Top 7001 It help desk support Jobs

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Level 2 Help Desk Technician (MSP Experience Required)
CrafTech Computer Solutions —Broomall, PA
- $50,000 - $60,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
Quick Apply
IT Service Desk Support Analyst
WGTech —Westbrook, ME
- $50,000 - $65,000 a year
- Full-time
- Background check
- Windows
- Driver's License
- Health savings account
- Health insurance
Quick Apply
IT Support Technician
LEVERAGE MECHANICAL SERVICES INC —Victoria, TX
- $24 - $29 an hour
- Full-time
- Mid-level
- Office
- Travel
- Health insurance
- Paid time off
Quick Apply
L2 Dual Platform IT Technician (NYC)
DeepTech Inc. —New York, NY
- $80,000 - $90,000 a year
- Email
- Google Workspace
- 11+ years
- Mid-level
- Commuter assistance
- AD&D insurance
Quick Apply
IT Helpdesk Technician
Helpt —Remote
- From $18 an hour
- Weekends as needed
- Remote
- Windows
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
14d
Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
IT Support Technician - (REMOTE)
eXp World Holdings —Remote
- Remote
- Google Workspace
- Computer Science
- Bachelor of Science
- Wellness program
- Paid parental leave
IT Helpdesk Analyst
The Silk Companies LLC —Warwick, RI
- Full-time
- Mid-level
- Office
- Communication skills
Quick Apply
Senior Independent IT Consultants / Network Technicians / IT Helpdesk
TechInSF Consulting —Sacramento, CA
- $65 - $80 an hour
- Temporary
- Background check
- Google Workspace
- Windows
- Profit sharing
- Paid time off
Quick Apply
IT Specialist/Help Desk Technician
Hazard Construction —Lakeside, CA
- $80,000 - $115,000 a year
- Full-time
- Mid-level
- Microsoft Office
- In-person
- Disability insurance
- Health insurance
Quick Apply
14d
IT Business Systems
Safe Air Technology LLC —Baton Rouge, LA
- Full-time
- Microsoft Outlook
- ERP systems
- Office
- Paid holidays
- Health insurance
Quick Apply
Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
Help Desk Analyst - Trenton, NJ(Remote)
Software Technology Inc —Trenton, NJ
- Remote
- Microsoft Word
- Windows
- Communication skills
Quick Apply
Help Desk Technician
AdvancedHEALTH —Goodlettsville, TN
- $50,000 - $55,000 a year
- HIPAA
- High school diploma or GED
- Reliable transportation
- Mileage reimbursement
- Health savings account
Quick Apply
Helpdesk Support
Turner Warren Hwang & Conrad Accountancy —Burbank, CA
- $25 - $30 an hour
- Full-time
- Computer Science
- English
- Research
- Health insurance
- Dental insurance
Quick Apply
Help Desk Specialist
Atlantic Group —Boston, MA
- $35 - $40 an hour
- Contract
- Microsoft Outlook
- Mid-level
- Mentoring
Quick Apply
IT Help Desk Manager
Davenport & Company —Richmond, VA
- $60,000 - $100,000 a year
- On call
- Windows
- 3 years
- Supervising experience
- Profit sharing
- Health savings account

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Level 2 Help Desk Technician (MSP Experience Required)

CrafTech Computer Solutions -
Broomall, PA

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Desktop computer repair
Cloud identity and access management (IAM)
Network troubleshooting
Teamwork
Microsoft Outlook
IT user and group management
Interpersonal skills
Laptop (troubleshooting support)
IT system monitoring
Microsoft Exchange
Windows
Printer (troubleshooting support)
Software installation
Email configuration (technical support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Azure AD
SharePoint
Technical customer support for office equipment
Desktop administration
Peripheral hardware support
Ticketing system technical support

Full Job Description

About Us

We are a Managed Services Provider (MSP) delivering proactive IT support and technology solutions to small and mid-sized businesses. We are looking for a motivated and customer-focused Level 2 Help Desk Technician to join our team and help support our clients' day-to-day IT needs.

Position Summary

The Level 2 Help Desk Technician will provide remote technical support to our clients, troubleshoot a wide range of IT issues, and work within our ticketing and RMM platforms to resolve customer requests efficiently. The ideal candidate has previous MSP experience, strong customer service skills, and hands-on experience supporting Microsoft 365 environments.

Work Location:
This position is fully in-office. (Broomall, PA)

Responsibilities

Respond to customer support requests via phone, email, and ticketing system.
Troubleshoot and resolve Windows desktop and laptop issues.
Support Microsoft 365 environments including Outlook, Exchange Online, Teams, OneDrive, and SharePoint.
Manage user accounts, permissions, and security groups in Azure Active Directory (Azure AD).
Diagnose and resolve printer, networking, and connectivity issues.
Perform workstation setup, software installations, and system configurations.
Monitor and manage client environments using NinjaRMM.
Document all work performed and maintain accurate ticket notes in ConnectWise Manage.
Escalate complex issues to senior engineers when necessary.
Follow MSP best practices for customer communication and ticket management.
Provide exceptional customer service while supporting multiple clients remotely.

Required Qualifications

Minimum 2+ years of MSP experience required.
Experience using ConnectWise Manage or comparable
Experience using NinjaRMM or comparable
Strong knowledge of Microsoft 365 administration and support.
Experience with Azure AD/Entra ID user management.
Strong troubleshooting skills for Windows 10 and Windows 11 environments.
Experience supporting printers, scanners, and peripheral devices.
Understanding of TCP/IP, DNS, DHCP, VPNs, and basic networking concepts.
Excellent verbal and written communication skills.
Ability to multitask and prioritize in a fast-paced MSP environment.

Preferred Qualifications

Experience with cybersecurity tools and endpoint protection solutions.
Knowledge of backup and disaster recovery solutions.
Experience supporting VoIP systems. (3CX, Broadvoice,etc)

What We Offer

Competitive salary based on experience.
Paid vacation and holidays.
401(k) plan eligibility after one year of employment.
Employer-paid health insurance benefits following the initial 90-day employment period.
Ongoing technical training and certification opportunities.
Career advancement opportunities
Collaborative and supportive team environment.

How to Apply

Please submit your resume along with a brief summary of your MSP experience, including the tools and technologies you have supported.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

MSP: 2 years (Required)

Ability to Commute:

Broomall, PA 19008 (Required)

Work Location: In person

Quick Apply

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