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Customer Service Representative
Cocktail Courier —Remote
- From $20 an hour
- Overtime
- Remote
- High school diploma or GED
- Continuous improvement
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
7d
Onboarding Specialist (Remote)
LeagueApps —Remote
- $62,014 - $93,021 a year
- Remote
- Mid-level
- 2 years
- Communication skills
- Commuter assistance
- Health savings account
Quick Apply
Search Lead
Legacy HR Consulting —Remote
- $35 - $38 an hour
- Part-time
- Remote
- Mid-level
- Continuous improvement
- US work authorization
- Paid holidays
- Paid time off
Quick Apply
Performance Improvement Consultant
ttcInnovations —Remote
- Remote
- 8 years
- Training & development
- Senior level
Quick Apply
Design Curator / Partnerships Associate
VAWAA —Remote
- $50,000 - $65,000 a year
- Contract
- Remote
- Research
- Mid-level
- Databases
Quick Apply
Instructor
City Colleges of Chicago —Chicago, IL
- $35 - $150 an hour
- Part-time
- Adults
- No experience needed
- Mid-level
- Health insurance
- Tuition reimbursement
Online Community Manager
HeyGen —San Francisco, CA
- $4,000 - $5,700 a month
- Contract
- Remote
- Mid-level
- 3 years
- Continuous improvement
EXPERIENCED TRADER
XR Trading LLC —Chicago, IL
- $135,000 - $185,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Commuter assistance
- Health savings account
Quick Apply
Inside Sales Representative
The Things We Do —Remote
- $16 - $24 an hour
- Part-time
- Remote
- Computer skills
- 1 year
- Communication skills
Quick Apply
6d
Mover & Packer (Tenant-in-Place Crew Member)
Hudson Loop LLC —Brooklyn, NY
- $21 - $24 an hour
- Construction site
- Residential
- Entry level
Quick Apply
11d
Editorial Project Manager
Institute for Curriculum Services —Remote
- $78,000 - $85,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Manager, Learning Outcome & Reporting
Per Scholas —Remote
- $35 - $45 an hour
- Remote
- Google Workspace
- Bachelor of Science
- Mid-level
- Paid parental leave
- AD&D insurance
Quick Apply
Manager, Club Relations
Hometown Soccer Holdings —Remote
- 5 years
- Organizational skills
- Senior level
Product Director
Autonodyne LLC —Boston, MA
- $160,000 - $260,000 a year
- Full-time
- Hybrid work
- Computer Science
- 8 years
- Bachelor's degree
- Health savings account
- Relocation assistance
Quick Apply
RN Care Coordinator
Scenic Rivers Health Services —Bigfork, MN
- $31.03 - $36.79 an hour
- Full-time
- Nursing
- RN License
- BLS Certification
- Health savings account
- AD&D insurance
Quick Apply
Engineering Technician
Denken Solutions, Inc. —Foster City, MI
- $51 an hour
- Bachelor of Science
- Engineering
- Mid-level
Quick Apply
14d
Director of Nursing Services - DNS RN - Avamere Riverpark
Avamere Riverpark of Eugene —Eugene, OR
- Full-time
- CPR Certification
- Nursing
- RN License
- Disability insurance
- Health insurance
Quick Apply
Lead Advanced Practice Provider - APP - Bone Marrow Transplant
SSM Health Care System —St. Louis, MO
- Full-time
- Nursing
- RN License
- Inpatient
Journeyman Electrician
Joe Jurgielewicz & Son, LTD. —Reading, PA
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- 5 years
Quick Apply
Senior Electrical Design Engineer-High Voltage-Long Island, NY
Dean Technology, Inc. —Coram, NY
- $59,000 - $85,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply

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Customer Service Representative

Cocktail Courier
Remote

Quick Apply

Job Details

Full-time
From $20 an hour
7 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Flexible schedule
Bereavement leave

Qualifications

Live chat
Customer returns handling
Standard Operating Procedures (SOPs) implementation
Spreadsheets
E-commerce
High school diploma or GED
Zendesk
Attention to detail
Standard operating procedures (SOPs)
Ticketing system technical support

Full Job Description

Who are we?

