Top 4453 Level Helpdesk Job Jobs

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Helpdesk Technician (Software Development Track)

North Carolina Farm Bureau Insurance -
Raleigh, NC

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Job Details

Full-time
$45,000 - $60,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Vision insurance
Professional development assistance
Life insurance
Retirement plan

Qualifications

Customer communication
Network troubleshooting
Enterprise software
Windows
Programming languages
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)

Full Job Description

Due to the large volume of applicants who have applied for this position, we will only respond to qualified applicants. Please do not reach out unless we have contacted you.

About Us

At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us!

About the Role

This is an entry-level position designed as a pathway into software development. In this role, you will begin on our Information Systems Helpdesk team, providing technical support to internal users while building a strong foundation in our systems, tools, and business processes. During this time, you will also develop your programming and technical skills.

As opportunities become available, high-performing individuals in this role will be considered for a transition to a Programmer Analyst Trainee position. This role is ideal for candidates who enjoy helping people, solving problems, and are motivated to grow into a software development career.

Education and Experience

Bachelor’s degree in Computer Science, Information Systems, or related field
OR
equivalent combination of education and relevant experience
Internship, coursework, or personal projects in programming preferred
Prior helpdesk or customer service experience is a plus

Required Skills and Abilities

Technical Support Skills

Strong troubleshooting ability across software, hardware, and basic networking
Familiarity with Windows operating systems; Linux exposure is a plus
Basic understanding of Active Directory or user account management
Ability to learn and support enterprise applications
Strong attention to detail and ability to follow processes

Development Aptitude

Foundational knowledge of a programming language (Java, C#, or similar)
Exposure to scripting (PowerShell preferred) or automation concepts
Basic understanding of databases or SQL is a plus
Strong interest in pursuing a career in software development

Soft Skills

Excellent customer service and communication skills
Ability to explain technical concepts in a clear, user-friendly way
Strong problem-solving and analytical thinking
Self-motivated with a willingness to learn and grow
Ability to manage multiple priorities in a fast-paced environment

Location & Commitments

Position is based in Raleigh, NC
Hybrid work from home available after training period (three days per week in-office required)
Must be within reasonable commuting distance

Responsibilities of the Role

Primary: Helpdesk & User Support

Provide first and second-level technical support for internal users
Diagnose and resolve issues related to software, hardware, and network access
Guide users through step-by-step solutions in a professional manner
Manage and update tickets in the IT Service Desk system
Escalate complex issues to appropriate teams when necessary
Assist with user account setup, password resets, and system access

Secondary: Development Growth & Exposure

Participate in training and self-directed learning in programming and development tools
Assist with basic scripting or automation tasks where applicable
Shadow development teams and learn internal systems and applications
Contribute to documentation and process improvements

Career Development Path

Demonstrate technical growth, initiative, and strong performance in support role
Build foundational knowledge of company systems and development practices
Transition into a Programmer Analyst Trainee role as opportunities arise

Why This Role is Unique

Clear pathway from Helpdesk to Software Development
Hands-on exposure to enterprise systems and real-world problem solving
Opportunity to build both technical and business domain knowledge
Supportive environment focused on learning and career growth

This job description is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Raleigh, NC 27612

Quick Apply

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