Top 30 Logitech Jobs | SimplyHired

Sr. Customer Support Engineer
Logitech —Texas
- $78,000 - $112,000 a year
- Online Application
- Hybrid work
- Windows
- Computer networking
- Senior level
- Commuter assistance
- Paid parental leave
Technical Support Engineer
Logitech —Camas, WA
- $70,000 - $85,000 a year
- Online Application
- Hybrid work
- Oracle
- English
- Mid-level
- Commuter assistance
- Paid parental leave
Benefits Operations Specialist
Logitech —Texas
- $87,000 - $113,000 a year
- Online Application
- Hybrid work
- 5 years
- Mid-level
- Case management
- Commuter assistance
- Paid parental leave
Sr. National Account Manager
Logitech —Minnesota
- $156,000 - $243,000 a year
- Online Application
- Hybrid work
- Computer skills
- Senior level
- Communication skills
- Work from home
Communications Specialist
Logitech —San Jose, CA
- $87,000 - $122,000 a year
- Online Application
- Hybrid work
- Research
- Mid-level
- Communication skills
- Commuter assistance
- Paid parental leave
Senior Firmware Engineer
Logitech —Camas, WA
- $130,000 - $190,000 a year
- Online Application
- Hybrid work
- Management
- Mentoring
- Senior level
- Commuter assistance
- Paid parental leave
Principal Mechanical Engineer- Video Collaboration
Logitech —San Jose, CA
- $160,000 - $210,000 a year
- Online Application
- Hybrid work
- System design
- Master's degree
- 8 years
- Work from home
Associate Creative Director (Copy)
Logitech —San Jose, CA
- $118,700 - $160,000 a year
- Online Application
- Hybrid work
- Office
- 8 years
- Presentation skills
- Commuter assistance
- Paid parental leave
Senior Global Channel Manager
Logitech —Texas
- $137,000 - $300,000 a year
- Online Application
- Hybrid work
- Travel
- Senior level
- Negotiation
- Commuter assistance
- Paid parental leave
Associate National Account Specialist
Logitech —Arkansas
- $76,000 - $106,000 a year
- Online Application
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
- Commuter assistance
- Paid parental leave
Global Head of Creative & Design Operations
Logitech —San Jose, CA
- $186,100 - $297,800 a year
- Online Application
- Hybrid work
- 5 years
- Writing skills
- Office
- Commuter assistance
- Paid parental leave
8d
Embedded Software Technical Program Manager - Video Collaboration
Logitech —San Jose, CA
- $141,000 - $220,000 a year
- Online Application
- Hybrid work
- Product management
- Senior level
- Leadership
- Work from home
Regional GTM Excellence Lead (AMR)
Logitech —San Jose, CA
- $143,000 - $193,000 a year
- Online Application
- Hybrid work
- Marketing
- 5 years
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Channel Solutions Engineer -- Nationals
Logitech —Chicago, IL
- $125,000 - $260,000 a year
- Online Application
- Hybrid work
- Google Workspace
- Travel
- Organizational skills
- Commuter assistance
- Paid parental leave
Principal Product Manager, Video Collaboration Hardware
Logitech —San Jose, CA
- $168,000 - $250,000 a year
- Online Application
- Hybrid work
- Office
- Product management
- Travel
- Work from home
Social Media Specialist
Logitech —San Jose, CA
- $56,000 - $112,000 a year
- Online Application
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Engineering Manager – E-commerce Post Purchase
Logitech —San Jose, CA
- $157,000 - $210,000 a year
- Online Application
- Hybrid work
- Computer science
- Oracle
- Computer Science
- Commuter assistance
- Paid parental leave
Lead UX Designer
Logitech —San Jose, CA
- $143,400 - $218,700 a year
- Online Application
- Hybrid work
- Office
- In-person
- Senior level
- Commuter assistance
- Paid parental leave
Amazon for Business Manager
Logitech —San Jose, CA
- $168,000 - $231,000 a year
- Online Application
- Hybrid work
- Office
- In-person
- Senior level
- Commuter assistance
- Paid parental leave
Head of NAM Customer Collaboration and Supply Chain Partnerships
Logitech —San Jose, CA
- $120,000 - $205,000 a year
- Online Application
- Hybrid work
- 11+ years
- Office
- Analysis skills
- Commuter assistance
- Paid parental leave

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Sr. Customer Support Engineer

Logitech -
Texas

Apply Now

Job Details

Full-time
$78,000 - $112,000 a year

Benefits

Commuter assistance
Paid parental leave
Health savings account
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Work from home
Parental leave
Vision insurance
Opportunities for advancement
Bereavement leave
Life insurance
Pet insurance

Qualifications

SSO
macOS support
Microsoft Exchange
Windows
Video conferencing software
Azure AD
Computer networking
AV system troubleshooting
macOS
Productivity software
Technical Proficiency
Active Directory
Video conferencing systems operation

Full Job Description

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Team and Role:

Are you a skilled technical professional interested in joining a Paid Services program and be part of a collaborative team environment? We are searching for a Senior Customer Support Engineer in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role will focus mainly on Logitech’s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy. At Logitech, you will assist customers with issues that ensure that the enterprise customer’s meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. You will also enjoy opportunities to advance your career in a diverse environment.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Share in our passion for Equality and Environment. Plus, have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you’ll need for success at Logitech. In this role you will:

Resolve technically complex support issues reported by the customers and/or other team members.

Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.

Own the technical relationship with customers and manage their expectations.

Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’t be resolved with standard troubleshooting

Provide ad hoc feedback about trends and new issues

Occasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.

Provide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers.

Deliver consistent customer experience that meets or exceeds our commitments.

Be compassionate, respectful and honest

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

Strong knowledge of video conferencing and AV products

Strong knowledge of windows and Mac OS

Excellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google Meet

Proven knowledge of computer networking and operating systems

Familiarity with Android-based device (beyond cellular phones) desirable

Familiarity with IOS devices desirable

Excellent communications both verbal, oral and interpersonal skills.

Exceptional customer service skills.

Demonstrated ability to quickly learn and troubleshoot new technologies

Demonstrated ability to handle extremely complex technical issues, including working with engineers when necessary.

Good working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.

Professional level English, Spanish / French skills are a plus, spoken and written.

In addition, preferable skills and behaviors include:

Proven experience in a technical support capacity, with very strong video conference (VC) troubleshooting experience

Proven experience providing remote technical support

Proven experience providing high-touch support to Enterprise accounts

Technical certifications beneficial, but not required

Location: Logitech is proud to support a hybrid work culture. This full-time role is focused on identifying hybrid candidates based near Dallas, TX.

#LI-CT1

This position offers an annual base salary typically between $ 78K and $ 112K depending on location and experience . In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.

Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.

Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.

Apply Now

Refine Your Search

Logitech jobs

Sr. Customer Support Engineer

Technical Support Engineer

Benefits Operations Specialist

Sr. National Account Manager

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Senior Firmware Engineer

Principal Mechanical Engineer- Video Collaboration

Associate Creative Director (Copy)

Senior Global Channel Manager

Associate National Account Specialist

Global Head of Creative & Design Operations

Embedded Software Technical Program Manager - Video Collaboration

Regional GTM Excellence Lead (AMR)

Channel Solutions Engineer -- Nationals

Principal Product Manager, Video Collaboration Hardware

Social Media Specialist

Engineering Manager – E-commerce Post Purchase

Lead UX Designer

Amazon for Business Manager

Head of NAM Customer Collaboration and Supply Chain Partnerships

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Location: Logitech is proud to support a hybrid work culture. This full-time role is focused on identifying hybrid candidates based near Dallas, TX.

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