Top 3418 Lead Program Manager Jobs

Lead Program Manager, Customer Experience Transformation
Palo Alto Labs —San Diego, CA
- $170,000 - $185,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Engineering
Quick Apply
Contract Program Manager / Project Lead
Leading Edge Skills —Remote
- $90 - $120 an hour
- Contract
- Remote
- 6 years
- Mid-level
- Master's degree
Quick Apply
4d
Metrology Lead
ALK-Abello, Inc —Post Falls, ID
- $32.00 - $37.50 an hour
- Full-time
- Mentoring
- Senior level
- Leadership
- 401(k) matching
Quick Apply
14d
Lead Clinical Supervisor - Night Shift, CDF
DESC —Seattle, WA
- $97,701.60 - $110,540.40 a year
- Full-time
- LMFT
- Spanish
- Addiction Medicine
- Disability insurance
- Health insurance
Quick Apply
Lead Music Therapist (MT-BC)-Schools Program
The Music Therapy Center of California —San Diego, CA
- $80,000 - $95,000 a year
- Email
- Background check
- School experience
- Experience working with individuals with developmental disabilities
- Mileage reimbursement
- Health insurance
Quick Apply
Lead Teacher Great Start Readiness Program
Northern Michigan Community Child Development Center —Petoskey, MI
- $19 - $21 an hour
- Full-time
- Background check
- Classroom
- Teaching Certification
- Paid time off
- Employee discount
Quick Apply
PACT Team Lead / Clinical Supervisor - North Sound
Lifeline Connections —Bellingham, WA
- $30.73 - $32.27 an hour
- Full-time
- LMFT
- 3 years
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
Preschool Lead Teacher - Federal Head Start Program
LEO, Inc. —Lynn, MA
- $22 - $25 an hour
- Full-time
- Bilingual
- Childcare
- CPR Certification
- 403(b) matching
- Disability insurance
Quick Apply
Lead a New PEM Fellowship | Assistant Program Director
Envision Healthcare —Dallas, TX
- Full-time
- Acute care
- Children
- Pediatrics
- Health savings account
- Relocation assistance
Quick Apply
13d
Lead Environmental Specialist (ISO 14001, EPA reporting, etc.)
Oiles America Corporation —Concord, NC
- $73,000 - $75,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
8d
Lead Veterinarian
Black Hawk College —Galva, IL
- From $68,132 a year
- Full-time
- Laboratory
- Classroom
- Doctoral degree
- Health insurance
- Dental insurance
Quick Apply
2d
Lead Program Staff - Summer
Boys & Girls Club of the Flathead Reservation —Saint Ignatius, MT
- $13 - $14 an hour
- Full-time
- Background check
- 18 years or older
- Childcare
- Paid time off
- Employee discount
Quick Apply
Lead Youth Development Professional East Bend
Boys & Girls Clubs of Central Oregon —Bend, OR
- $21.50 an hour
- Part-time
- Background check
- CPR Certification
- Writing skills
- COVID-19 protective measures
- Health insurance
Quick Apply
2d
Senior LPD Financial Team Lead
ICI Services —Washington, DC
- Full-time
- Master's degree
- Supervising experience
- Bachelor's degree
- AD&D insurance
- Paid holidays
Admissions Lead - International
Order of Saint Benedict/Saint John's Abbey —Collegeville, MN
- $45,000 - $55,000 a year
- Online Application
- Background check
- School experience
- Writing skills
- Health savings account
- Health insurance
Quick Apply
2d
QA Program Leader
fgf brands —Brownsburg, IN
- Mid-level
- Microsoft Office
- Leadership
- Health insurance
- Dental insurance
Program Lead RSS
Triumph Treatment Services —Buena, WA
- $20.25 - $27.35 an hour
- Full-time
- Bilingual
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
7d
Lead Teacher (Christian Early Childhood Program)
Shepherd's Little Hearts Academy —Pearland, TX
- $11 - $14 an hour
- Part-time
- Background check
- Classroom
- CPR Certification
Quick Apply
2d
RN Wound Care Lead
Martin Luther King, Jr. Community Hospital —Los Angeles, CA
- $52.25 - $80.99 an hour
- Full-time
- Acute care
- Background check
- Nursing
- Wellness program
- 403(b) matching
Quick Apply
Lead Youth Development Professional La Pine
Boys & Girls Clubs of Central Oregon —La Pine, OR
- $21.50 an hour
- Part-time
- Background check
- CPR Certification
- Writing skills
- COVID-19 protective measures
- Health insurance
Quick Apply
2d

