Top 63 Lead Helpdesk Technician Jobs

Lead Service Technician
Divcon Controls —Austin, TX
- Full-time
- Ability to walk for extended periods
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
- Disability insurance
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8h
Lead Service Technician
Divcon Controls —San Antonio, TX
- Full-time
- Ability to walk for extended periods
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
- Disability insurance
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8h
Lead AV Technician
IMAGENET CONSULTING —Tulsa, OK
- Full-time
- CAD
- Customer service
- Assembly
Quick Apply
7d
Lead Service Technician
Divcon Controls —Irving, TX
- Full-time
- Ability to walk for extended periods
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
- Disability insurance
Quick Apply
8h
Senior Lead Commercial HVAC Technician
COIT CLEANING & RESTORATION —Burlingame, CA
- $30 - $55 an hour
- Weekends as needed
- Clean driving record
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
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Helpdesk Team Lead / Senior Support Technician
Technogroup Inc —Pompano Beach, FL
- $70,000 - $85,000 a year
- Full-time
- Azure
- Windows
- Mentoring
- Health insurance
- Dental insurance
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Helpdesk Lead
DigaCore Technology Consulting —Lakewood, NJ
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- Mentoring
- Paid training
- Health savings account
Quick Apply
Sr. Service Desk Shift Lead
DMI —Atlanta, GA
- $141,614 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Helpdesk Support Lead
Tripoint Solutions LLC —Washington, DC
- $56,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Lead Technician - Corporate Services
NYU Langone Health —New York, NY
- $101,493.51 - $115,951.87 a year
- Weekends as needed
- Hospital
- Bachelor of Science
- Mid-level
- Wellness program
LEAD HELPDESK TECHNICIAN
Region Ten Community Services Board —Charlottesville, VA
- $23.12 - $34.68 an hour
- Full-time
- Clean driving record
- Word processing
- System design
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Help Desk Specialist II Lead (CRS)
Computer World Services —Washington, DC
- $69,000 - $81,000 a year
- Full-time
- Office
- Windows
- High school diploma or GED
IT Team Lead
DigaCore Technology Consulting —Lakewood, NJ
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- Mentoring
- Paid training
- Health savings account
Quick Apply
Help Desk Lead
Savannah River National Laboratory —Aiken, SC
- Full-time
- Management
- Mid-level
- Mentoring
5d
Lead Travel Technician
C&W Services —Providence, RI
- $40.62 - $47.79 an hour
- Full-time
- Ability to climb stairs
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Disability insurance
Quick Apply
Service Desk Technician (Desktop Lead) - Roxbury Community College
Roxbury Community College —Boston, MA
- $68,000 a year
- Full-time
- Classroom
- University
- Senior level
Help Desk Lead - IT Support Specialist IV
J-U-B Engineers, Inc. —Salt Lake City, UT
- $80,000 - $95,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
- Profit sharing
- Paid holidays
Service Desk Lead
Proda Technology —Atlanta, GA
- From $70,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
12d
Support Team (Helpdesk) Lead
SquareDomain —Austin, TX
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
IT Service Desk Lead
Digital Consultants, LLC —San Antonio, TX
- 7 years
- Office
- Travel
- Health savings account
- Health insurance
Quick Apply

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Lead Service Technician

Divcon Controls
Austin, TX

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Job Details

Full-time
8 hours ago

Benefits

Paid training
Disability insurance
Health insurance
Dental insurance
Paid time off
Cell phone reimbursement
Vision insurance
401(k) matching

Qualifications

Non-technical user support
Field service equipment repair
Customer communication
Outdoor work experience
Electrical work
Electrical schematic reading and interpretation
Team training
IP networking
Power tools
Technical training
Electrical parts
Hand tools
Team motivation (leadership skill)
Professional development training

Full Job Description

About Divcon:
Divcon delivers integrated automation solutions for HVAC, lighting, energy, and mission-critical systems. Based in Dallas, Texas, we design and deploy intelligent platforms that boost performance, reduce energy use, and ensure reliability in commercial, industrial, and data center environments. Using advanced technologies such as Allen-Bradley PLCs, Ignition SCADA, and Delta DDC, our experienced team partners with clients to deliver tailored, on-time, and high-performance systems. From complex BMS and EPMS deployments to scalable building controls, we bring deep technical expertise and a relentless commitment to quality. We do more than build systems. We empower performance.

About the role:

The Lead Service Technician is responsible for providing on-site service, troubleshooting, maintenance, and support for Delta Controls Building Automation Systems (BAS). This role focuses on hands-on field work, ensuring customer systems operate reliably, efficiently, and in accordance with Divcon standards.

This is a customer-facing position requiring strong technical aptitude, practical problem-solving skills, and a commitment to service excellence. The Lead Service Technician will be responsible for supporting the technicians assigned to their team as the primary technical resource for troubleshooting customer issues. Lead Service Technician will also provide feedback to sales on quotes to confirm appropriate pricing is delivered to customers. Lead Service Technician will work with Field Service Manager and VP of Service to identify training opportunities for themselves and their teams to grow their technicians technical aptitude..

Key Responsibilities:

Perform on-site troubleshooting, diagnostics, and repair of Delta Controls BAS, including controllers, sensors, actuators, and networked devices.
Support commissioning, system startups, point-to-point verification, and functional testing under guidance of engineering or senior technicians.
Respond to service calls, alarms, and customer-reported issues in a timely and professional manner.
Perform firmware updates, configuration changes, and minor programming adjustments as directed.
Conduct scheduled preventative maintenance, system inspections, and health checks.
Identify failing or at-risk components and recommend corrective actions.
Assist with system optimization to improve performance, reliability, and energy efficiency.
Serve as Divcon’s on-site representative, maintaining a professional and customer-focused approach at all times.
Clearly explain system issues, findings, and corrective actions to customers in non-technical terms.
Coordinate with customers regarding access, scheduling, and service completion.
Accurately document service activities, findings, and resolutions in Divcon’s service management system.
Record parts usage, system changes, and follow-up recommendations.
Communicate recurring issues or improvement opportunities to service leadership and engineering teams.
Work closely with Service Engineers, Project Teams, and Controls Engineers for advanced troubleshooting or escalations.
Support handoff between project completion and ongoing service contracts.
Participate in knowledge sharing and continuous improvement initiatives.
Coordinate best practices, training and support for all technicians assigned to the Lead Service Technician team.
Suggest training courses (both external and internal) to leadership team for technicians.
Assist office team in quoting new service work opportunities

Qualifications:

6+ Years experience with Delta Controls (preferred) or similar BAS platforms (Tridium Niagara, Schneider, Siemens, Johnson Controls).
Advanced understanding of HVAC equipment, control devices, and BAS field wiring.
Advanced networking knowledge (IP addressing, BACnet, MSTP).
Ability to read wiring diagrams, control drawings, and point lists.
Strong troubleshooting skills and mechanical/electrical aptitude.
Excellent communication skills and ability to interact professionally with customers.
Strong attention to detail, organization, and documentation accuracy.
Valid driver’s license and ability to travel locally.
Experience with remote monitoring platforms or service desk support environment
Previous experience performing corrective service or field diagnostics for BAS/HVAC systems.
Strong leadership skills with the ability to motivate, develop, and hold team members accountable.
Strong training and coaching skills with the ability to effectively develop employees and support continuous learning

Physical Requirements:

Requires frequent travel by car or plane as needed to job sites.
Ability to stand, walk, and move throughout job sites for extended periods.
Ability to climb ladders, stairs and lifts as required
Ability to bend, kneel, crouch, and work in tight or confined spaces
Ability to lift, carry, and maneuver equipment and materials up to 50 pounds
Manual dexterity to handle tools, wiring, and small components
Ability to work at heights and in varying indoor and outdoor conditions
Visual keenness to read schematics, labels, and digital displays
Ability to hear and respond to alarms, equipment sounds, and verbal instructions
Capability to safely operate hand and power tools

Benefits & Total Rewards:

Opportunities for Growth

Hands-on training and career advancement in an exploding data-center industry.

Medical, Dental, and Vision Insurance

We cover 100% of individual medical premiums and help offset the cost of family coverage.

401K with Employer Match

Eligible after 90 days, with company matching to help you invest in your future.

Disability Coverage

Both short- and long-term disability insurance provided at no cost to our employees.

Flexible PTO

Take time off when you need it, no accruing time necessary.

Field-Based Employee Benefits

For eligible field-based roles that require travel, Divcon covers all business travel expenses and provides a per diem, phone allowance, tools, and PPE at no cost. Eligible employees also receive paid training and additional reimbursable business expenses.

Divcon does not accept unsolicited resumes from agencies. Agencies must have a signed agreement in place prior to submitting any candidate. Unsolicited resumes will be considered the property of Divcon, and no fees will be paid.

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