Top 721 Lounge Concierge Jobs

Customer Experience Concierge, Centurion Lounge - CLT
American Express —Charlotte, NC
- $20.00 - $25.25 an hour
- Weekends as needed
- Hybrid work
- Travel
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
Customer Experience Concierge - Centurion Lounge - IAH
American Express —Houston, TX
- $20.00 - $26.75 an hour
- Weekends as needed
- Hybrid work
- US work authorization
- Fair chance
- 1 year
- Paid parental leave
- Health insurance
Customer Experience Concierge - Centurion Lounge - SEA
American Express —Seattle, WA
- $20 - $28 an hour
- Weekends as needed
- Hybrid work
- Travel
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
14d
Guest Experience Expert - Concierge and Club Lounge
Marriott International, Inc —Philadelphia, PA
- $25.08 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Customer Experience Concierge, Centurion Lounge - LAS
American Express —Las Vegas, NV
- $20.00 - $25.25 an hour
- Weekends as needed
- Hybrid work
- US work authorization
- Fair chance
- 1 year
- Paid parental leave
- Health insurance
14d
Airport Lounge Concierge (JFK)
Hyde Park Hospitality —Queens, NY
- $24 an hour
- Weekends as needed
- Background check
- Bar
- Sales
- Disability insurance
- Health insurance
Quick Apply
Customer Experience Concierge - Centurion Lounge JFK
American Express —Jamaica, NY
- $20 - $28 an hour
- Weekends as needed
- Hybrid work
- US work authorization
- Fair chance
- Communication skills
- Paid parental leave
- Health insurance
11d
Customer Experience Concierge, Centurion Lounge - DCA
American Express —Arlington, VA
- $20.00 - $26.75 an hour
- Weekends as needed
- Hybrid work
- Travel
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
Concierge
Marriott International, Inc —Seattle, WA
- $26.78 - $29.75 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
- Commuter assistance
- Paid parental leave
Airport Lounge Concierge
Hyde Park Hospitality —Boston, MA
- $23 an hour
- Weekends as needed
- Background check
- Bar
- Sales
- Disability insurance
- Health insurance
Quick Apply
Customer Experience Concierge - Centurion Lounge - ATL
American Express —Atlanta, GA
- $20.00 - $25.25 an hour
- Weekends as needed
- Hybrid work
- Travel
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
4d
Spa Concierge
Four Seasons —Boston, MA
- $30.59 an hour
- Weekends as needed
- Writing skills
- English
- Residential
- Paid holidays
- Health insurance
5d
Spa Concierge - Part Time
Miraval Austin Resort and Spa —Austin, TX
- 8 hour shift
- CPR Certification
- Computer literacy
- First Aid Certification
- Employee stock purchase plan
- Health insurance
11d
Customer Experience Concierge - Centurion Lounge PHX
American Express —Phoenix, AZ
- $20.00 - $25.25 an hour
- Weekends as needed
- Hybrid work
- Travel
- US work authorization
- Fair chance
- Paid parental leave
- Health insurance
6d
Concierge - Conrad Washington DC
Hilton —Washington, DC
- $29.50 an hour
- Weekends as needed
- Hotel
- Marketing
- Entry level
- Paid parental leave
- Employee stock purchase plan
Spa Lounge Concierge
Cultivate Climbing —Asheville, NC
- $17.50 - $18.50 an hour
- Part-time
- CPR Certification
- Inventory management
- Sanitation
- Employee discount
- Flexible schedule
Quick Apply
7d
Spa Concierge
Devil's Thumb Ranch —Winter Park, CO
- $18 - $23 an hour
- Serving
- Inventory management
- Ability to walk for extended periods
11d
Premium Concierge
Miami HEAT —Miami, FL
- Part-time
- Organizational skills
- 1 year
- Communication skills
- Free parking
- Paid training
Quick Apply
Personal Concierge - Waldorf Astoria Beverly Hills
Hilton —Beverly Hills, CA
- $30.12 - $30.92 an hour
- Weekends as needed
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
Club Level Concierge (SUB)
Marriott International, Inc —New York, NY
- $33.30 - $44.40 an hour
- Full-time
- Bar
- High school diploma or GED
- Entry level

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Customer Experience Concierge, Centurion Lounge - CLT

American Express -
Charlotte, NC

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Job Details

Full-time
$20.00 - $25.25 an hour

Benefits

Paid parental leave
Health insurance
Dental insurance
Parental leave
Vision insurance
Life insurance
Retirement plan

Qualifications

Guest reservation booking
Customer communication
Customer relationship building
In-person customer service
Customer engagement

Full Job Description

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the CLT Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.

A successful candidate will possess the following qualifications:

Minimum of 1-year recent experience servicing premium customers
Airline, lounge or travel industry experience required, including reservation experience
Passion for servicing customers with proactive solutions
Exceptional communication skills, delighting the customer with every single interaction
The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do
Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
Ability to utilize and switch from multiple technology platforms with ease
Adapt to an ever-changing environment and being resilient
Ability to work flexible shifts including nights, weekends, and holidays is essential
Light to moderate lifting may be required for certain job tasks
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Refine Your Search

Lounge Concierge jobs

Customer Experience Concierge, Centurion Lounge - CLT

Customer Experience Concierge - Centurion Lounge - IAH

Customer Experience Concierge - Centurion Lounge - SEA

Guest Experience Expert - Concierge and Club Lounge

Customer Experience Concierge, Centurion Lounge - LAS

Airport Lounge Concierge (JFK)

Customer Experience Concierge - Centurion Lounge JFK

Customer Experience Concierge, Centurion Lounge - DCA

Concierge

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Customer Experience Concierge - Centurion Lounge - ATL

Spa Concierge

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Customer Experience Concierge - Centurion Lounge PHX

Concierge - Conrad Washington DC

Spa Lounge Concierge

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Club Level Concierge (SUB)

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