About Shakestir

Shakestir is the parent company behind Cocktail Courier and Shaker & Spoon, two of the country's leading craft cocktail subscription brands. We bring the bar experience home — delivering premium spirits, fresh mixers, garnishes, and expert-designed recipes so our subscribers can shake, stir, and sip like a pro without leaving their kitchen. We're a small, close-knit, fully remote team that cares deeply about hospitality, quality, and craftsmanship — and we bring that same care to how we support our customers and each other. If you love the idea of helping people create great moments (and don't mind learning a thing or two about cocktails along the way), we'd love to meet you.

Job Summary

The Customer Care Associate is the front line of our subscription experience. This role is responsible for responding to open customer tickets, resolving issues quickly and accurately, and representing the brand in every interaction. The Associate works within established SOPs and quality standards set by the Customer Care Manager, and contributes directly to retention by turning problems into positive moments for our subscribers.

Key ResponsibilitiesTicket Response and Issue Resolution

Respond to incoming customer tickets across email, chat, and any other supported channels within published SLAs.
Resolve issues at first contact wherever possible, including order questions, refunds, replacements, missing items, delivery problems, and account changes.
Process refunds, exchanges, replacement shipments, and subscription modifications per documented SOPs.
Escalate complex or out-of-policy cases to the Customer Care Manager with full context and recommended next steps.

Quality and Documentation

Maintain consistent, on-brand tone and clarity in all customer communications.
Document every interaction in the help desk system accurately, using correct tags and dispositions so the team's data stays clean.
Follow SOPs precisely and flag any scenarios that aren't covered so they can be documented for the team.

Continuous Improvement

Suggest improvements to macros, templates, FAQ articles, and knowledge base content based on what you see in tickets.
Participate in coaching, case reviews, and quality audits with the Customer Care Manager.
Meet or exceed individual performance targets for response time, resolution time, CSAT, and quality scores.

Qualifications

Required

High school diploma or equivalent.
2+ year of customer service, retail, hospitality, or similar customer-facing experience.
Strong written communication; able to write clearly, warmly, and accurately under time pressure.
Comfortable working independently in a remote environment with reliable internet and a quiet workspace.
Detail-oriented; able to follow SOPs closely while still showing judgment.
Comfortable with technology: help desk software, spreadsheets, email, chat tools.
Experience with a help desk platform (Zendesk, Gorgias, Freshdesk, Intercom, or similar).
Experience supporting subscription, e-commerce, or consumer-products brand. Shopify experience preferred.

Preferred

Familiarity with order management and fulfillment workflows.
Familiarity with Loop

Working Conditions

Fully remote within approved US states.
Schedule includes some weekend or evening coverage depending on ticket volume and team rotation.
Hourly, non-exempt; eligible for overtime per applicable state law.
Equipment provided: laptop and headset.

Pay: From $20.00 per hour

Benefits:

Bereavement leave
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have at least 2 years of customer service, retail, hospitality, or similar customer-facing experience?
Do you have a reliable internet connection and a quiet, dedicated workspace to work fully remote?
Are you available to work some weekend or evening shifts, depending on ticket volume and team rotation?
Do you have experience supporting a subscription, e-commerce, or consumer-products brand?
Have you used Shopify and what is your familiarity with it?
Have you worked with Loop or similar returns/exchange management tools?
Have you used a help desk platform such as Zendesk, Gorgias, Freshdesk, or Intercom?

Work Location: Remote

Quick Apply

Refine Your Search

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Customer Service Representative

Onboarding Specialist (Remote)

Search Lead

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EXPERIENCED TRADER

Inside Sales Representative

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Editorial Project Manager

Manager, Learning Outcome & Reporting

Manager, Club Relations

Product Director

RN Care Coordinator

Engineering Technician

Director of Nursing Services - DNS RN - Avamere Riverpark

Lead Advanced Practice Provider - APP - Bone Marrow Transplant

Journeyman Electrician

Senior Electrical Design Engineer-High Voltage-Long Island, NY

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