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Customer Service Representitive

Bollman Hat Company -
Adamstown, PA

Apply Now

Job Details

Part-time
$16.00 - $17.75 an hour
3 days ago

Qualifications

Microsoft Word
Microsoft Excel
Phone communication
Writing skills
Copy machines
Basic math
Word embeddings
High school diploma or GED
Fax machines
Typing
Faxing
Customer information system software

Full Job Description

Job Purpose:

Interact with Customers to provide information in response to inquires about products and services, respond to orders, inquires and invoice questions and in general to handle and resolve complaints.

Key Responsibilities and Accountabilities of the Position:

- Responds to customers request via telephone, mail or by computer

Contact customers to gather data to clarify orders, provide pricing, availability etc.

Writes up orders, mails catalogs and similar data to customers as required

Sell product and place customer orders in the Computer System

Provide Customers with product and service information

Transfer Customer calls to the appropriate staff

Identify, research, and resolve customer issues using the computer system

All other duties as assigned

Additional Responsibilities:

- Acquire knowledge of product lines, prices, and delivery times to serve our customers more efficiently

Update job knowledge by participating in educational opportunities

Improves customer service by recommended improved processes

Maintains liaison with other departments for order completions

Specific Job Skills Required

- has empathy for the customers situation

has ‘thick skin’ and is able to handle complaints even when dealing with a unpleasant customer.

Works accurately with an eye for detail

Pleasant phone voice and mannerism

Ability to operate simple office equipment such as fax machines, scanners, copiers etc.

Ability to work in a team environment

Computer Skills Required:

Must be proficient with Microsoft Word and Excel.

Must be able to learn Customer Service Software Applications

Ability to type 50 words per minute.

Literacy and Numeracy Required:

- Basic Reading, Writing and Arithmetic skills are required

Professional written and verbal communication skills

Experience:

1-3 years of Customer Service experience preferred.

Prefer Customer Service experience within call centers but not required

Education Required:

- High School diploma or GED required

Working Conditions:

- Temperature Controlled Office Environment

Workstations within cubicles

Health & Safety:

- Personal Protective Equipment

Means of Egress

Hazards Communications

Sitting 90% of shift

Bending, twisting, reaching, walking 10% of shift

Speaking on the telephone 30% of shift

Computer work 70% of shift

This job description does not provide an exhaustive list of the duties and responsibilities within this role. The position holder will be expected to undertake all duties as reasonably required by their manager.

In addition to the above traits, candidates must have the following:

US Work Authorization
Ability to navigate stairs/stairwells to get to job location(s)
Access to reliable transportation
Ability to work with or near wool material and products
Ability to work in environments that can become extremely hot/humid
A passion to do things right is a MUST!

Below is our Bollman Hat Company PCN Tour - How Hats Are Made

Bollman Hat Company, with corporate headquarters located in Adamstown, PA, is the nation’s oldest hat maker and a global leader in designing, manufacturing, wholesaling and retailing fashion headwear and accessories. Bollman’s leading brands include Helen Kaminski, Bailey, and Kangol. Bollman also owns HATS.com

Apply Now

Refine Your Search

Mail Order Retailing jobs

Customer Service Representitive

Store Operations Associate

Adjunct Faculty - Marketing

Retail Store Manager

Custom Compliance Analyst

Bilingual - Inside Sales Specialist

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