Top 4558 Mac Tools Jobs

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11d
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MAC OSX Support Technician

Tentek, Inc.
Sunnyvale, CA

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Job Details

Contract
$33 - $35 an hour

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Jira
Google Workspace
Okta
IT service management
Zoom
Slack
Windows
Microsoft Office
Productivity software support
Computer hardware
Desktop (troubleshooting support)
IT support
Customer support ticket management
macOS administration
Collaborative technology platforms
macOS
ServiceNow
Productivity software
Video conferences (communication methods)
Defect tracking tools
Ticketing system technical support

Full Job Description

MAC OSX Support Technician

Work location: Sunnyvale, CA (onsite, 5 days/week)

Duration of Assignment: 6+ Months

W2 Only Position

Interview Schedule: Telephone followed by a Video Interview

JOB DESCRIPTION:

The IT Support Technician will be responsible for addressing on-site service requests, as well as remote technical support and troubleshooting.

Provide onsite IT support.
Provide remote technical support for employees worldwide (primarily in North America).
Maintain and troubleshoot AV equipment within the Sunnyvale office (TVs, cameras, speakers, microphone, etc.).
Serve as a backup for ad-hoc support for San Francisco office.
Troubleshoot and resolve technical issues including but not limited to: workstations, docks, network connectivity, line of business applications, password resets, software application license and access requests, and account provisioning in Google/Okta/JumpCloud, Jira/ServiceNow.
Assists with the installation, configuration, and ongoing usability of laptop and desktop computers, peripheral equipment, and software within established standards and guidelines.
Assist with on-site related events which will involve, but not limited to: setting up content on televisions or digital signage, moving equipment from one location to another, providing equipment to end users, etc.
Provide full support for onboarding and offboarding workflows, ensuring adherence to established processes and a seamless experience.
Responsible for documenting solutions to problems and developing end-user guidelines.
Oversight and upkeep of IT asset management tools (Oomnitza).
Assisting with IT Department projects that include computer forensic backups, IT hardware e-waste initiatives, hardware refresh initiatives, and more.
Identify trends in IT issues and proactively address root causes.
Ensure adherence to global and local IT processes and best practices.
Other duties may be added as defined.

What We’re Looking For

Minimum of 3 to 5 years of IT Support experience.
Reliable Transportation - Training will be conducted out of the San Francisco office for the first week or two.
Experience in the following technologies: Mac OSX, Windows, Okta, Google Workspace, Microsoft Office, Zoom, Slack.
Familiarity with ITSM/ticketing systems (Jira, ServiceNow, etc.).
Advanced understanding of macOS environments. (Required). Environment is 95% MAC.
Advanced troubleshooting for hardware, software, and networking issues.
Strong communication skills for working with technical and non-technical employees.
Ability to explain complex technical issues in simple terms.
Effective time management and prioritization of workload.
Customer service mindset with a proactive approach to user support.
Ability to work independently and make informed decisions under pressure.

Job Type: Contract

Pay: $33.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Health insurance
Vision insurance

Application Question(s):

Are you able to work onsite in Sunnyvale, CA?
Do you have advanced proficiency with MAC OSX, capable of supporting an environment that is 95% MAC?

Experience:

IT support: 4 years (Required)
Mac OSX: 4 years (Required)
Jira: 3 years (Required)
Google Workspace: 3 years (Preferred)
Microsoft Office: 4 years (Required)
OKTA: 2 years (Required)
Collaboration Tools: 4 years (Required)
AV Equipment: 4 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

Mac Tools jobs

MAC OSX Support Technician

IT Helpdesk Technician

Systems Engineer 1 - Service Desk

IT Operations Administrator

Customer Support Technician

IT Support Administrator

Legal Intake Specialist - Bilingual

Customer Support Technician, Helpdesk - Offboardings & Access

Account Manager

Sr. Technical Support Engineer

Technical Support Specialist

Patient Activation Specialist

Tier I Customer Support Representatives (REMOTE)

Technical Writer (Sequence)

Mortgage Loan Processor

IT Support Supervisor

Lead Aircraft Mechanic

Outpatient Licensed Psychologist

Diesel Mechanic

Chief Aircraft Inspector

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