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Customer Support & Technical Operations Specialist

Dp Derm -
North Miami, FL

Quick Apply

Job Details

Full-time
$55,000 - $80,000 a year
11 days ago

Benefits

Health insurance
On-the-job training
401(k) matching

Qualifications

Computer operation
Interpersonal skills
Multilingual
Attention to detail
Desktop (troubleshooting support)
Customer support

Full Job Description

Company Overview

Our Mission is to empower clinics and professionals with the tools, knowledge, and innovation to transform skin health, instill lasting confidence, and build a connected, results-driven community.

Job Summary

We are seeking a tech-savvy Customer Support & Technical Operations Specialist who thrives on helping people and solving problems. This role combines customer support, technical troubleshooting, and office technology management to ensure our customers and team members receive exceptional service and reliable technical support.

The ideal candidate has a naturally positive, upbeat personality, strong communication skills, and the ability to stay calm and solutions-focused when resolving issues. You should enjoy working with technology, learning new systems quickly, and helping both customers and internal teams keep everything running smoothly.

This position is perfect for someone who enjoys the intersection of customer experience and technology operations.

Customer Support

Provide friendly, professional support to customers via phone, email, and online channels
Troubleshoot customer issues related to the Dermapen 4 Microneedling pen, other devices, software, accounts, and system setup
Guide customers through onboarding and product setup processes
Document support requests and resolutions within CRM or support systems
Escalate technical issues when necessary while maintaining clear communication with customers

Technical Operations & IT Support

Set up and configure office technology, including laptops, phones, tablets, and peripherals
Manage and troubleshoot office communication systems (VoIP phones, call routing, etc.)
Assist with software setup, user accounts, and system access for team members
Support website and basic digital platform troubleshooting
Coordinate with external IT providers or developers when advanced support is required
Maintain internal documentation for technology setup and troubleshooting procedures

Customer Experience

Maintain a warm, positive, and helpful approach when interacting with customers
Resolve concerns quickly while maintaining professionalism and empathy
Identify recurring technical issues and recommend improvements

Skills Required

2+ years experience in customer support, technical support, or IT help desk roles
Strong troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Ability to explain technical concepts in simple, user-friendly language
Comfortable working with computers, software platforms, and office technology
Highly organized with strong attention to detail

Preferred

Experience supporting hardware devices or technical products
Experience building or creating a ticketing system within Hubspot
Basic understanding of website platforms or light programming
Experience managing VoIP phone systems or office tech infrastructure
Multilingual abilities are highly valued to serve our diverse client base effectively

Personal Attributes

The ideal candidate will be:

Naturally friendly, warm, and patient
Calm and composed when solving problems
Highly tech-curious and eager to learn
Organized and reliable
A clear communicator who enjoys helping people
Solutions-oriented with strong follow-through

Pay: $55,000.00 - $80,000.00 per year

Benefits:

401(k) matching
Health insurance
On-the-job training

Experience:

hardware devices or technical products support: 1 year (Required)
customer support, technical support, or IT help desk roles: 1 year (Required)

Ability to Commute:

North Miami, FL 33181 (Required)

Work Location: In person

Quick Apply

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