I want to receive the latest job alert for Lead Program Manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Lead Program Manager jobs near

Clinical Supervisor jobs in Bellingham, WA

Music Therapist jobs in San Diego, CA

Program Director jobs in Dallas, TX

Wound Care Nurse jobs in Los Angeles, CA

Program Manager jobs in San Diego, CA

Environmental Specialist jobs in Concord, NC

Clinical Supervisor jobs in Seattle, WA

Project Lead jobs in Remote

Engineering Team Leader jobs in Hudson, NH

Engineering Internship jobs in Modesto, CA

Engineering Team Leader jobs in Middletown, RI

Engineering Team Leader jobs in Chelmsford, MA

Engineering Team Leader jobs in Huntsville, TX

Remote Engineering Job jobs in Minneapolis, MN

Youth Development Professional jobs in Canton, GA

Youth Development Professional jobs in Red Bank, NJ

Youth Development Professional jobs in Phoenix, AZ

Development Fundraising jobs in New Orleans, LA

Direct Support Professional jobs in Newark, DE

Youth Intervention Center jobs in Lancaster, PA

Lead Program Manager, Customer Experience Transformation

Palo Alto Labs
San Diego, CA

Quick Apply

Job Details

Permanent | Full-time | Contract
$170,000 - $185,000 a year

Qualifications

Project reporting
Program design
Customer retention
Computer Science
Requirements specification
Requirements design
Customer satisfaction tracking
Operations transformation
Metrics Reporting
Collaboration with product development teams
Bachelor's degree
Requirements analysis
Organizational skills
Leading team collaboration initiatives
Project execution
Management reporting
Cross-functional team management
Project stakeholder communication
Cross-functional communication
Senior leadership
Analytics

Full Job Description

Job Description

One of Palo Alto Labs (PAL)'s large enterprise customers, a $1Bn+ financial software and tax technology company, is hiring a Lead Program Manager, CX Transformation, to help drive enterprise‑wide improvements in customer experience and service delivery.

The organization operates in a highly regulated, data‑intensive environment and serves customers across multiple industries. As the company continues to scale its AI‑enabled operating model, there is a strong focus on improving customer satisfaction, retention, and operational efficiency.

The customer journeys that matter most, including onboarding, product usage, support interactions, service delivery, and digital self‑service, span Product, Engineering, Customer Support, Content, Data, and Customer Experience teams. While customer data and signals are increasing, execution across these areas is not always consistent. Programs often slow down due to cross‑functional complexity, unclear ownership, and difficulty turning insight into scalable action.

This role exists to close that gap.

The Lead Program Manager, CX Transformation, is responsible for turning enterprise CX priorities into clear, coordinated execution. The role owns the design, sequencing, and delivery of large cross‑functional programs, including GenAI‑enabled self‑service, unified service delivery, predictive customer engagement, and customer onboarding.

This is a senior role that operates in a fast‑moving, ambiguous environment. Success requires strong executive presence, comfort working across functions, and full accountability for outcomes.

Why This Role Matters for the Organization
Business Impact

This role helps the organization improve customer retention, satisfaction, and operational efficiency by defining CX initiatives, sequencing them, and delivering them end-to-end. It reduces fragmentation by aligning teams around shared goals, priorities, and execution plans.

Customer Impact

This role improves critical customer journeys across onboarding, support, and self‑service. The focus is on reducing customer effort, improving consistency, and ensuring that customer insights lead to real, implemented improvements rather than isolated initiatives.

Organizational Impact

This role brings structure and clarity to complex, cross‑functional work. It strengthens execution across Product, Engineering, and Customer teams by raising expectations around ownership, accountability, and delivery as processes and data continue to evolve.

A strong performer in this role helps the organization improve execution discipline and deliver measurable results across customer experience programs.

