Top 16458 Lead Tech Jobs

Call Center Lead with AI-Tech support (AI implementation)
Imperial Management Administrators Services Inc —Pasadena, CA
- $30 - $32 an hour
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
Social Production Lead
PlayStation Global —Remote
- $162,000 - $243,000 a year
- Remote
- Analysis skills
- Continuous improvement
- Criminal background check
- Wellness program
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File Build, Team Lead
Payroc —Remote
- Full-time
- Remote
- Mid-level
- Mentoring
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- Health insurance
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Help Desk Lead/Manager
PingWind —Remote
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
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- Paid holidays
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Lead Motive Service Tech
Alpine Power Systems —Indianapolis, IN
- Computer literacy
- Mid-level
- Travel
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- 401(k)
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Lead Audio Video Technician ( 2 Years Exp Required)
AVSi —Minneapolis, MN
- $30 - $50 an hour
- Urgently hiring
- Management
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- Construction site
- Health insurance
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Mammography Lead Technologist - $2,500 Sign-on bonus
Imaging Healthcare Specialists, LLC —San Diego, CA
- $54 - $57 an hour
- Full-time
- 5 years
- High school diploma or GED
- Mentoring
- Health savings account
- Health insurance
Corrosion Technician Lead
Summit Midstream Corporation —Carlsbad, NM
- Weekends as needed
- 5 years
- Pass drug screening
- Mid-level
- Health savings account
- AD&D insurance
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Lead Cable Technician (Experienced)
Conway Communications, Inc —Carson City, NV
- Up to $30 an hour
- Full-time
- Customer service
- Mid-level
- 3 years
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CT Computed Tomography Technologist Lead
SSM Health —Fenton, MO
- From $34.23 an hour
- Full-time
- Hospital
- BLS Certification
- Mid-level
- Paid parental leave
- Relocation assistance
14d
MRI Technologist, Team Lead, Outpatient
UVA Imaging - Charlottesville, VA —Charlottesville, VA
- Full-time
- Mid-level
- 3 years
- Clinic
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Lead Surgical Veterinary Technician
Veterinary Practice Partners —Kennewick, WA
- $30 - $35 an hour
- CPR Certification
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- High school diploma or GED
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I.I.C.R.C. certified Water Damage Technician Lead - 2+ years experience required
24/7 Flood & Fire —Auburn, WA
- $25 - $30 an hour
- Overtime
- Background check
- Mid-level
- Residential
- Health savings account
- Health insurance
Quick Apply
Magnetic Resonance Imaging MRI Technologist Lead Pediatric
SSM Health —St. Louis, MO
- Full-time
- BLS Certification
- Mid-level
- Children
- Paid parental leave
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Lead Registered Veterinary Technician (RVT)
Aspire Veterinary Center —La Palma, CA
- $28 - $40 an hour
- Full-time
- Background check
- Spanish
- 7 years
- Continuing education credits
- Health insurance
Quick Apply
Engineering Project Lead
ProtectedLogic Corporation —Albuquerque, NM
- $85,000 - $100,000 a year
- Full-time
- Background check
- OSHA
- Engineering
- Health insurance
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Quick Apply
Lead HVAC Install Technician
Pat's Heating & Air Conditioning —Oconomowoc, WI
- $26 - $35 an hour
- Full-time
- Hybrid work
- Background check
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Lead 145 Technician
Air Methods —Englewood, CO
- $40 - $50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
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Mitigation- Lead Tech
JG Restoration —Appleton, WI
- $20 - $25 an hour
- Full-time
- Mid-level
- Driver's License
- Fair chance
- Paid holidays
- Dental insurance
Quick Apply
Technical Lead
Edict Systems, Inc. —Beavercreek, OH
- Full-time
- Hybrid work
- 8 years
- SQL
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply

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Call Center Lead with AI-Tech support (AI implementation)

Imperial Management Administrators Services Inc -
Pasadena, CA

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Job Details

Full-time
$30 - $32 an hour

Qualifications

Managing teams in a customer support role
Team leadership
Supervising experience
Data-driven problem-solving
Business operations
Call center management

Full Job Description

Job Summary:

We are seeking a highly organized and tech-savvy Call Center Supervisor to oversee the daily operations of AI-driven customer service agents. In this role, you will manage and optimize a hybrid contact center environment where AI agents handle first-tier customer interactions, escalating to human agents when necessary. You will play a critical role in monitoring AI performance, maintaining service quality, and ensuring a seamless customer experience across all support channels.

Key Responsibilities:

Supervise and Monitor AI Agents:
Oversee the performance and accuracy of AI-powered customer service agents across voice, chat, and email channels.
Quality Assurance:
Audit AI conversations to ensure compliance with company policies, brand voice, and regulatory requirements. Collaborate with AI trainers and data teams to fine-tune responses.
Issue Escalation & Resolution:
Monitor AI escalations to human agents and ensure proper handoff and resolution. Identify and address patterns in escalations to improve AI handling capabilities.
Team Collaboration:
Work closely with human support staff, AI trainers, developers, and data analysts to improve the overall efficiency and accuracy of AI agents.
Performance Analytics:
Use dashboards and analytics tools to track AI KPIs such as first-contact resolution, containment rate, CSAT, and escalation rate. Provide regular reports to leadership.
Process Improvement:
Identify operational bottlenecks and propose workflow or training enhancements for both AI and human agents.
Training & Feedback:
Provide regular feedback to AI development teams based on customer interactions. Ensure updates to AI models are tested and implemented effectively.

Qualifications:

Experience:
- 3+ years in a call center supervisory or operations role.
- Experience working with or managing AI-powered support tools is highly preferred.
Skills:
- Strong understanding of customer service metrics and tools (e.g., Zendesk, Salesforce, LivePerson, Intercom).
- Familiarity with conversational AI platforms (e.g., GPT, Dialogflow, IBM Watson) is a plus.
- Excellent problem-solving and decision-making skills.
- Ability to interpret and communicate data insights clearly.
Technical Acumen:
- Comfort with emerging technologies and AI tools.
- Basic understanding of machine learning concepts and how AI models are trained/improved is a plus.
Education:
- Bachelor’s degree in Business, Communications, Information Technology, or related field. Equivalent experience may be considered.

Work Location: In person

Quick Apply

Refine Your Search

Lead Tech jobs

Call Center Lead with AI-Tech support (AI implementation)

Social Production Lead

File Build, Team Lead

Help Desk Lead/Manager

Lead Motive Service Tech

Lead Audio Video Technician ( 2 Years Exp Required)

Mammography Lead Technologist - $2,500 Sign-on bonus

Corrosion Technician Lead

Lead Cable Technician (Experienced)

CT Computed Tomography Technologist Lead

MRI Technologist, Team Lead, Outpatient

Lead Surgical Veterinary Technician

I.I.C.R.C. certified Water Damage Technician Lead - 2+ years experience required

Magnetic Resonance Imaging MRI Technologist Lead Pediatric

Lead Registered Veterinary Technician (RVT)

Engineering Project Lead

Lead HVAC Install Technician

Lead 145 Technician

Mitigation- Lead Tech

Technical Lead

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