Top 5191 Loan Servicing Support Jobs

Loan Servicing and Collections Manager
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
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Loan Servicing Associate
MidFirst Bank —Los Angeles, CA
- $45,000 - $58,000 a year
- Mid-level
- Office
- Computer skills
Business Consultant - MSP Mortgage Servicing Software Experience
The GSB Group, Inc. —Remote
- $100,000 - $115,000 a year
- Full-time
- Remote
- 5 years
- Analysis skills
- Continuous improvement
- Health savings account
- Health insurance
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8d
Loan Support Specialist
CrossCountry Mortgage, LLC —Remote
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Disability insurance
Loss Mitigation Specialist (SPOC)
Nationwide Recovery Service, Inc. —Remote
- $17 an hour
- 8 hour shift
- Remote
- High school diploma or GED
- Associate's degree
- Communication skills
- Paid training
- Health savings account
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Customer Support Specialist
UNION HOME MORTGAGE CORP —Remote
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Basic math
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Small Business Loan Servicing and Portfolio Support Manager
Business Consortium Fund, Inc —Remote
- $90,000 - $110,000 a year
- Full-time
- Remote
- Analysis skills
- Organizational skills
- 1 year
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9d
Loan Partner
CrossCountry Mortgage, LLC —Remote
- Overtime
- Mid-level
- Windows
- High school diploma or GED
- Wellness program
- Disability insurance
Credit Repair Specialist
creditsaveyour —Remote
- $32,000 - $80,000 a year
- Contract
- Remote
- CPA
- Mid-level
- Finance
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Loan Servicing & QA Specialist
Raymond James Financial, Inc. —Pittsburgh, PA
- $26.25 - $35.00 an hour
- Computer literacy
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Loan Servicing Specialist
Noblesoft Solutions Inc. —Pittsburgh, PA
- $30 - $35 an hour
- Temporary
- Computer literacy
- Basic math
- Office
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Transaction Management Associate
Zillow.com —Remote
- $25.00 - $39.40 an hour
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Finance
Jr. Corporate Loan Processor
CrossCountry Mortgage, LLC —Remote
- Overtime
- Mid-level
- Office
- Windows
- Wellness program
- Disability insurance
Sr Dispute Correspondence Specialist (REMOTE)
Carrington Mortgage Holdings —Westfield, IN
- $26 - $29 an hour
- Full-time
- Remote
- Writing skills
- Research
- Mid-level
- Health insurance
- Tuition reimbursement
Non-QM Branch Loan Processor
CrossCountry Mortgage, LLC —Remote
- Overtime
- Management
- 5 years
- Mid-level
- Wellness program
- Disability insurance
Non-Agency Scenario Desk Specialist
CrossCountry Mortgage, LLC —Remote
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Disability insurance
Loan Support clerk
Verito Solutions —Brea, CA
- $25.46 - $27.00 an hour
- Contract
- 5 years
- Mid-level
- Office
Quick Apply
Default Loan Servicing Specialist-Bankruptcy-ServiceMac
ServiceMac, LLC —North Carolina
- $23.37 - $31.15 an hour
- Full-time
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Health insurance
Quick Apply
8d
Collections Specialist - Back Office - Remote
defi AUTO LLC —Des Moines, IA
- $21 an hour
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
- Paid training
- Tuition reimbursement
Quick Apply
11d
Mortgage Compliance Analyst (Remote)
Mphasis Limited —Remote
- $22 - $25 an hour
- Overtime
- Remote
- Mid-level
- High school diploma or GED
- US work authorization
Quick Apply
10d

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Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION -
Washington, DC

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Job Details

Full-time
$75,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Operational analysis
Staff supervision
Team supervision
Finance
Spreadsheets
Regulatory compliance
Industry knowledge of banking risk management
Team development
Documentation tools
Bachelor's degree
Process improvement planning
Portfolio risk management
Process management

Full Job Description

Position Summary

The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.

Primary Duties & Responsibilities

People Leadership & Performance Management

Provide direct supervision, coaching, and performance management for assigned staff.
Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
Conduct regular check-ins, performance evaluations, and development planning.
Support onboarding, cross-training, and coverage planning to ensure continuity of operations.

Loan Servicing Oversight

Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.

Collections & Recovery Management

Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.

Compliance, Risk & Audit Readiness

Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.

Reporting & Portfolio Monitoring

Review and analyze servicing, delinquency, collections, and recovery metrics.
Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
Use data to identify trends, staffing needs, and opportunities for process improvement.

Process Improvement & Collaboration

Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
Support implementation of policy, procedure, or system updates impacting servicing and collections operations.

Position Requirements Required:

Bachelor’s degree or equivalent experience preferred.
Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
Prior experience managing employees or teams.
Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
Demonstrated understanding of FDCPA and other applicable regulatory requirements.
Ability to analyze operational data, manage risk, and support process improvements.
Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.

Preferred:

Credit union or banking experience.
Experience overseeing both loan servicing and collections functions.
Exposure to post charge-off recovery, legal collections, or vendor management.

Interpersonal Skills

Strong leadership and coaching skills.
Ability to communicate clearly and professionally, including during difficult conversations.
High level of discretion, judgment, and accountability when handling sensitive information.
Ability to work collaboratively across departments.

Work Environment

This position is in person based on operational need. This role may transition into hybrid upon operational flexibility. This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Washington, DC 20210

Quick Apply

Refine Your Search

Loan Servicing Support jobs

Loan Servicing and Collections Manager

Loan Servicing Associate

Business Consultant - MSP Mortgage Servicing Software Experience

Loan Support Specialist

Loss Mitigation Specialist (SPOC)

Customer Support Specialist

Small Business Loan Servicing and Portfolio Support Manager

Loan Partner

Credit Repair Specialist

Loan Servicing & QA Specialist

Loan Servicing Specialist

Transaction Management Associate

Jr. Corporate Loan Processor

Sr Dispute Correspondence Specialist (REMOTE)

Non-QM Branch Loan Processor

Non-Agency Scenario Desk Specialist

Loan Support clerk

Default Loan Servicing Specialist-Bankruptcy-ServiceMac

Collections Specialist - Back Office - Remote

Mortgage Compliance Analyst (Remote)

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