Top 8242 Knowledge Learning Jobs in Deerfield, IL

Specialist, YESS Customer Experience - National Office (Remote)
YMCA of the USA —Chicago, IL
- $26.44 - $31.73 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
7d
Reading and Writing Specialist-Wheeling
National Louis University —Wheeling, IL
- $21.88 - $30.64 an hour
- Part-time
- School experience
- Writing skills
- English
- Health insurance
- Paid time off
7d
Student Success Coach
National Louis University —Wheeling, IL
- $47,365 - $66,311 a year
- Weekends as needed
- School experience
- High school
- Mid-level
- Health insurance
- Paid time off
1d
Department Assistant - Special Education
Glenbrook High School District 225 —Northbrook, IL
- $39,982 - $43,279 a year
- Full-time
- High school
- Office
- Administrative experience
- Health insurance
- Dental insurance
Study Hall Teacher Aide
Township High School District 113 —Highland Park, IL
- $22 an hour
- Extended hours
- School experience
- Classroom
- Google Workspace
Long-Term Substitute (Licensed) - General Interest
Glenbrook High School District 225 —Glenview, IL
- $392.46 - $592.46 a day
- Online Application
- High school
- Math
- Visual & Performing Arts
- Dental insurance
- Tuition reimbursement
Preschool Aide - Kinderhaven Preschool Academy
City of Lake Forest, IL —Lake Forest, IL
- $17 an hour
- Part-time
- Background check
- Classroom
- High school diploma or GED
Test Administrator
Pearson —Buffalo Grove, IL
- From $17.75 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
SEL & Behavior Coordinator - Professional Learning
North Cook Intermediate Service Center —Mount Prospect, IL
- $70,000 - $80,000 a year
- Full-time
- School experience
- Mid-level
- Master's degree
Quick Apply
Analyst, Labeling Regulation
Kraft Heinz Company —Glenview, IL
- $77,800 - $97,300 a year
- Hybrid work
- Mid-level
- Travel
- Organizational skills
- AD&D insurance
- Paid holidays
Executive Assistant of Human Resources
Glenbrook High School District 225 —Glenview, IL
- $64,855 - $76,002 a year
- Full-time
- School experience
- High school
- Mid-level
- Health insurance
- Dental insurance
9d
Part-Time Mental Health Professional Development Trainer and Coach
Effective School Solutions —Mundelein, IL
- $80 an hour
- Part-time
- Computer literacy
- Mid-level
- Driver's License
Quick Apply
Speech Language Pathologist Full Time
The Menta Education Group —Waukegan, IL
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Master's degree
- Children
- 403(b) matching
- Health insurance
Quick Apply
Maintenance Coordinator
ICM Properties, Inc. —Chicago, IL
- $20 - $22 an hour
- 8 hour shift
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Math Instructor, USN RTC
Yorktown Systems Group —Great Lakes, IL
- $27.51 an hour
- 8 hour shift
- Background check
- School experience
- Classroom
- Paid holidays
- Disability insurance
Quick Apply
Math Teacher
Art of Problem Solving —Northbrook, IL
- $32.00 - $32.25 an hour
- Part-time
- Background check
- School experience
- Classroom
- 401(k) matching
- Employee discount
Quick Apply
Litigation Group Manager
Attorney Registration and Disciplinary Commision —Chicago, IL
- $136,000 - $165,000 a year
- Email
- Hybrid work
- 5 years
- Writing skills
- Data analysis skills
- Health insurance
- Dental insurance
Quick Apply
Technical Associate - Seasonal
Second Life Mac —Skokie, IL
- $18.50 an hour
- Full-time
- Mid-level
Quick Apply
8d
Lead Two Year Old Teacher
Highland Park Community Nursery School and Day Care Center —Highland Park, IL
- $19 - $25 an hour
- Full-time
- Bilingual
- Classroom
- Spanish
- Paid holidays
- Health insurance
Quick Apply
Cargo Charter Specialist
National Air Cargo —Wood Dale, IL
- $85,000 - $120,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
9d

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Knowledge Learning jobs near Deerfield, IL

Specialist, YESS Customer Experience - National Office (Remote)

YMCA of the USA -
Chicago, IL

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Job Details

Full-time
$26.44 - $31.73 an hour
7 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
403(b)

Qualifications

Customer communication

Full Job Description

Overview:

The Specialist, Customer Experience serves as a key point of contact for YMCA associations, members, and staff by providing timely, accurate, and high-quality customer support through a centralized ticketing system. This role is responsible for processing a wide range of membership, childcare, and program-related transactions across multiple YMCA operating systems, ensuring data accuracy, proper documentation, and adherence to association and YESS Customer Experience policies and service level agreements.

The Specialist delivers exceptional customer service aligned with the YMCA’s core values of caring, honesty, respect, and responsibility while working independently in a remote environment and collaboratively as part of the YESS Customer Experience Team. This position requires strong attention to detail, effective communication, time management, and the ability to navigate multiple systems and workflows in a fast-paced setting. The role also includes auditing account data, performing system maintenance tasks including YMCA program data entry, escalating issues appropriately, participating in ongoing training, and supporting continuous process improvement to enhance the overall YMCA member and staff experience.

YMCA of the USA (Y-USA) embraces a remote-first working environment which means most employees work remotely from a home office within the continental United States.

Responsibilities:

Responsible for effectively responding to members, association staff, and general inquiries received in the ticketing system regarding YMCA association information, membership, childcare, and programs.
Process ticket transaction requests per department guidelines on accounts in YMCA association specific operating systems (Daxko, Core, ActiveNet, Saleforce/Traction Rec and Amilia, etc.), including but not limited to, activation, cancellation, enrollment, unenrollment, registration, upgrades, downgrades, merges, changes, discount application, discount removal, financial assistance review and approval, generating fees, processing payments, scheduling payments and processing refunds.
Assists with YMCA program entry and maintenance within association-specific operating systems.
Respond to ticket submission and other email requests, within the expected timeframe of 2 business days or less, to meet or exceed the YESS Customer Experience Team SLA (Service Level Agreement) with YMCA associations.
Complete daily, weekly or monthly audits of YMCA association data of new membership, childcare and program registrations, following audit guidelines, to ensure YMCA association accounts are accurate. Escalate issues as needed to supervisor.
Responsible for learning and following published policies and procedures for the YMCA associations served and YESS Customer Experience Team, to optimally support guests, members, program participants and association staff.

Qualifications:

Bachelor’s degree or equivalent in a relevant field such as Business, or related disciplines required.
0-2 years of experience required.
Foundational skill level
Entry-level industry knowledge and experience
Routine tasks, limited decision-making authority, follows guidelines
Primarily internal communications
Limited influence - explains facts, policies and practices related to job area
Requires supervision, leads self

Benefits:

We offer a full benefits package including medical, dental, vision, defined benefit plan (retirement savings), defined contribution plan (403(b) plan, life and disability insurances, technology stipend, and generous paid time off, all in a work from anywhere in the continental U.S. workplace.

Posted Salary Range: USD $26.44 - USD $31.73 /Hr.

Apply Now

Refine Your Search

Knowledge Learning jobs in Deerfield, IL

Specialist, YESS Customer Experience - National Office (Remote)

Reading and Writing Specialist-Wheeling

Student Success Coach

Department Assistant - Special Education

Study Hall Teacher Aide

Long-Term Substitute (Licensed) - General Interest

Preschool Aide - Kinderhaven Preschool Academy

Test Administrator

SEL & Behavior Coordinator - Professional Learning

Analyst, Labeling Regulation

Executive Assistant of Human Resources

Part-Time Mental Health Professional Development Trainer and Coach

Speech Language Pathologist Full Time

Maintenance Coordinator

Math Instructor, USN RTC

Math Teacher

Litigation Group Manager

Technical Associate - Seasonal

Lead Two Year Old Teacher

Cargo Charter Specialist

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