Family Promise of Tualatin Valley (FPTV) is looking for a highly organized, experienced leader who believes that great programs don't just happen—they're built by great people.
As our SHS Program Manager, you'll spend your days coaching an incredible team of Housing Case Managers in 3 different programs, improving systems, strengthening programs, partnering with community organizations, and helping remove barriers for families working toward housing stability. No day is the same, some days you'll be reviewing HMIS reports and program data, other days you'll be helping your team navigate complex situations or adapting to the latest county requirement that arrived five minutes before lunch. Flexibility is an important part of this role.
If you're energized by developing people, solving problems, and making a meaningful impact on housing families in the community, we'd love to meet you.
Why FPTV?
- Comprehensive Benefits: FPTV understands the importance of employee well-being. That’s why we offer a generous, employer-assisted benefits package that includes medical, dental, vision, long-term disability, and life insurance, along with a 401(k) plan with employer match.
- Work-Life Balance: We value our employees’ time and prioritize a healthy work-life balance. New hires receive 2 weeks (80 hours) of paid time off (PTO) during their first year, which increases to 3 weeks (120 hours) in year two and continues to grow based on tenure. In addition, all employees receive 3 paid sick days annually—available for use starting on day one—and 11 paid holidays, plus a personal health and wellness day. Hourly employees also receive a paid 30-minute lunch break, allowing for a true 8-hour workday.
- Family-Friendly Policies: We know life doesn’t stop when the workday begins. FPTV is a family-friendly organization that supports personal and family commitments—and yes, we’re dog-friendly too! You’ll often spot four-legged friends at the shelter spreading joy. That said, pups are only allowed in roles and spaces that safely accommodate them—typically private offices or those with a door to close... just in case your dog sees something very exciting (never happens, right?).
- Continuous Learning and Growth: Join a team that values growth and ongoing learning. At FPTV, we believe that by supporting one another’s development, we can more effectively serve families and advocate for lasting change in housing equity.
- Equity and Inclusion: FPTV is committed to building an inclusive workplace where all voices are respected and valued. We actively engage with diverse communities and work to evolve our practices through listening, learning, and implementing community-centered solutions.
About Us:
FPTV is a small, non-profit organization dedicated to serving families and individuals experiencing homelessness in Washington County. Our experienced and diverse team brings their best selves to work each day, alongside those we serve. Together, we advocate for systemic change and work tirelessly to create a better life for people impacted by the trauma of homelessness.
Join Us:
If you're passionate about making a difference and want to work with a team that values compassion, integrity, and collaboration, then FPTV is the place for you. Our values are more than words—we embody them daily through our actions, our relationships, and the care we provide to our guests and one another.
At FPTV, we offer more than just a job—we offer a fulfilling career enriched with meaningful work, a supportive and inclusive environment, and a commitment to your growth and well-being.
Apply now to be part of something truly meaningful.
Want to Know More, Keep Reading!
The SHS Program Manager provides leadership, direction, and oversight to the Housing Case Management Services (HCMS), Enhanced Rapid Rehousing (ERRH), and Stabilization teams. This role is responsible for ensuring the consistent implementation of equitable, trauma-informed, and participant-centered service delivery practices. The SHS Program Manager promotes culturally responsive and accessible services that support housing stability and positive participant outcomes. The SHS Program Manager will oversee the performance and development of the housing case managers and stabilization coach, lead program operations, and manage contract compliance with county, state, and federal regulations. This includes analyzing data through the Homeless Management Information System (HMIS), developing internal tracking systems, and ensuring compliance with the SHS program contracts. The SHS Program Manager will actively engage with the leadership team, community partners, and external stakeholders to foster collaboration and improve service delivery. The role also includes responsibility for program reporting, budget oversight, and policy and procedure development. Participation in the agency's on-call rotation and response to program-related emergencies are essential functions of this position
Required Qualifications:
- Bachelor's degree in Social Work, Psychology, Sociology, Human Services, or a related field, or a minimum of five years of relevant professional experience. Master's degree preferred.
- Experience working with individuals and families experiencing homelessness, housing instability, mental health challenges, chronic health conditions, substance use disorders, and other complex barriers.
