Top 152 Lead Desktop Engineer Jobs

Lead Desktop Engineer
GS Labs —Boston, MA
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Computer Science
- Health insurance
- Dental insurance
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Senior Systems Engineer / Technical Lead (Managed Services)
CommTech Industries —Metairie, LA
- $90,000 - $110,000 a year
- Full-time
- Background check
- Office
- Windows
- Health savings account
- Health insurance
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Lead IT Administrator / IT Consultant
Netfidelis, Inc. —Noblesville, IN
- $65,000 - $75,000 a year
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- 401(k)
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Lead Software Development Engineer, Consumer Domains
Amazon.com —Newark, NJ
- $184,900 - $250,200 a year
- Full-time
- Computer Science
- 5 years
- Office
- AD&D insurance
- Health insurance
Technical Mission Growth Lead
Leidos —Virginia
- $131,300 - $237,350 a year
- Full-time
- Hybrid work
- Scripting
- Computer networking
- APIs
Azure Platform Lead - Engineering Manager
CACI —Arlington, VA
- $98,500 - $206,800 a year
- Full-time
- Hybrid work
- Azure
- 5 years
- Bachelor's degree
- Health insurance
Lead ATO Subject Matter Expert w/ Active TS Clearance
Crest Security Assurance —Washington, DC
- Full-time
- Bachelor's degree
- Agile
- In-person
- Relocation assistance
- Health insurance
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PC Desktop Lead/Manager - (Trading Floor background is a MUST to be considered)
Career Developers —Manhattan, NY
- $180,000 - $200,000 a year
- Hybrid work
- Computer science
- Computer Science
- Office
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12d
Lead Test Automation Engineer - Level 4
Northrop Grumman —Colorado Springs, CO
- $117,500 - $176,300 a year
- Overtime
- Hybrid work
- Office
- Master's degree
- Supervising experience
- Paid holidays
- Disability insurance
14d
Lead Test Automation Engineer - Level 4
Northrop Grumman —Colorado Springs, CO
- $117,500 - $176,300 a year
- Overtime
- Hybrid work
- Office
- Master's degree
- Supervising experience
- Paid holidays
- Disability insurance
14d
Desktop Tier III Lead
Global Enterprise Services, LLC —Fort Meade, MD
- Full-time
- 7 years
- Research
- Bachelor's degree
Quick Apply
Lead Mobile Engineer, Deliver
The College Board —Remote
- $168,000 - $183,000 a year
- Full-time
- Computer science
- 7 years
- Azure
Design Lead
Metalab —Remote
- Remote
- 5 years
- Mentoring
- Senior level
Lead Frontend Engineer
Zyphra —San Francisco, CA
- Full-time
- Office
- APIs
- Senior level
- Health insurance
- Dental insurance
Systems Engineer Lead, Information Technology
REI (Recreational Equipment Inc.) —Seattle, WA
- $130,200 - $208,200 a year
- On call
- Computer science
- 7 years
- Azure
- Health insurance
- Employee discount
14d
Transportation Management System - Lead Full Stack Python/FastApi/React Engineer [REMOTE]
Anovium —Remote
- Full-time
- Remote
- Java
- Machine learning
- Senior level
Quick Apply
Technical Lead
Tata Consultancy Services —New York, NY
- $85,000 - $100,000 a year
- 8 years
- Analysis skills
- Continuous improvement
Lead Engineer, Secure Client Engineering
The College Board —Remote
- $168,000 - $183,000 a year
- Full-time
- Remote
- Research
- Windows
- 8 years
Lead Mechanical Engineer, Spacecraft (Team Lead)
Observable Space —Los Angeles, CA
- $180,000 - $230,000 a year
- Full-time
- Management
- Office
- Master's degree
- Paid holidays
- Health insurance
Lead Data Engineer
State Bar of California —San Francisco, CA
- $112,497 - $149,972 a year
- Full-time
- Hybrid work
- 5 years
- Word processing
- HIPAA

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Lead Desktop Engineer jobs near

Lead Desktop Engineer

GS Labs
Boston, MA

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Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Desktop support
Managing technical support teams
Computer Science
Operations management
Team supervision
Incident Escalation
Supervising experience
Desktop (troubleshooting support)
macOS
Associate's degree
Escalation handling
Process management
Active Directory
Active Directory management
IT department experience
Managing tech infrastructure teams
Information Technology

Full Job Description

Job Description: Desktop Support Team Lead

Position Summary

The Desktop Support Team Lead oversees the daily operations of the Level 2

technical support team within an enterprise healthcare IT environment. Supporting

approximately 8,000 hybrid (onsite and remote) healthcare end users, this role balances

hands-on technical escalation management with personnel leadership. The Team Lead

ensures that hospital staff—including clinicians, administrators, and support

personnel—receive seamless, timely, and ITIL-aligned technical support to maintain

uninterrupted patient care and operational workflows.