Key Responsibilities
Own Enterprise CX Transformation Programs
Lead large CX transformation programs across GenAI self‑service, unified service delivery, predictive customer engagement, and customer onboarding. Define program scope, success metrics, use cases, and sequencing based on customer and business outcomes. Drive execution through implementation and results realization.
Accountability: End‑to‑end ownership of program delivery and outcomes.
Drive Cross‑Functional Execution
Align Product, Engineering, Customer Support, Content, Data, and UX teams around shared program goals. Establish clear accountability, manage trade-offs, and maintain momentum while preventing duplicate or disconnected efforts.
Accountability: Cross‑functional alignment and delivery.

Translate Insight into Action
Convert voice-of-customer data, operational metrics, and research into clearly defined use cases and program requirements. Prioritize initiatives based on customer impact and business value, with a focus on addressing the root causes of friction.
Accountability: Program definition and prioritization.

Create Structure in Ambiguous Environments
Bring clarity to decision‑making, ownership, and execution where it does not already exist. Identify gaps in process, data, or coordination and work across teams to close them so programs can scale effectively.
Accountability: Advancing programs despite organizational complexity.

Measure and Communicate Impact
Define and track KPIs related to customer satisfaction, retention, customer effort, service quality, and operational efficiency. Communicate progress, risks, and outcomes clearly to senior leaders through concise, outcome‑focused narratives.
Accountability: Program performance visibility and reporting.

What Success Looks Like
In the First 12 Months

Enterprise CX programs are launched across self‑service, service delivery, predictive engagement, and onboarding. Clear program structures and sequencing are established across Product, Engineering, and Customer teams. Customer insight is translated into executable plans. Measurable improvements are visible in customer effort, experience quality, and operational efficiency.

Beyond 12 Months

Sustained impact on customer retention and efficiency. Stronger cross‑functional execution with reduced fragmentation. A consistent pipeline of well‑defined, customer‑driven CX initiatives that scale across the organization.

AI Expectations

The organization operates with an AI‑first mindset, and this role will actively embed AI into CX transformation programs.

The Lead Program Manager identifies where AI can meaningfully improve scale, responsiveness, and efficiency, particularly across self‑service, support, and customer engagement. We design programs that incorporate automation, predictive insight, and intelligent workflows in close partnership with Product, Engineering, and Data teams.

AI is applied deliberately to reduce customer effort and drive measurable business outcomes, not as surface‑level automation.

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience
experience
10+ years of experience leading enterprise programs, transformation initiatives, or strategic delivery in SaaS or cloud environments
Proven experience leading complex, cross-functional initiatives spanning Product, Engineering, and customer-facing teams
Demonstrated executive presence with the ability to influence VP-level stakeholders and drive alignment
Experience operating in high-ambiguity, fast-moving environments with the ability to create clarity and structure
Strong ability to define use cases, structure programs, and drive execution from concept through measurable outcomes
Experience translating customer insight and operational data into actionable program requirements
Strong analytical capabilities with experience developing program insights, reporting, and executive narratives
Familiarity with CX metrics and frameworks (e.g., NPS, CSAT, CES, journey health)
Experience with AI or digital customer experience capabilities preferred

Pay: $170,000.00 - $185,000.00 per year

Work Location: Remote

Quick Apply

Refine Your Search

Lead Program Manager jobs

Lead Program Manager, Customer Experience Transformation

Contract Program Manager / Project Lead

Metrology Lead

Lead Clinical Supervisor - Night Shift, CDF

Lead Music Therapist (MT-BC)-Schools Program

Lead Teacher Great Start Readiness Program

PACT Team Lead / Clinical Supervisor - North Sound

Preschool Lead Teacher - Federal Head Start Program

Lead a New PEM Fellowship | Assistant Program Director

Lead Environmental Specialist (ISO 14001, EPA reporting, etc.)

Lead Veterinarian

Lead Program Staff - Summer

Lead Youth Development Professional East Bend

Senior LPD Financial Team Lead

Admissions Lead - International

QA Program Leader

Program Lead RSS

Lead Teacher (Christian Early Childhood Program)

RN Wound Care Lead

Lead Youth Development Professional La Pine

I want to receive the latest job alert for Lead Program Manager

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected