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Bicycle Service Lead

Ridepanda
Seattle, WA

Quick Apply

Job Details

Full-time
$28 - $29 an hour
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Service writing
Customer communication
Maintenance inventory management
Teamwork
Parts administration experience
Equipment repair
Team leadership
In-person customer service
Bicycle repair
Performance management
Sales quoting
Quality issues
Customer engagement
Leading team collaboration initiatives
Technical writing experience
Warranty issues management
Delegation
Repair estimation

Full Job Description

Ridepanda is a climate tech company that provides employers with a full service micromobility benefits platform. We are a small passionate team with a collaborative product building process and an eye for building useful, scalable technology. Our aim is to help the next million people fall in love with bikes, e bikes, and e scooters through our leasing program, made accessible by company and government subsidies.

As a company we value:

Cross functional collaboration
Wonderful user experiences
Sustainability
Physical safety on the streets
Emotional safety in the workplace

Employers and governments love us because we help them:

Reduce their scope 3 emissions
Meet clean air regulations
Reduce costs
Offer flexible hybrid commute options
Retain talent
Enhance health and wellness programs

Employee Perks

Fully subsidized bicycle, e bike, or e scooter through Ridepanda's employee program
Work with cutting edge micromobility products and technology
Collaborative, mission driven team environment
Make a measurable impact on sustainability and transportation accessibility

Ridepanda is committed to providing equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status under applicable law. We do not discriminate in hiring, promotion, compensation, or any other aspect of employment on the basis of any of the above mentioned characteristics. We value diversity and inclusivity in our workplace and seek to create a welcoming and respectful environment for all employees.

About the Role:

We are looking for a Service Lead to own our hub's bike service operations, including repairs, returns, and builds, delivering safe, high quality work on time. This role combines hands on technical leadership with day to day shop management. You'll lead and coach a team of technicians, manage service writing and customer communication, and oversee quality, parts, and warranty processes. This role is ideal for an experienced bicycle mechanic who is ready to grow into a leadership position and own the full service operation.

ResponsibilitiesLeadership & Operations

Own end to end service operations (repairs, returns, builds) to deliver safe, high quality work on time
Lead and coach all techs; set the daily plan, assign work, delegate service tasks and priorities, and remove blockers
Maintain clear oversight of daily shop flow, ensuring priorities (repairs, builds, returns) match hub goals; monitor queue balance and step in to remove blockers that impact turnaround times
Plan and delegate the daily and weekly build queue, order due dates, and demo and test ride needs; balance builds versus repair commitments based on demand and deadlines
Develop, maintain, and audit SOPs, including QC flows, and triage
Run 1:1s, shadow shifts, safety refreshers, and quality clinics; drive onboarding and training on the latest cycling technology and repair methods
Monitor service department performance with a focus on customer satisfaction, retention, and craftsmanship
Enforce shop safety, cleanliness, and equipment maintenance

Service Writing & Customer Communication

Manage work order intake and scheduling; check in returns and service appointments promptly to prevent backlog
Create accurate estimates and quotes; explain labor, parts, and turnaround; obtain customer approvals and deposits per policy
Communicate directly with customers for updates, approvals, and clarifications; manage expectations and support deescalation when needed
Handle escalations, service recovery, and fleet recall processing; ensure documentation and customer communications are complete and timely
Ensure work orders are thorough and clear, with detailed symptoms, diagnostics, parts and labor lines, and next step notes

Quality, Parts & Warranty

Serve as triage lead for repairs and returns; manage daily workflow and prioritization
Perform QC and bounce checks on completed jobs and assembled bikes; verify torque specs, firmware updates, accessory fit, test ride results, and documentation quality
Oversee parts and consumables inventory: set ordering cadence, place orders with vendors, reconcile receipts, and track ETAs
Perform warranty claims and coordinate with OEMs and distributors; document assembly and build defects and corrective actions
Jump in on repairs, returns, and assembly as bandwidth allows during peaks; keep benches and staging areas clean, safe, and organized
Train techs on build kits, torque practices, packaging standards, and quality standards

Requirements:

Proven work experience working as a Bicycle Mechanic, with prior lead or supervisory experience preferred
4+ years of experience as a mechanic in the bicycle industry
Capable of tuning up bicycles including adjusting shifting and hydraulic disc brakes, plus advanced repairs and diagnostics
Experience with QC processes, warranty claims, and parts/inventory management
Comfortable managing customer facing communication, quoting, and service writing
Excellent communication skills, capable of leading a team and building trusting relationships
Motivated, energetic individual who isn't afraid to roll up their sleeves
Strong attention to detail, and able to follow and enforce strict maintenance procedures
Comfortable learning and adapting to new concepts and using new tools

Benefits:

401(k)
Health Insurance
Vision Insurance
Dental Insurance
Paid time off
Fully subsidized bicycle, e bike, or e scooter through Ridepanda's employee program

Pay: $28.00 - $29.00 per hour

Benefits:

401(k)
Dental insurance

Work Location: In person

Quick Apply

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