Duties Description Monitor and control the operation of data center equipment, monitor mission-critical customer systems, and operate print equipment to provide 24/7 service to customer agencies in conformance with documented procedures. Monitor all system consoles and hardware diagnostic displays for mainframe and open systems to ensure that systems are operating efficiently and customer on-line transactions, batch programs and data transfers are properly executing. Off-shift operators act as Help Desk consultants for users of remote systems and may consult with programmers/analysts on procedural matters and problems. Move or lift equipment and supplies. Some positions require employees to work nights, weekends, holidays and/or compressed work shifts.
This position resides on the Mail Center Team in the Bureau of Operations Services within the Chief Information Office.
- Operate print and post print mail center processing equipment and monitoring system consoles.
- Ensure all output meets printing and United States Postal Service standards.
- Materials are completed by the prescribed deadlines.
Minimum Qualifications No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program.
Non-Competitive Qualifications for appointment under the NYHELPS Program:
For appointment to a Computer Operator Trainee, you must have:
- High school diploma or high school equivalency diploma.
For appointment to a Computer Operator, you must have:
- High school or high school equivalency diploma and six months full-time experience in the operation of large scale/commercial printing equipment, a mainframe or medium to large server, multi-variable print production, or information technology related activities.
Competitive Minimum Qualifications:
You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program (see below), or eligible to transfer to this title under Section 70.1 of the Civil Service Law.
Transfer:
For a 70.1 transfer to a Computer Operator, salary grade (SG)-10, you must have one year of permanent competitive service, or 55-b/55-c service in an approved title allocated to an SG-8 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
55b/55c Program appointment:
This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov)
Traineeship salary information:
The position may be filled at the Computer Operator Trainee equated to SG-08 ($40,391), Click or tap here to enter text. equated to SG-Click or tap here to enter text. ($Click or tap here to enter text.), or full performance Computer Operator SG-10 ($45,081) based on the candidate’s education, experience, and previous state service. Salary is nonnegotiable.
Candidates hired at the trainee level will be advanced to the full performance Computer Operator SG-10 following successful completion of the traineeship.
Additional Comments Preferred Qualifications/Knowledge, skills, and abilities:
- Demonstrates strong interpersonal skills and communicates with tact and diplomacy with peers, management, vendors, and technical staff.
- Demonstrates ability to work in a team environment, willing to take direction, as well as work independently.
- Ability to manage multiple tasks and deadlines.
- Ability to lift 50 lbs.
- Demonstrates ability to maintain production requirements while ensuring quality control standards are continually maintained.
- Knowledgeable in Microsoft Office and Teams.
Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.
The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications.
OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance. Our generous benefits package includes:
- A state pension with vesting after five years’ service
- Comprehensive medical, dental and vision insurance available to all employees and their dependents
- Flexible spending accounts for dependent and health care
- Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
- Public Service Loan Forgiveness (PSLF)
- NYS Deferred Compensation plan
- Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
- Holiday and paid time off
- Shift and geographic pay differentials
- A committed continuous learning environment
- Informational Brown Bag sessions
- Wellness at Work Programs to promote employee health and wellness
- OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas
- And much more
Some positions may require additional credentials or a background check to verify your identity.