- Proven leadership experience with the ability to supervise, coach, mentor, develop, and evaluate a team of employees.
- Experience developing, implementing, and maintaining standardized case management policies, procedures, and program protocols.
- Knowledge of and experience applying trauma-informed, participant-centered, strengths-based, and culturally responsive practices.
- Demonstrated ability to problem-solve, exercise sound judgment, and remain effective in fast-paced and crisis situations.
- Ability to manage competing priorities, maintain organization, and consistently meet established deadlines.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to work independently, demonstrate initiative, and effectively manage responsibilities with minimal supervision.
- Ability to maintain a flexible work schedule based on program needs, including participation in on-call and emergency response responsibilities.
- Proficient computer skills, including Microsoft Office Suite (Word, Excel, and PowerPoint), Google Workspace, and electronic data management systems.
- Demonstrated commitment to high ethical and professional standards, equity, inclusion, and respectful interactions with participants, staff, volunteers, and community partners.
- Must be at least 18 years of age and have reliable transportation.
- Ability to successfully complete required background screening and drug testing in accordance with agency and funding requirements. Due to federal funding requirements, prohibited drug use includes marijuana.
Desired Qualifications
- Bilingual (English/Spanish) skills.
- Experience in an administrative or executive assistant capacity.
Pay Scale: $70,000–$82,000 annually, DOE + comprehensive benefits
Work Hours: This is a full-time, exempt salaried position. As an exempt employee, there are no set working hours. Generally, the position is expected to be available and working Monday through Thursday between 8:00 a.m. and 6:00 p.m. The position is expected to maintain a full-time schedule of approximately 40 hours per week, with flexibility to work any combination of hours between Monday and Friday based on program needs and in coordination with the Director.
Occasional work outside of these general hours may be required to meet business and program needs. This position also requires a minimum of two onsite workdays per week.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.
Physical Demands:
The role requires sitting, especially for computer work, extending arms in various directions, and using office equipment like a computer and phone. Must be able to lift up to 30 pounds and navigate a large building, including tight spaces and stairs. Requires visual acuity for reading screens or documents and the auditory capacity for oral communication. Regular attendance is vital.
Work Environment:
This role operates in a professional office setting, using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Equal Opportunity Employer
Family Promise of Tualatin Valley is an Equal Opportunity Employer and deeply committed to diversity, equity, and inclusion in both our hiring practices and employee experience. We strive to create a mindful, respectful workplace where all staff can bring their full selves to work and contribute to a culture free of harassment, racism, and discrimination.
Note: Job ads are not intended to be exhaustive lists of all responsibilities or qualifications. They reflect the primary job elements and are subject to change as needs evolve. This posting does not create an employment contract.
Pay: $70,000.00 - $82,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- How many years of experience do you have directly supervising employees?
- Which populations have you worked with?
☐ Individuals experiencing homelessness
☐ Mental health
☐ Substance use disorders
☐ Housing instability
☐ Chronic medical conditions
☐ Domestic violence
☐ Justice-involved individuals
☐ Other: ___
- Have you managed or overseen a housing, social service, behavioral health, or similar human services program?
If yes:
Please briefly describe the program(s).
- Which of the following have you been responsible for?
☐ Hiring
☐ Performance management
☐ Coaching
☐ Corrective action
☐ Performance evaluations
☐ Training/onboarding
☐ Scheduling
☐ None of the above
- Please describe your experience ensuring compliance with grant, contract, county, state, or federal program requirements.
- Which systems have you used?
☐ HMIS
☐ Apricot
☐ Clarity
☐ WellSky
☐ Salesforce
☐ Excel reporting
☐ Other
☐ None
- This position requires participation in an on-call rotation and occasional after-hours response to emergencies. Are you able to meet this requirement?
- This position requires a minimum of two onsite workdays each week and occasional schedule flexibility. Are you able to meet these requirements?
- Do you meet one of the following?
-Bachelor's degree in a related field
-Five or more years of directly related experience
-Master's degree
- In 2–3 sentences, what interests you most about this position?
Work Location: Hybrid remote in Portland, OR 97223
