Top 48 Library Jobs in Naperville, IL

Customer Services Assistant- Nichols Library
Naperville Public Library —Naperville, IL
- $18.65 an hour
- Microsoft Outlook
- High school diploma or GED
- Reliable transportation
- Paid training
- Paid parental leave
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13d
Circulation Assistant - Nichols Library
Naperville Public Library —Naperville, IL
- $16 an hour
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
- Paid training
- Paid parental leave
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6d
Customer Services Assistant-95th Street Library
Naperville Public Library —Naperville, IL
- $18.65 an hour
- Microsoft Outlook
- High school diploma or GED
- Reliable transportation
- Paid training
- Paid parental leave
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12d
Circulation Assistant - Naper Boulevard Library
Naperville Public Library —Naperville, IL
- $16 an hour
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
- Paid training
- Paid parental leave
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Circulation Assistant - 95th Street Library
Naperville Public Library —Naperville, IL
- $16 an hour
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
- Paid training
- Paid parental leave
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Library Associate, Programming
GENEVA PUBLIC LIBRARY DISTRICT —Geneva, IL
- $21.73 - $25.56 an hour
- Part-time
- Mid-level
- Experience equivalent to degree accepted
- Associate's degree
- Paid time off
- Employee assistance program
Archives and Library Assistant (Part-time - 15-20 Hours/Week) - Schaumburg, IL
American Society of Anesthesiologists —Schaumburg, IL
- $25 an hour
- Part-time
- Hybrid work
- Office
- High school diploma or GED
- Organizational skills
- On-the-job training
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CIRCULATION SERVICES AIDE
Fountaindale Public Library —Bolingbrook, IL
- $15.25 - $23.87 an hour
- Part-time
- Writing skills
- No experience needed
- Computer skills
- Paid holidays
- Paid time off
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8d
Page / Shelver
White Oak Library District —Romeoville, IL
- $15 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Entry level
Paraprofessional: Library Technical Assistant
Joliet Township High School District 204 —Joliet, IL
- School
- Entry level
Library Learning Center Aide - Part Time
West Chicago Elementary School District 33 —West Chicago, IL
- $16.49 - $17.59 an hour
- Part-time
- Spanish
- Elementary school
- Entry level
- Paid time off
ADULT AND TEEN SERVICES SPECIALIST - PROGRAMMING (PART-TIME)
Fountaindale Public Library —Bolingbrook, IL
- $18.92 - $29.71 an hour
- Part-time
- Mid-level
- Organizational skills
- 1 year
- Paid holidays
- Paid time off
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7d
Library Support Specialist
Waubonsee Community College —Sugar Grove, IL
- $22.44 - $27.04 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Graphics Assistant (Full-Time)
Schaumburg Township District Library —Schaumburg, IL
- $17.65 - $21.18 an hour
- Weekends as needed
- Basic math
- High school diploma or GED
- Entry level
- Paid parental leave
- Paid holidays
9d
Youth Services Assistant
VILLAGE OF OAK LAWN LIBRARY —Oak Lawn, IL
- $16.87 - $18.24 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Experience working with children
Cafe Attendant
Glen Ellyn Public Library —Glen Ellyn, IL
- $16 - $19 an hour
- Serving
- Computer literacy
- 16+ years old
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9d
Outreach Services Clerk II
White Oak Library District —Romeoville, IL
- From $18 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Driver's License
14d
Full-Time Patron Services Specialist
New Lenox Public Library District —New Lenox, IL
- $16.56 - $20.70 an hour
- Weekends as needed
- 3 years
- High school diploma or GED
- Travel
- Paid holidays
- Tuition reimbursement
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Studio (Makerspace) Specialists
New Lenox Public Library District —New Lenox, IL
- $20.98 - $26.23 an hour
- Weekends as needed
- Mid-level
- Travel
- Computer skills
- Paid holidays
- Tuition reimbursement
Quick Apply
12d
Adult & Teen Services Manager - Naperville Public Library
Naperville Public Library —Naperville, IL
- $75,000 - $80,000 a year
- Full-time
- Bilingual
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply

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Customer Services Assistant- Nichols Library

Naperville Public Library -
Naperville, IL

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Job Details

$18.65 an hour
13 days ago

Benefits

Paid training
Paid parental leave
Pension plan
Parental leave

Qualifications

In-person customer service
High school diploma or GED

Full Job Description

POSITION SUMMARY

The Customer Services Assistant assists customers at the public desk in all areas of Library services, providing consistent, accurate, and timely handling of Library materials for circulation. Provides quality customer service and collaborates with staff to resolve circulation related issues. Contributes to the general order and care of facilities and Library materials.