Key Responsibilities

Team Leadership & Operations
Daily Triage & Escalation: Serve as the primary escalation point for Level 2
technicians; monitor queue health and coordinate the triage of high-priority
clinical and administrative incidents.
Performance Management: Mentor a team of Desktop Support technicians,
conducting regular 1-on-1s, technical skill assessments, and providing guidance
on professional development.
Contingency & Incident Management: Assist in executing desktop support
contingency and business continuity plans during critical platform or
infrastructure downtime.
Runbook Standardization: Standardize, update, and maintain technical
runbooks and operational documentation for Level 2 teams to ensure consistent
troubleshooting.

Technical &; Endpoint Security Oversight

Endpoint Management: Manage corporate and clinical hardware lifecycles,
ensuring proper deployment, tracking, and compliance of Windows and macOS
devices across the hospital network.
Security Compliance: Oversee endpoint security configurations, including disk
encryption (BitLocker), endpoint protection clients, and corporate mobile device
management (MDM) policies.
Process Improvement: Conduct Root Cause Analysis (RCA) for recurring
desktop support failures or procedural gaps to continuously optimize hardware
delivery and technical workflows.

Qualifications & Skills

Required Experience & Education

Experience: Minimum of 5 years in a technical desktop support role, with at least
1–2 years of experience in a team lead, supervisory, or senior escalation
capacity.
Industry Environment: Proven experience working within a large-scale
enterprise environment (healthcare IT, hospital networks, or highly regulated 24/7
environments preferred).
Education: Associate or Bachelor’s degree in Computer Science, Information
Technology, or equivalent professional experience.

Technical Proficiencies

ITSM & Tools: Advanced proficiency with modern IT Service Management
(ITSM) platforms (e.g., ServiceNow) for ticket management, SLA tracking, and
operational reporting.
OS & Deployment: Strong expertise in Windows 10/11 enterprise administration
and experience deploying/managing macOS environments within a corporate
network.
Security & Utilities: Familiarity with enterprise endpoint security suites, active
directory administration, and disk encryption recovery workflows.
Data & Reporting: Experience utilizing data analysis tools (such as Excel or
Power Query) to review incident data, track team metrics, and identify volume
trends.

Soft Skills & Certifications

Certifications: ITIL v3 or v4 Foundations certification is highly desirable.
CompTIA A+, Network+, or Microsoft/Apple certifications are a plus.
Communication: Exceptional communication skills with the ability to maintain
composure and professional empathy under pressure in a fast-paced clinical
setting.
Problem Solving: Strong analytical skills focused on structured troubleshooting and operational accountability.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Windows: 5 years (Preferred)
macOS: 3 years (Preferred)
Active Directory: 4 years (Required)
Desktop support: 10 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

Lead Desktop Engineer jobs

Lead Desktop Engineer

Senior Systems Engineer / Technical Lead (Managed Services)

Lead IT Administrator / IT Consultant

Lead Software Development Engineer, Consumer Domains

Technical Mission Growth Lead

Azure Platform Lead - Engineering Manager

Lead ATO Subject Matter Expert w/ Active TS Clearance

PC Desktop Lead/Manager - (Trading Floor background is a MUST to be considered)

Lead Test Automation Engineer - Level 4

Lead Test Automation Engineer - Level 4

Desktop Tier III Lead

Lead Mobile Engineer, Deliver

Design Lead

Lead Frontend Engineer

Systems Engineer Lead, Information Technology

Transportation Management System - Lead Full Stack Python/FastApi/React Engineer [REMOTE]

Technical Lead

Lead Engineer, Secure Client Engineering

Lead Mechanical Engineer, Spacecraft (Team Lead)

Lead Data Engineer

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