Top 31 Lead Customer Service Jobs in Elgin, IL

Lead Airport Agent - Customer Service
Envoy Air Inc. —Chicago, IL
- Weekends as needed
- Microsoft Word
- 18 years or older
- Computer literacy
- Life insurance
Customer Service Lead - Part-Time
Burlington —Elgin, IL
- $16 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- In-person
- Paid holidays
- Health insurance
Customer Service Lead - Part-Time
Burlington Stores —Elgin, IL
- $16 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Ability to stand for extended periods
- Paid holidays
- Health insurance
Pet Hotel-Dog Guest Services Shift Lead
Wag Hotels —Schiller Park, IL
- $19.10 - $20.60 an hour
- Weekends as needed
- Background check
- 18 years or older
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Lead Client Services Ops - Majors
PAYLOCITY CORPORATION —Schaumburg, IL
- $82,000 - $87,000 a year
- Full-time
- Microsoft Access
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Customer Service Team Lead
ABC Plumbing, Sewer, Heating, Cooling and Electric —Arlington Heights, IL
- $22 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Lead Customer Service Representative
SWIM JIM INC —Elk Grove Village, IL
- $16 - $18 an hour
- Full-time
- Ability to walk for extended periods
- Ability to stand for extended periods
- Communication skills
- Paid training
- Health insurance
Quick Apply
Team Lead
VIXXO —Oakbrook Terrace, IL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Global Customer Service Complaints Investigator Lead
bioMérieux —Lombard, IL
- $81,400 - $116,300 a year
- Microsoft Outlook
- Computer literacy
- Data analysis skills
- Commuter assistance
- Disability insurance
Quick Apply
Lead Guest Service Associate - Sales & Guest Experience (Algonquin Commons)
European Wax Center —Algonquin, IL
- $15.50 - $17.00 an hour
- Part-time
- Mid-level
- In-person
- Leadership
- Dental insurance
- Employee assistance program
Quick Apply
Lead Guest Service Associate - Sales & Guest Experience (Schaumburg Prairie Twn Cntr)
European Wax Center —Schaumburg, IL
- $15.50 - $17.00 an hour
- Part-time
- Mid-level
- In-person
- Leadership
- Dental insurance
- Employee assistance program
Quick Apply
Lead Plastic & ATM Representative
Alliant Credit Union —Chicago, IL
- $47,600 - $74,000 a year
- Full-time
- Hybrid work
- Mid-level
- Finance
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
Lead Guest Service Associate - Sales & Guest Experience (Crystal Lake Crystal Point)
European Wax Center —Crystal Lake, IL
- $15.50 - $17.00 an hour
- Part-time
- Mid-level
- In-person
- Leadership
- Dental insurance
- Employee assistance program
Quick Apply
JUNIOR CONTACT CENTER TEAM LEAD
TOGA Technology —Naperville, IL
- $19 - $21 an hour
- Weekends as needed
- Research
- Mid-level
- Leadership
- Paid holidays
- Dental insurance
Guest Services Lead
Mundelein Park District —Mundelein, IL
- $18.48 - $27.21 an hour
- Part-time
- Bilingual
- 18 years or older
- CPR Certification
- Paid holidays
- Paid sick time
Quick Apply
13d
Member Experience Lead
VASA Fitness —Mount Prospect, IL
- $20.50 an hour
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Bilingual Call Center Rep Lead
OPUS INSPECTION TECHNOLOGIES INC —Lombard, IL
- $22 - $24 an hour
- Spanish
- Microsoft Outlook
- Computer literacy
Quick Apply
4d
Lead Guest Service Host
Play Spin Win Brands —Glendale Heights, IL
- From $16 an hour
- Weekends as needed
- Mid-level
- 21 years or older
- Mentoring
- Paid time off
Quick Apply
Lead Guest Service Associate - Sales & Guest Experience (Buffalo Grove)
European Wax Center —Buffalo Grove, IL
- $15.50 - $17.00 an hour
- Part-time
- Mid-level
- In-person
- Leadership
- Dental insurance
- Employee assistance program
Quick Apply
Function Lead Centralized Services
Walgreens —Deerfield, IL
- $23.50 - $31.35 an hour
- Microsoft Word
- Spanish
- Computer literacy

I want to receive the latest job alert for Lead Customer Service in Elgin, IL

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Lead Customer Service jobs near Elgin, IL

Guest Service Agent jobs in Schaumburg, IL

Guest Service Agent jobs in Mundelein, IL

Customer Service Representative jobs in Elk Grove Village, IL

Customer Service Representative jobs in Chicago, IL

Shift Leader jobs in Chicago, IL

Customer Service Team Lead jobs in Wake County, NC

Customer Service Team Lead jobs in Duluth, GA

Customer Service Team Lead jobs in Irving, TX

Customer Service Representative jobs in Norfolk, VA

Customer Service Team Lead jobs in Milwaukee, WI

Customer Service jobs in Staten Island, NY

Food Service jobs in Cincinnati, OH

Merchandising Travel Team jobs in Mississippi

Member Experience Specialist jobs in Austin, TX

Member Experience Specialist jobs in Salina, KS

No Experience Necessary Operator jobs in Houston, TX

Member Experience Specialist jobs in Atlanta, GA

Nonprofit Board Member jobs in Maryland

Airport Ramp Agent jobs in California

Guest Service Agent jobs in Indianapolis, IN

Lead Airport Agent - Customer Service

Envoy Air Inc. -
Chicago, IL

Apply Now

Job Details

Full-time

Benefits

Life insurance

Qualifications

Computer operation
Writing skills
Moving

Full Job Description

Overview:

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)

Responsibilities:

How will you make an impact?

Responsibilities

Provide efficient, friendly service to all of our customers
Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers
Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
Conduct agent observations and associate activities
Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
Maintains supplies and inventory control logs
Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports
Assist management in the completion of administrative duties and to acts as a company representative when assigned
In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise
Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day
Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning
Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs
It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area
Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting
Communicate effectively with operations lead and management to coordinate the handling of late arriving connecting passengers and their bags.
Inform departing gate agents and leads about the status of connecting passengers to minimize unnecessary rebooking and ensure smooth transitions.
Provide exceptional customer service to passengers, addressing their needs and concerns promptly.
Collaborate with various departments to ensure timely and accurate information flow.
Monitor and manage passenger flow to optimize operational efficiency.
Maintain accurate records and documentation of passenger interactions and operational activities.

Qualifications:

Who are we looking for?

Requirements

Minimum age: 18
High school diploma, GED, or international equivalent
Must possess at least one form of TSA-acceptable identification for business travel purposes.
Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
Must be customer focused, detail oriented, and interested in the airline industry
Must be comfortable working with computers and ability to learn new computer programs
Must be able to read, write, fluently speak, and understand the English language
Possess the legal right to work in the United States
Demonstrated ability to communicate verbally and in writing
Strong organizational, interpersonal, negotiation, and leadership skills preferred
Above average attendance preferred
Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
One year of customer service experience preferred
Prior training and/or curriculum development experience preferred
Experience using Word and Excel preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.

Apply Now

Refine Your Search

Lead Customer Service jobs in Elgin, IL

Lead Airport Agent - Customer Service

Customer Service Lead - Part-Time

Customer Service Lead - Part-Time

Pet Hotel-Dog Guest Services Shift Lead

Lead Client Services Ops - Majors

Customer Service Team Lead

Lead Customer Service Representative

Team Lead

Global Customer Service Complaints Investigator Lead

Lead Guest Service Associate - Sales & Guest Experience (Algonquin Commons)

Lead Guest Service Associate - Sales & Guest Experience (Schaumburg Prairie Twn Cntr)

Lead Plastic & ATM Representative

Lead Guest Service Associate - Sales & Guest Experience (Crystal Lake Crystal Point)

JUNIOR CONTACT CENTER TEAM LEAD

Guest Services Lead

Member Experience Lead

Bilingual Call Center Rep Lead

Lead Guest Service Host

Lead Guest Service Associate - Sales & Guest Experience (Buffalo Grove)

Function Lead Centralized Services

I want to receive the latest job alert for Lead Customer Service in Elgin, IL

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected