Top 295 Mainframe Support Specialist Jobs

Commercial Services Specialist
UMB Financial Corporation —Missouri
- $38,916 - $57,244 a year
- Email
- English
- Research
- Mid-level
- Paid holidays
- Health insurance
6d
Business Continuity Management Specialist
CGI Group, Inc. —Baltimore, MD
- $62,900 - $139,300 a year
- Office
- Analysis skills
- Travel
- Paid parental leave
- Paid holidays
Marine System Support Specialist - Navy Messing & Berthing Barge
United Support Services, Inc. —Hampton, VA
- $28.83 - $29.83 an hour
- Full-time
- Computer Science
- Research
- Windows
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Support Analyst
Hansen Talent Group —Columbia, SC
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- Organizational skills
Quick Apply
Information Assurance and Security Specialist – Master
AHU Technologies Inc —Washington, DC
- $84 - $93 an hour
- Full-time
- Hybrid work
- Azure
- System design
- 11+ years
- Work from home
Quick Apply
Escrow Insurance Specialist
Cathay Bank —Rosemead, CA
- $23.07 - $28.85 an hour
- Full-time
- Word processing
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply
System Reliability & Support Lead - Hogan and Umbrella
PNC Financial Services Group —Denver, CO
- $75,000 - $150,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Wellness program
- Health savings account
5d
Helpdesk Specialist
Agile Defense —Quantico, VA
- On call
- Office
- Windows
- Ability to climb stairs
Quick Apply
Product Specialist [3rd shift - 11p-8a] - REMOTE
Software Technology Inc —Remote
- Rotating shift
- Remote
- Writing skills
- Mid-level
- Communication skills
Quick Apply
Helpdesk Specialist Tier 1/2
Annexa Inc. —Washington, DC
- 11+ years
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Migration Deployment Specialist – Scheduling (IBM Z Workload Scheduler)
Phizenix —Austin, TX
- Remote
- Analysis skills
- Senior level
- Communication skills
Quick Apply
Mainframe Architect (AWS Migration Specialist)
Cliff Services —Richmond, VA
- $75 an hour
- Email
- DevOps
- Mentoring
- US work authorization
Quick Apply
IBM PD Tools Migration Specialist
Phizenix —Austin, TX
- Remote
- Mid-level
Quick Apply
IMS IDMS Specialist
ZENITH INFOTEK LLC —Dearborn, MI
- $45 an hour
- Full-time
- Mid-level
- Communication skills
- Opportunities for advancement
Quick Apply
Mainframe Customer Success Specialist
BMC Software —New York, NY
- $114,525 - $190,875 a year
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Mainframe Monitoring Specialist - Night Shift
Kendrit Consulting Group —Baltimore, MD
- $50 - $60 an hour
- Full-time
- 5 years
- Bachelor's degree
- In-person
Quick Apply
12d
Helpdesk Specialist - Tier II
Annexa Inc. —Washington, DC
- $0.01 - $42.96 an hour
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Product Specialist (3rd Shift)
Software Technology Inc —Remote
- Rotating shift
- Writing skills
- Mid-level
- Communication skills
Quick Apply
PD Tools Specialist
Capgemini —Atlanta, GA
- $68,911 - $161,544 a year
- Full-time
- Remote
- 5 years
- Organizational skills
- Senior level
- Paid holidays
- Disability insurance
IBM Workload IT Specialist
CYBER CODE MASTERS LLC —Albany, NY
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Senior level
- Work from home
Quick Apply

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Commercial Services Specialist

UMB Financial Corporation -
Missouri

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Job Details

Full-time
$38,916 - $57,244 a year
6 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
On-the-job training
Employee assistance program
Vision insurance
401(k) matching
Gym membership

Qualifications

Live chat
Authentication
Some college
Texting/chatbox tools
Phone communication
Process optimization
Regulatory compliance
Privacy law
English
Research
Mid-level
Windows
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Internal employee customer service
Mainframe
Desktop applications
Computer skills
Productivity software
Application support
Process improvement planning
Escalation handling
2 years
Communication skills
Banking
Client interaction via phone calls
Banking regulatory compliance

Full Job Description

As the Commercial Services Specialist, you will deliver the Unparalleled Customer Experience and build relationships through customer interactions to resolve issues, as well as provide service and support to our customers through multiple contact portals. This will require the ability to access multiple systems for appropriate products. Associate will learn and maintain skills through peer and on-the-job training. Must review and adhere to regular departmental communications/alerts. Performance will be measured based on Call Quality, Attendance, Adherence to Schedule, and Compliance/Errors. Associate must demonstrate professionalism in all internal and external interactions including all Small Business and Commercial clients. Associate will be part of a team atmosphere and expected to participate and interact with all members of their team, leadership, and other Lines of Business in an appropriate manner.

How you will spend your time:

Review all processes and procedures critically to determine efficiency and recommend changes as needed. Maintain a high level of knowledge/awareness in current business objectives. Stay current with all new product offerings/enhancements, regulatory/legislative changes, and changes in technology. Act as subject matter expert and point of contact for Mainstream call center agents, branch representatives, and internal Business Partners to provide consultation, research, and solutions for complex inquiries, issues, and escalations related to Commercial Services.

Provide proactive communication with clients and internal business partners regarding all components of client experience and set proper expectations. Research escalated issues and resolve or refer resolution to appropriate teams. Delivers exceptional customer service to customers and clients when identifying and resolving needs.

Proficiency in the Bankcard and DDA systems.

Assist our customers over the phone regarding commercial issues.

Achieve established service base metrics.

Assist with Healthcare and/or Mainstream (DDA/BC) calls as available.

Review daily and weekly reports.

Other duties as assigned.

We are excited to talk to you if you have:

High School Education or equivalent.

Proficient in the English Language.

Two (2) years related customer service work experience.

Ability to interact with and manage multiple computer systems to access client information.

Demonstrated communication skills with pleasant phone and interaction skills.

Demonstrated written communication skills with a focus on clarity and accuracy.
Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.

Proficient in Windows based applications.

Demonstrates an ability to prioritize and troubleshoot issues.

Knowledge of policies and regulations (i.e. Patriot Act, Check 21, Regulation E).

Bonus points if you have:

College coursework.

One (1) year of proven performance as a Consumer Services Specialist.

Experience with and knowledge of Mainframe, FDR, Hogan, ClientLink, FIS, Web-chat and Internet applications.

Success working in a team environment.

Experience interacting with customers via the telephone.

This position was posted on 07/15/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range:

$38,916 - $57,244

The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [email protected] to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

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Refine Your Search

Mainframe Support Specialist jobs

Commercial Services Specialist

Business Continuity Management Specialist

Marine System Support Specialist - Navy Messing & Berthing Barge

Customer Support Analyst

Information Assurance and Security Specialist – Master

Escrow Insurance Specialist

System Reliability & Support Lead - Hogan and Umbrella

Helpdesk Specialist

Product Specialist [3rd shift - 11p-8a] - REMOTE

Helpdesk Specialist Tier 1/2

Migration Deployment Specialist – Scheduling (IBM Z Workload Scheduler)

Mainframe Architect (AWS Migration Specialist)

IBM PD Tools Migration Specialist

IMS IDMS Specialist

Mainframe Customer Success Specialist

Mainframe Monitoring Specialist - Night Shift

Helpdesk Specialist - Tier II

Product Specialist (3rd Shift)

PD Tools Specialist

IBM Workload IT Specialist

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