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Retail Store Lead

Stella & Dot -
Burlingame, CA

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Job Details

Part-time
$25 - $30 an hour

Benefits

Employee discount

Qualifications

Customer communication
Retail industry sales team management experience
Managing retail teams
Store closing procedures
Merchandising
Store opening procedures
Reporting and dashboarding tools
Sales team management
Fashion styling
Team development
Business development experience
Mentoring
Video communication
Leading team collaboration initiatives
Retail store product knowledge
Conducting staff training sessions as a store manager
Retail industry recruitment experience
POS systems
Retail management experience

Full Job Description

About Stella & Dot

Stella & Dot is a mission-driven, female-founded jewelry and accessories brand that has sold over $2 billion in accessories worldwide. Named after our founder’s grandmothers and born from a vision of empowering women, we design confidence-boosting, ethically crafted pieces — and we believe your best accessories are confidence and joy. Stella & Dot has contributed over $10 million to support women’s education, economic empowerment, and breast cancer awareness.

About the Role

This is a rare opportunity to build something from the ground up — and to help rebuild a beloved brand in an entirely new channel. We’re opening our new flagship Stella & Dot boutique on Burlingame Avenue, and the store is more than a store: it’s our retail flagship, a daily content studio for the brand, and home to our company office and e-commerce fulfillment center in the back of house. You’ll work alongside our General Manager and fulfillment team every day — a founding-team seat most retail leaders never get.

You’ll join in July, ahead of our late-summer grand opening, to oversee the build-out, set up the POS, merchandise the store and hire a PT associate. Once the doors open, you’ll be the face of Stella & Dot in Burlingame: selling on the floor, booking and hosting community give-back events, and creating daily social content. You’ll often run the store on your own — opening, selling, closing, and creating content between customers — which is exactly what makes this role a true ownership opportunity for the right person.

Location: Burlingame Avenue, Burlingame, CA 94010

Start Date: July 2026 (pre-opening; grand opening August 2026)

Employment: Approx 20-35 hours/week

Schedule: Flexible availability required, including weekends and evenings. You must be able to work Saturday / Sunday and will be a keyholder opening and closing the store on the weekends.

Reports To: Chief Marketing and Operations Officer

Pre-Opening Responsibilities (July – Grand Opening)

Before the doors open, you will:

Serve as the on-site point of contact throughout construction and store build-out on Burlingame Avenue
Coordinate with contractors, vendors, and Stella & Dot leadership to ensure the space is delivered on time and on brand
Set up and configure the POS system; ensure payment processing, inventory tracking, and reporting are fully operational before opening day
Organize and merchandise opening inventory — including fashion jewelry, fine jewelry, accessories, apparel, and handbags
Recruit, interview, and hire a part-time sales associate aligned with the Stella & Dot brand, culture, and mission, to start once the store is open
Develop deep knowledge of Stella & Dot products and train your associate on jewelry knowledge, care, styling, and brand storytelling
Establish procedures for loss prevention and cash management
Begin building your community event pipeline before opening day — a target list of local schools, nonprofits, teams, and organizations
Plan and execute a grand-opening launch event

Ongoing Responsibilities

Community Events & Give-Back Program — the Heart of This Role

Our store grows through community, not just walk-in traffic. You will own our give-back event program:

Build and maintain a pipeline of local schools, PTAs, sports teams, nonprofits, and community organizations across Burlingame and the surrounding Peninsula
Proactively pitch, book, and host in-store give-back shopping events, where a percentage of event proceeds is donated to the partner organization — with a target of 4–6 events per month once the store is established
Host styling sessions, trunk shows, and private shopping events that grow the community and drive revenue
Follow up with event attendees to convert them into lasting clients and grow our local mailing list
Represent Stella & Dot at community events and fundraisers on and around Burlingame Avenue

Sales & Clientele

Drive and own daily, weekly, and monthly sales targets
Lead by example on the sales floor — model exceptional styling consultations and jewelry layering techniques
Provide exceptional customer service, including returns, exchanges, and special requests
Build and maintain client relationships with proactive follow-up and personalized outreach; develop strategies for growing local mailing lists and email outreach

Content Creation & Social Media

The store doubles as a visual studio for the brand, producing daily content to share online. You will:

Create daily social content as part of the natural rhythm of the job — styling videos, try-ons, new-arrival features, event recaps, and behind-the-scenes moments
Be comfortable and confident on camera for our Instagram and other channels
Stage and shoot product and store content that meets brand standards
Collaborate with our marketing team on the content calendar, trends, and promotions

Team Leadership

Lead and mentor your part-time sales associate; foster a warm, supportive, high-performing culture rooted in empowerment and collaboration
Build weekly schedules to ensure strong coverage during peak hours, weekends, and in-store events

Jewelry & Visual Merchandising

Maintain expert-level product knowledge across all Stella & Dot jewelry collections
Oversee visual merchandising, seasonal display refreshes, and trend-driven product groupings in collaboration with our Design Director
Manage jewelry maintenance, the look of the store, daily cleaning, and security protocols
Process returns, repairs, and warranty claims per Stella & Dot policy
Coordinate promotional events with the CMO and develop signage and outreach for promotions

Operations

Manage daily store opening and closing procedures as a keyholder
Handle POS transactions, end-of-day reconciliation, and cash management
Maintain strong shrink-prevention and loss-prevention standards
Ensure the store is consistently clean, organized, and aligned with brand standards
Share the building with our back-of-house team: the rear of the store operates as our company office and e-commerce fulfillment center, so you’ll collaborate daily with the General Manager and fulfillment team

Qualifications & Requirements

2–4 years of retail experience, ideally in fashion, jewelry, accessories, or lifestyle brands
Proven top sales performance, plus demonstrated experience with outbound outreach — booking events, building local partnerships, or community business development
Comfortable on camera and experienced in creating social content
Demonstrated passion for fashion, personal styling, and helping clients find pieces they love; a great sense of style with a strong eye
Proven ability to hire, onboard, train, and motivate retail sales talent
Strong knowledge of — or genuine curiosity about — jewelry: materials, care, trends, and styling
Self-directed and reliable: comfortable running the store independently, including opening and closing as a keyholder
Proficiency with POS systems and basic retail reporting tools
Excellent verbal communication, organizational, and problem-solving skills
Flexible availability including weekends, evenings, and peak retail periods
A fun, collaborative, positive, and energetic spirit who contributes to a creative work culture
Deep alignment with the Stella & Dot mission: empowering women through community, confidence, and beautiful design

Compensation & Benefits

$25–$30 per hour
Bonus eligibility tied to give-back events booked and hosted, plus store performance
Generous employee discount on all Stella & Dot jewelry and accessories
A founding-team seat working directly alongside company leadership as we rebuild a global, mission-driven, female-founded brand in a new channel
A collaborative, warm team culture on one of the Bay Area’s most beloved shopping streets

How to Apply

We’d love to hear from you. Please send your résumé, a brief personal note and a video about why you love Stella & Dot — or fashion and jewelry in general — to: [email protected]

Stella & Dot is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $25.00 - $30.00 per hour

Work Location: In person

Quick Apply

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