Member Support Representative Lead
Foodsmart —Remote
- $60,000 - $75,000 a year
- Weekends as needed
- Remote
- Mid-level
- Supervising experience
- Case management
- Health insurance
- Dental insurance
Quick Apply
Admissions Team Lead - Patient Access Contact Center - SOCC Cancer Center - Full-Time, On-Site, Days
Cedars-Sinai —Los Angeles, CA
- $29.01 - $44.97 an hour
- 8 hour shift
- Mid-level
- High school diploma or GED
- Bachelor's degree
Team Lead, Client Success
PatientNow —Remote
- $90,000 - $100,000 a year
- Full-time
- Remote
- Analysis skills
- Mentoring
- Training & development
Quick Apply
Patient Relations Lead - Must live in Lexington area, full benefits, no weekends, 401k!
Eye Care Partners Career Opportunities —Lexington, KY
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Bilingual Team Lead Coordinator - Russian Speaking
Heritage NY Medical, PC —Garden City, NY
- $50,000 - $75,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- HIPAA
- English
- Health savings account
- Health insurance
Quick Apply
Lead Customer Service Representative
A-Better Plumbing —Pearland, TX
- $20 - $23 an hour
- Full-time
- Bilingual
- Background check
- Spanish
Quick Apply
10d
Team Lead
E-ZPass MA/TransCore —Natick, MA
- $19 an hour
- Temporary
- Mid-level
- Office
- High school diploma or GED
Quick Apply
4d
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
- Full-time
- No experience needed
- Mid-level
- Office
- Wellness program
- Health savings account
Quick Apply
Senior / Lead Customer Service Representative
Slice Merchant Services —Holmdel, NJ
- $20 - $25 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Lead Customer Service Representative
Trustal Recruiting —Sandpoint, ID
- $26 - $34 an hour
- Overtime
- Writing skills
- Mid-level
- Office
- Paid time off
Quick Apply
11d
Lead Veterinary Receptionist / Client Service Representative-Leadership Skills Required
Star of Texas Veterinary Hospital —Austin, TX
- $22 - $24 an hour
- Weekends as needed
- Management
- Computer literacy
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
1d
Implementation Lead, Uber for Business
Uber —Chicago, IL
- $81,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- 401(k)
Automotive Wholesale Team Lead
Carvana —Elyria, OH
- Clean driving record
- Inventory management
- Ability to walk for extended periods
Quick Apply
7d
Lead Customer Service Representative
Find Great People —Nashville, TN
- $65,000 - $75,000 a year
- Full-time
- Oracle
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Lead Customer Service Associate
Zips Car Wash —Asheville, NC
- $14 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Leadership
- Tuition reimbursement
Quick Apply
Member Experience Lead
VASA Fitness —Green Bay, WI
- $19.30 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Member Experience Lead
VASA Fitness —Dearborn, MI
- $18.70 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
Team Lead - Phone Representative
Jackson Siegelbaum —Camp Hill, PA
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
Customer Account Leader (Piece Parts)
StandardAero —Dallas, TX
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
Client Experience Team Leader In Home Senior Care Green Valley
Right at Home Southern Arizona —Green Valley, AZ
- $55,000 - $75,000 a year
- Full-time
- Office
- Conflict management
- Recruiting
- Profit sharing
- Paid holidays
Quick Apply
2d

I want to receive the latest job alert for Lead CSR

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Lead CSR jobs near

Customer Service Representative jobs in Nashville, TN

Customer Service Representative jobs in Asheville, NC

Member Experience Specialist jobs in Green Bay, WI

Customer Service Representative jobs in Pearland, TX

Area Leader jobs in Lexington, KY

Implementation Lead jobs in Chicago, IL

Shift Leader jobs in Dallas, TX

Member Services Representative jobs in Remote

Veterinary Receptionist jobs in Austin, TX

Engineering Team Leader jobs in Los Angeles, CA

Engineering Team Leader jobs in Remote

Customer Service Representative jobs in Texas

Customer Service Representative jobs in Sarasota, FL

Airline Customer Service jobs in John F. Kennedy International Airport, NY

Virtual Entry Level Customer Service jobs in California

Customer Service Representative jobs in Killeen, TX

Food Service jobs in Jersey City, NJ

Customer Service Representative jobs in Virginia Beach, VA

Engineering Team Leader jobs in Linthicum Heights, MD

Engineering Team Leader jobs in Charleston, SC

Member Support Representative Lead

Foodsmart -
Remote

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Health insurance
Unlimited paid time off
Dental insurance
401(k)
Vision insurance
Opportunities for advancement
Food provided

Qualifications

Employee onboarding
Team member evaluation
Managing teams in a customer support role
Coaching
Team scheduling
Quality management
Performance feedback (performance evaluation method)
Metrics Reporting
Mid-level
Incident Escalation
Job shadowing (employee development activity)
Team development
Quality control management
Supervising experience
Policy & process development
Zendesk
Case management
Team training
Customer support ticket management
Public assistance experience
Leading team collaboration initiatives
Process improvement planning
Onboarding process management
Care coordination
Leadership
Call center management
Team motivation (leadership skill)
Financial assistance program guidance
Cross-functional communication
Ticketing system technical support

Full Job Description

About us:

Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. Powered by a national network of Registered Dietitians, Foodsmart combines personalized clinical nutrition care, behavior change tools, and food benefits to improve member health outcomes while lowering healthcare costs.

Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver sustainable health outcomes. Through our highly personalized, digital platform, we guide more than 3 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.

Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food. In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment helps us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases.

At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment:

Customer First - You start with the member and work backwards.

Make It Happen - You act with urgency, use data, and hold high standards.

One Team - You collaborate with respect and commit as a group.

Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.

About the role:

The Member Support Lead is responsible for the day-to-day leadership, coaching, and performance management of a team of Member Support Representatives. This individual ensures their team consistently delivers professional, accurate, and empathetic support to members navigating eligibility, benefits, scheduling, and access to their food benefits (Medically Tailored Meals/Food Boxes).

The ideal candidate brings strong people leadership, sound judgment, and a coaching mindset, with the ability to hold a team accountable to performance metrics while fostering a supportive, high-trust team culture in a rapidly evolving department.

Must be able to work M-F 9AM-5PM PST

Candidates must reside in and work within the US.

You Will:

Team Leadership & Coaching

Lead a team of Member Support Representatives, providing regular coaching, feedback, and performance reviews.
Lead onboarding and ongoing training, including live call shadowing and ticket-handling ramp-up.
Set clear expectations and hold team members accountable to 30/60/90-day milestones and ongoing performance targets.
Foster a collaborative, high-accountability team culture that balances empathy with resilience. Manage and control conversations around both development and accountability.

Performance & Quality Management

Monitor individual and team performance against key metrics, including call volume, ticket resolution, and quality/manager feedback.
Identify coaching opportunities and performance trends; proactively address gaps.
Ensure adherence to scheduling, staffing coverage (including evening and weekend needs), and service level expectations.

Escalation & Cross-Functional Support

Serve as the first point of escalation for member issues that exceed representative-level resolution, looping in the Member Support Specialist or leadership for grievances, accommodations, or highly sensitive cases as needed.
Partner with cross-functional teams (e.g., CDE, Food Ops, Clinical Ops, Referrals) to resolve member and operational issues.

Process & Operations

Manage day-to-day team workflow, including balancing live call coverage with ticket queue management.
Identify process gaps or inefficiencies and recommend improvements to reduce escalations and missed-call volume.
Maintain accurate documentation of team performance, coaching notes, and process changes. Adapt to new processes and implementations in real time.

You are:

A People-First Leader: Genuinely invested in the growth and success of your team members. Professional, Clear Communicator: Comfortable talking to anyone, without dominating the conversation; able to adapt tone across agents, peers, and leadership.
Empathetic but Resilient: Understanding of member and agent frustration, while able to hold a hard line when needed.
Organized Multi-Tasker: Able to manage competing priorities across coaching, quality monitoring, and live escalations.
Accountable & Consistent: Holds self and team to a high standard, following through on commitments and metrics.
Collaborative, Yet Independent: Comfortable partnering cross-functionally, while also making sound decisions autonomously.
Transparent with Discretion: Able to communicate limitations and personal scope when appropriate, to the appropriate teams.
Quick Thinker: Pivots and course-corrects in real time as changes are rolled out.

You have:

Experience working in a remote, high-volume complex case manager or care coordinator environment, ideally in a lead, supervisor, or senior agent capacity.
Prior people-management or team-lead experience strongly preferred.
Ideally, experience in healthcare or another highly regulated industry (e.g., finance/payments processing).
Familiarity with call center and ticketing platforms (e.g., Zendesk) preferred.
Reliable high-speed internet access (minimum ~100 Mbps download / 20 Mbps upload) and a completely private, secure, quiet workspace.
Flexible availability, including the ability to work later day shifts and occasional weekends.

Success in this role looks like:

The team consistently meets or exceeds call volume, ticket, and quality metrics.
Representatives receive regular, effective coaching and demonstrate measurable improvement. Escalations are triaged quickly and routed appropriately, minimizing unresolved member issues. Team culture reflects accountability, collaboration, and empathy.
Operational trends and process gaps are identified and proactively addressed with leadership.

Role: Member Support Lead
Location: Remote, USA
Base Salary Range: $60,000 - 75,000 + potential $10,000 bonus

Our salary ranges are determined by role, level, and location. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.

About our benefits and perks:

✅ Remote-First Company
✅ Unlimited PTO
✅ Flexible & remote location
✅ Healthcare Coverage (Medical, Dental, Vision)
✅ 401k & bonus
✅ Registered Dietitian Sessions

Foodsmart is an Equal Opportunity Employer. It is our firm policy to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

Lead CSR jobs

Member Support Representative Lead

Admissions Team Lead - Patient Access Contact Center - SOCC Cancer Center - Full-Time, On-Site, Days

Team Lead, Client Success

Patient Relations Lead - Must live in Lexington area, full benefits, no weekends, 401k!

Bilingual Team Lead Coordinator - Russian Speaking

Lead Customer Service Representative

Team Lead

Personal Lines Service Team Lead

Senior / Lead Customer Service Representative

Lead Customer Service Representative

Lead Veterinary Receptionist / Client Service Representative-Leadership Skills Required

Implementation Lead, Uber for Business

Automotive Wholesale Team Lead

Lead Customer Service Representative

Lead Customer Service Associate

Member Experience Lead

Member Experience Lead

Team Lead - Phone Representative

Customer Account Leader (Piece Parts)

Client Experience Team Leader In Home Senior Care Green Valley

I want to receive the latest job alert for Lead CSR

Related Searches

Explore jobs in more locations

About us:

About the role:

You Will:

You are:

You have:

Success in this role looks like:

Job Seeker Tools

Employer Tools

Browse

Stay Connected