RESPONSIBILITIES

Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.

Performs customer service activities for the library, including issuance of library cards, processes and routes materials, collects fees, processes Library’s & LINKin expired Holds, and shelf reads.

Responds to customer requests promptly and courteously referring difficult or unusual requests to the appropriate Library staff with discretion.

Assists customers with use of Library equipment, print resources, technology, and online resources.

Troubleshoots basic problems with self-check machines, phones, and other departmental equipment.

Ensures the quality of the collection material by reviewing materials, processing lost material and routing damaged items to the appropriate department.

Facilitates communication concerning building issues with the Facilities Department and Library management.

Answers and responds to phone inquiries and/or routes calls to appropriate department.

Processes and completes curbside service.

Processes Inter-Library Loan (ILL) items and communicates with ILL customers.

Inspects and records safety of credit card machines, according to PCI guidelines.

Handles and records lost and found materials according to guidelines.

Makes announcements over the public address system as needed.

Accepts and reviews used material donations, according to guidelines. Maintains Used Book Sale section.

Collaborates on programs/projects with other staff, occasionally at other locations.

Assists with paging list fulfillment, including pulling, processing, and shelving Holds.

Monitors and maintains order in the public areas to ensure a welcoming environment for customers.

Assists and completes departmental statistics and reports.

Attends and assists with Outreach Library events.

May periodically serve as Person In Charge (PIC), providing support for employees, customers, and facility issues.

Attends professional development opportunities.

KNOWLEDGE/SKILLS/ABILITIES

Demonstrate strong written, verbal communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.

Demonstrates exceptional customer service, providing quality assistance to vendors, customers and staff.

Keeps current in relevant technology, uses computer software programs such as Microsoft Office and Outlook and common office equipment to complete tasks/assignments.

Uses problem solving skills to assist in determining priorities and finding timely solutions to departmental or system-wide issues.

Uses computer software and common office equipment to complete tasks, keeps current with relevant technology.

Service oriented, provides quality customer assistance; establishes and maintains effective relationships with customers and staff.

Maintains confidentiality, professionalism, and discretion in situations.

Possesses strong technical skills. Familiar with a range of hardware and software technologies.

Strong organizational and time management abilities. Complete assignments and projects in a timely manner.

Demonstrates appropriate money management responsibilities.

Responsive to change and demonstrates adaptability.

Takes responsibility for consistent completion and follow-up on all tasks.

Maintains a positive approach while tasking in adverse situations.

Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

EDUCATION/EXPERIENCE/QUALIFICATIONS

High school diploma or equivalent.

Minimum two years of customer service experience.

Bilingual proficiency a plus.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Communicate with staff and customers in person, via email and over the phone.

May require either being in a stationary position or moving about for prolonged periods.

Moves equipment or library materials weighing up to 35 lbs.

Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.

BENEFITS

The benefits for this position include:

Annual Vacation Accrual: 2 weeks per year
Holidays: 7 days per year
Annual Sick Accrual: 12 days per year
Up to 5 Personal Days per calendar year prorated based on the hire date
Illinois Municipal Retirement Fund (Pension Plan)
12 weeks paid parental leave
Training and development opportunities

WORK SCHEDULE

Monday 1 - 5 p.m.

Tuesday 1 - 5 p.m.

Wednesday 5 - 9 p.m.

Thursday OFF

Friday 1 - 5 p.m.

1 Sat/mo. 1 - 5 p.m.

1 weekend/mo.

1 Friday 5 - 9 p.m.

1 Saturday 8:30 a.m. - 5 p.m.

1 Sunday 1 - 5 p.m.

To learn more about us, go to https://www.naperville-lib.org/jobs and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)

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Refine Your Search

Library jobs in Naperville, IL

Customer Services Assistant- Nichols Library

Circulation Assistant - Nichols Library

Customer Services Assistant-95th Street Library

Circulation Assistant - Naper Boulevard Library

Circulation Assistant - 95th Street Library

Library Associate, Programming

Archives and Library Assistant (Part-time - 15-20 Hours/Week) - Schaumburg, IL

CIRCULATION SERVICES AIDE

Page / Shelver

Paraprofessional: Library Technical Assistant

Library Learning Center Aide - Part Time

ADULT AND TEEN SERVICES SPECIALIST - PROGRAMMING (PART-TIME)

Library Support Specialist

Graphics Assistant (Full-Time)

Youth Services Assistant

Cafe Attendant

Outreach Services Clerk II

Full-Time Patron Services Specialist

Studio (Makerspace) Specialists

Adult & Teen Services Manager - Naperville Public Library

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