to ZT policy applicability and process re-engineering scope.
Supports primary ZT policy advisory function by enabling cross-domain process assessment that spans Identity, Devices, Networks, Applications, and Data, avoiding siloed policy analysis that ignores technical implementation realities.
Interacts directly with pillar SMEs (Identity, Network, Devices, Data, AppsWorkloads) to validate process re-engineering recommendations against technical feasibility and implementation constraints.

QUALIFICATIONS

Minimum Requirements

A minimum of 10 years as a Policy Analyst, Process Re-Engineer, or Senior Policy Writer for an enterprise IT or cybersecurity program with demonstrated Zero Trust scope.
Expert knowledge of NIST SP 800-207, NIST SP 800-53 Rev. 5, FISMA, and federal ZT mandates including EO 14028, OMB M-22-09, and OMB M-21-31.
Demonstrated ability to lead process re-engineering efforts directly supporting ZT implementation.
Experience developing or maturing enterprise ZT artifacts including Common Control Catalogs, ZT roadmaps, and implementation plans.
Demonstrated operational experience developing and implementing Zero Trust solutions in a federal agency or large enterprise environment.
Proven experience translating ZT mandates into actionable agency-level policy frameworks, process change initiatives, and implementation roadmaps.
Experience supporting or leading ZT-related IG FISMA metrics reporting or FISMA ZT compliance submissions.
Superb written and oral communication skills; demonstrated ability to navigate highly political client environments with professionalism and tact.
Demonstrated familiarity with AI-assisted analysis tools or prompt engineering; ability to apply AI capabilities ethically to accelerate advisory work.

Preferred Qualifications

Five years of IT cybersecurity experience, including direct support to the U.S. Government. This experience can be concurrent with the minimum 10 years of Policy Analyst, Process Re-Engineer, or Senior Policy Writer experience.
Prior direct involvement in a federal ZT pilot program or enterprise ZT deployment in a planning, advisory, or execution leadership capacity.
Experience developing or significantly maturing a ZT Common Control Catalog aligned to NIST SP 800-53 and CISA ZTMM v2.0.
Familiarity with SAFe for Government (SGP) or equivalent agile delivery methodology in a federal program environment.
Experience with IG FISMA audit preparation and response in the context of federal ZT or FISMA compliance programs.

Competencies

Technical: CISA ZTMM v2.0 (all five pillars), NIST SP 800-207, NIST SP 800-53 Rev. 5, RMF, FISMA, IG FISMA metrics, EO 14028, OMB M-22-09, Common Control Catalog development, enterprise process re-engineering methodology, AI-assisted analysis.
Leadership: Senior advisory engagement with CISO-level and senior federal leadership; ability to bring forward recommended solutions for concurrence rather than soliciting open-ended direction; cross-pillar SME coordination; program governance support.
Behavioral: Proactive risk identification and real-time advisory posture; political acumen in complex federal client environments; high attention to detail in policy analysis and artifact production; continuous learning orientation toward evolving federal ZT guidance.

EducationCertifications

Minimum of a Bachelor of Science (or higher) in Information Technology, Computer Science, Cybersecurity, or a related field.
Required: Certified Information Security Manager (CISM) or Certified Information Systems Security Professional (CISSP), or Certified Authorization Professional (CAP / CGRC), or equivalent certification.
Strongly preferred: Certified Chief Information Security Officer (CCISO), Project Management Professional (PMP), or Six Sigma Green Belt.

Clearance level

Active Secret clearance is required.

WORK LOCATION

Hybrid – Primarily Remote. Occasional onsite work required at the client location in Springfield, VA and Zermount HQ in Arlington, VA.

HOURS OF OPERATION

Business Hours: 8:00 AM EST – 4:30 PM EST.
Core Hours: 9:00 AM EST – 3:00 PM EST.

REPORTING STRUCTURE

Reports To: ZT SME Team Lead
Direct Reports: None.

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Itil Process Engineer jobs

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